Customer Care & Bookings Administrator

Are you a motivated sales professional with a knack for administrative tasks? Do you thrive in a dynamic work environment with a blend of remote and in-office work? If so, we have an exciting opportunity for you! Position: Admin/Sales Advisor  Location: Chelsea, London (1 day in office, 4 days remote)  Type: Full-Time  Compensation: Competitive base salary + Commission About Us: We are a leading company in wellness industry committed to providing top-notch products/services to our clients. Our team values innovation, collaboration, and customer satisfaction. We're looking for a talented Admin/Sales Advisor to join our team and contribute to our ongoing success. Key Responsibilities: - Manage administrative tasks to ensure smooth daily operations. - Drive sales through effective client communication and relationship management. - Utilize CRM software to track and manage sales activities. - Collaborate with team members to achieve sales targets and business goals. - Provide exceptional customer service and resolve any client issues promptly. Requirements: - Proven experience in sales is essential. - Strong organizational and administrative skills. - Excellent communication and interpersonal abilities. - Ability to work independently and as part of a team. - Ready to start immediately. Perks: - Flexible working arrangements with 4 days remote and 1 day in our Chelsea office. - Attractive commission structure. - Opportunity for career growth and development. How to Apply: If you are ready to take on this exciting role and meet the qualifications, we want to hear from you! Please send a message directly to us with your CV and your availability for an interview, including the date and time you can come to our Chelsea office. We look forward to meeting you!

Job Opening: Part-Time Admin Assistant/Personal Assistant Sector: Trades Location: Remote (Work from Home) Hours: 5 hours per week Pay: £13 per hour (Flexibility for overtime during busy periods) Basis: Self Employed We are seeking a highly organized and efficient Part-Time Admin Assistant/Personal Assistant to support our growing trades business. If you have strong administrative skills, excellent spoken English, and relevant experience, we want to hear from you! Key Responsibilities: - Manage and respond to emails professionally and promptly - Speak to clients on the phone, providing excellent customer service - Compile detailed reports, quotations, invoices, and receipts - Assist with other ad-hoc administrative tasks as needed Requirements: - Proven experience in a similar role, preferably within the trades sector - Exceptional spoken and written English skills - Strong organizational and multitasking abilities - Proficiency in Microsoft Office and other relevant software - Self-motivated and able to work independently from home To Apply: Please send your CV and a brief cover letter detailing your relevant experience and why you are interested in this role.

Job Summary: As a First Aid Trainer, you will be responsible for delivering comprehensive first aid training to individuals and groups. This role involves planning and conducting training sessions, assessing participants' knowledge and skills, and ensuring compliance with relevant guidelines and regulations. The First Aid Trainer will play a crucial role in equipping participants with the knowledge and confidence to handle emergency situations effectively. Key Responsibilities: Training Delivery: Conduct first aid training sessions for various audiences, including corporate clients, schools, community groups, and healthcare professionals. Curriculum Development: Develop and update training materials and course content to ensure they meet current standards and regulations. Assessment: Evaluate participants' understanding and skills through practical and written assessments, providing feedback and certification as required. Record Keeping: Maintain accurate records of training sessions, participant progress, and certification status. Compliance: Ensure all training complies with local, state, and national regulations and guidelines. Equipment Management: Manage and maintain training equipment, ensuring it is in good working order and available for sessions. Continuous Improvement: Stay updated with the latest first aid techniques and regulations through ongoing professional development and training. Customer Service: Provide excellent customer service to clients, addressing any concerns or questions regarding the training. Qualifications: Certification: Must hold a current and valid First Aid Trainer certification from a recognized organization (e.g., Red Cross, St. John Ambulance, etc.). Experience: Previous experience in delivering first aid training or a related educational role is preferred. Knowledge: In-depth knowledge of first aid practices, guidelines, and regulatory requirements. Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts clearly and effectively. Interpersonal Skills: Strong interpersonal skills to engage and motivate participants of diverse backgrounds and skill levels. Organizational Skills: Strong organizational and time management skills to plan and execute training sessions efficiently. Flexibility: Willingness to travel to different training locations and adapt to varying schedules. Physical Requirements: Ability to stand for extended periods. Capability to demonstrate first aid techniques, which may involve physical activity. Capacity to lift and carry training equipment as necessary. Preferred Qualifications: Teaching/Education Background: Experience in education or a teaching qualification. Additional Certifications: Advanced first aid certifications, such as CPR instructor or emergency medical response. Technology Skills: Proficiency in using digital tools for online training and record-keeping. Work Environment: Location: Training sessions may be conducted at various locations, including client sites, community centers, and training facilities. Travel: Regular travel may be required to different training locations within the region. Hours: Flexible working hours, including evenings and weekends, to accommodate clients' schedules. Application Process: Interested candidates should submit a resume and cover letter detailing their qualifications and experience. Successful applicants will be contacted for an interview and may be required to demonstrate their training skills as part of the selection process. This job role is for freelance first aid trainer

