Are you a business? Hire Customer Service candidates in London
Computer system and equipment installers and servicers are responsible for setting up, maintaining, and repairing computer hardware and related equipment. This includes installing software, troubleshooting hardware issues, and ensuring that systems are functioning optimally. They may also provide technical support to users and perform regular maintenance to prevent system failures.
- Handling and resolving customer complaints in a professional and empathetic manner. - Processing customer requests (service tasks, consumable orders, installations) in the shortest and most efficient way. - Develops and implements policies and procedures to deal effectively with customer requirements and complaints. - co-ordinates and controls the work of those within customer services departments. - discusses customer responses with other managers with a view to improving the product or service provided. - plans and co-ordinates the operations of help and advisory services to provide support for customers and users.