Looking for a recruiter to join our busy Head Office. Description Do you have a background in recruitment? Do you want to develop your career and progress? We are seeking a Recruiter to join our busy housekeeping recruitment team helping the team recruit new talent for some fantastic hotels in London and throughout the UK; your role will see you advertising, sourcing candidates, attending recruitment events, interviewing candidates and liaising with various internal and external stakeholders. Maintaining an online and social media presence is an important part of the role; however, the personal touch is as important. You would, therefore, need to be outgoing, adaptable and willing to get out and meet people. Duties include: - Give support to the Head Housekeepers in different hotels in London with the recruitment process - Liaising with Clients in regard to requests for the housekeeping staff - Placing job adverts - Sourcing candidates using various methods, including internet advertising - Screening CVs for suitability - Interviewing candidates - through telephone, Skype or face-to-face interviews - Organising and attending recruitment-related events such as recruitment open days - Registering prospective candidates, including checking ‘Right to Work documentation - Assigning candidates to vacancies and updating Recruitment Database - Completion of any required paperwork and administration - Essential previous skills and experience: - Previous high-volume recruitment experience from within the hospitality industry - A distinct advantage of having experience as a recruiter for an outsourced housekeeping company - Great IT and Social Media skills - Excellent written and verbal communication skills - A professional approach which generates credibility and confidence from others - Highly organised with the ability to work effectively under pressure and meet deadlines - Innovative and capable of working on their own initiative in sourcing candidates We offer: - Competitive salary - 20 days holiday per annum + * days bank holiday and on extra days holiday per year worked (up to 5 years service) - Pension scheme - Career development opportunities under our Business Skills Academy Opportunity to work with a great team! NO AGENCIES PLEASE

Join Us at JCF Property Management Ltd: Your New Career Awaits! 🌟 Position: Front-of-House Receptionist/Administrator 📍 Location: Putney, London 💼 Type: Full-time (with possible flexible hours) 💷 Salary: £26,000 - £28,000 per annum, dependent on experience About JCF Property Management Ltd We are a leading property management firm, proudly situated in the heart of Putney. At JCF, we're passionate about providing top-tier service to our clients and maintaining a welcoming, professional environment. We're on the lookout for a charismatic and detail-oriented Receptionist/Administrator to be the face of our company! Your Role With Us As the first point of contact, you will embody our commitment to outstanding service. Your day-to-day responsibilities will include: 📞 Handling incoming calls with a warm tone and efficiently directing them to the appropriate team members. 📬 Managing both incoming and outgoing mail, ensuring accuracy and prompt distribution. ✉️ Assisting our Property Managers with mail merges, proofreading, and dispatching correspondence. 🔑 Overseeing our key register system and coordinating with contractors. 📊 Maintaining and updating our property and client databases. 🎉 Welcoming clients and guests, preparing meeting spaces to create a great first impression. 🖊️ Keeping our office running smoothly, from stocking supplies to supporting our Accounts team with basic data entry tasks. We're Looking for Someone Who: 🌐 Is proficient with Microsoft Outlook, Word, and Excel, and skilled in mail merges. ☎️ Has a professional and friendly telephone manner. 🗣️ Boasts excellent communication skills, both verbal and written. 📅 Is highly organised and adept at managing multiple tasks. 🔍 Has a keen eye for detail and enjoys the precision of routine tasks. ✅ Is accurate and efficient with data entry. Why Join Us? At JCF, you'll be more than just an employee – you'll be an integral part of a company that values its staff and encourages growth and development. You'll enjoy a competitive salary, a supportive team environment, and a role where no two days are the same. Ready to make a great first impression every day? Apply now to become the face of JCF Property Management Ltd! We look forward to meeting you!

At Frank Finn Plumbing, we are seeking a proactive full time Administrator to join our small established business based in Teddington. Job Overview The Office Administrator(s) are the first line customer support for all incoming communication with the main task of answering the telephones, checking the voicemails and checking the main mailboxes. They will ensure that customer calls/queries are dealt with in a timely manner, booking jobs, sourcing and ordering parts etc, and where necessary passing to colleagues for response. They are also the main contact for all site related jobs; managing the entire lifecycle, liaising with the building contractors from start to finish, creating quotes, converting to jobs, ordering parts, assigning engineers and issuing invoices. Weekly follow ups should also be carried out with customers regarding outstanding invoices and request reviews. Working collaboratively with the other Administrators, they will maintain the day to day side of the business, ensuring handovers are completed as appropriate each day. It is the responsibility of the entire Office Team to ensure all policies and procedures are adhered to, to ensure the smooth running of the office and in the interest of continuous development, make recommendations to the Managing Director where further improvements can be made. Responsibilities - Be the first line contact for all jobs via all communication channels, ensuring responses are processed in a timely manner - Manage the entire lifecycle of site jobs including creating/agreeing quotes, converting to jobs, following up/rescheduling appointments, raising invoices at the appropriate stages, ordering parts and tracking deliveries, raising extras as appropriate and once complete, issue all relevant paperwork such as gas safety certificate, boiler registration etc - Take the lead on all incoming calls, dealing with them as appropriate or passing them on to colleagues when necessary. Ensure follow up is taken in a timely manner to deliver the highest levels of customer service - Routinely check the voicemails, taking the necessary action and follow up - Review and action emails in the main mailbox. Follow up on the emails as per the procedure in place and once complete, mark as such and move into the corresponding folder. - Progress jobs, source and order parts, liaise with the customer and engineer, while ensuring appropriate return date when necessary - Maintain communication with the site supervisors - Maintain records in SimPro for progress, return visits, billing, providing detailed notes on customer calls/emails/concerns and contacts, especially if tenants are in the property - Ensure that customers are set up as recurring in SimPro following Vaillant service reminders - Manage engineer diaries, moving appointments around if requested and updating the engineers as necessary - Ensure purchase orders are raised, tracked, and receipted, using the accounts mailbox to track quotes, invoices and statements, which provide the necessary detail to keep records up to date and current - Ensure that all invoices are sent to the 'hub’ where appropriate, with job number and customer name. All engineer receipts or other invoices indicate what they are for and possible allocation - Provide office support and cover for colleagues when they are out of the office - Escalate queries/issues as appropriate - Carry out any other adhoc duties as required by the MD

Our team at The Little Gym Westfield is seeking a personable and efficient sales and administration support member who possesses charismatic qualities. The preferable candidate will be able to commit to working from Monday to Friday from 9:00am to 2:00pm. As a Sales and Admin Support member, your primary responsibility will be to assist with operational, administrative and sales related tasks at our gym. Ideally, you should possess strong telephone sales skills and excellent proficiency in written and spoken English. Additionally, being able to skillfully convert enquiries into members can be an asset in this position. Your assistance in managing customer service-related duties and ensuring the seamless functioning of The Little Gym is greatly valued. The successful candidate must be well-organised, possess excellent communication skills, and be proficient in using Microsoft Office, particularly in handling Excel. Our CRM, MindBody, is essential in providing the best customer experience for our clients and employees. It is essential that the successful candidate for the Sales and Admin Support role at the Little Gym will gain a thorough understanding of the capabilities of MindBody and how to utilise them to best serve the company's needs. In addition, as a customer-facing business, you need to be able to interact with both parents and children in a polite, friendly, and professional manner. Some of the Key duties of the Sales and administrative support member include: Provide operational/administrative support to The Little Gym team by making note of appointments, information requests and meetings. Handle incoming calls and emails from customers regarding product information and sales inquiries. Utilise internal systems to carry out sales procedures and ensure that a record of these transactions is maintained in Excel, Mindbody (our CRM) and other Microsoft applications. Collaborate with other members of the team regarding ongoing projects such as marketing, finance, and program to ensure smooth operation of service. Respond to customer complaints and resolve issues in a timely and effective manner. Escalating any more serious complaint o senior leadership team. Receive and reconcile outstanding customer payments. updating of financial records using internal system. Keeping The Little Gym front desk area and lobby premises neat and tidy at all times. The ideal candidate must have strong organisational and interpersonal skills, be detail-oriented and have the ability to multitask in a fast-paced environment. The ability to have fun and be creative is also essential as our customers have an enjoyable experience at The Little Gym. Job Types: Full-time, Part-time Pay: £24,702.36-£26,000.00 per year Expected hours: 25 per week Benefits: Company pension Discounted or free food Employee discount Store discount Supplemental pay types: Performance bonus Education: A-Level or equivalent (preferred) Experience: Sales administration: 1 year (preferred) Customer service: 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location: In person Application deadline: 25/04/2024 Expected start date: 01/05/2024

We are looking for an organised, experienced and friendly office assistant to work with our Operations Lead to support the operations of our busy Nursery/ Early Years School. Little Jungle is an OFSTED ranked Outstanding Early Years Provider in Peckham / East Dulwich (South East London), working with 85 children each day split across two locations. Typical responsibilities will include: Answering the phone and door Ensuring the smooth running of the office Buying resources Filing and record keeping Managing our suppliers Managing communications to staff and parents Managing petty cash and card payments Supporting with printing and document management Managing our calendar Maintaining our children’s library Booking children's extra day / session bookings Supporting all teams with additional administrative items Supporting the Operations Lead with health and safety matters if required Supporting the Operations Lead to ensure that fire drills checks are conducted and documented Supporting the Operations Lead to carry out staff inductions Supporting the Operations Lead with new admissions management Supporting the Operations Lead with staff scheduling and shift creation Dealing with faults and contacting contractors Who you are: Hold a proven track record of working in similar roles with excellent references Passionate about children and making the world a better place Structured, strong, kind and confident communicator Able to work in a fast paced environment, to deadlines and without compromising on quality Problem solver, able to think on your feet and keen to take on new challenges Take pride in helping others and going the extra mile Have a can do attitude and outgoing character Computer literate, and able to use MS Office confidently Benefits of working at Little Jungle include: Highly competitive salary 28 days annual leave, plus the Christmas, and summer shutdown period, and your birthday day off (works out to around 37 days a year) Ongoing training and development opportunities Social and team building events Free breakfast, lunch, dinner (tea) and refreshments Employer contribution Pension Scheme Bike to work scheme Annual clothing allowance Additional days off and bonus scheme for long-term (over 5 years) service If you have the relevant experience and mindset and want to join a fun and dynamic team to make a difference to children’s’ lives then we look forward to receiving your application. Note: All positions offered are subject to a clear Enhanced DBS and suitable references being obtained. Job Type: Full-time Salary: £27,350.00 per year Benefits: Discounted or free food Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Peckham, Greater London: reliably commute or plan to relocate before starting work (required) Work Location: In person