Customer Service Agent

Company: NovaLink Virtual Hub, in partnership with Arise Location: Remote (Work from Anywhere) Job Type: Independent Contractor About Us: Hey there, Ready to redefine the future of customer service from the comfort of your own home? Look no further than NovaLink, where we're transforming the virtual call center game with innovation and creativity. Teamed up with Arise, the industry leader in remote work solutions, we're here to revolutionize the way customer service is delivered. Join us in shaping the future of customer experience – apply now and let's embark on this exciting journey together! Job Description: Are you a customer service superstar with a knack for making every interaction memorable? As a Virtual Customer Service Specialist with NovaLink Virtual Hub, you'll be the driving force behind exceptional customer experiences. From resolving inquiries with charm and finesse to delighting customers with your problem-solving prowess, you'll do it all – and you'll do it from the comfort of your own home. With cutting-edge technology and a dynamic team by your side, the possibilities are endless. Apply today and let's elevate the art of customer service to new heights! Key Responsibilities: Handle inbound customer inquiries with a smile, providing prompt and personalized assistance. Utilize innovative tools and technology to streamline customer interactions and exceed performance targets. Embrace a culture of continuous improvement, sharing insights and ideas to enhance the customer experience. Collaborate with team members and supervisors to ensure seamless service delivery and achieve collective goals. Stay ahead of the curve with ongoing training and development opportunities, mastering new skills and techniques to stay at the forefront of the industry. Requirements: A passion for providing stellar customer experiences, fueled by creativity and enthusiasm. Excellent communication skills, both verbal and written, with a flair for storytelling and persuasion. Tech-savvy mindset with the ability to navigate digital platforms and adapt to new technologies seamlessly. Proven track record of success in a customer service or related role, demonstrating empathy, resilience, and problem-solving ability. High-speed internet connection and a dedicated workspace conducive to productivity – your home office, your rules. Be 18 or over Have a laptop or desktop or be willing to get these (we can help you figure this out.) Benefits: BI-WEEKLY PAY Flexible work schedule with the freedom to balance work and life on your terms. Competitive compensation with performance-based incentives and opportunities for advancement. Access to cutting-edge technology and training resources to support your professional growth and development. A vibrant and inclusive team culture where creativity and innovation are celebrated. The opportunity to make a meaningful impact on the lives of customers and colleagues alike, one interaction at a time. How to Apply: Ready to embark on an exciting journey in virtual customer service? We're eager to hear from you! Our recruitment team is standing by, ready to welcome new talents into our virtual call center with open arms. Apply now and let's unleash your potential as a Virtual Customer Service Specialist with NovaLink and Arise. The future of customer experience awaits – are you ready to seize it?

Location: Remote (United Kingdom) About Us: Novalink Virtual Hub is a leading provider of remote customer service solutions, specialising many different areas of customer service so we have position tailored to everyone. With a partnership with the Arise platform, we offer a unique opportunity for individuals to join our dynamic team of remote agents. At Novalink, we prioritize flexibility, professionalism, and excellence in customer service. Join us and embark on a rewarding journey in the virtual customer service industry. Position Overview: We are seeking passionate and enthusiastic individuals to join our team as Remote Travel Customer Service Agents. In this role, you will provide exceptional customer support to travelers, assisting with inquiries, reservations, and travel-related issues. As a valued member of our team, you will have the opportunity to work remotely, set your own hours, and enjoy biweekly pay. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with booking flights, hotels, rental cars, and other travel arrangements Resolve customer issues and complaints with empathy and efficiency Provide accurate and detailed information about travel destinations, policies, and procedures Follow company guidelines and procedures to ensure high-quality customer service Participate in training sessions to enhance product knowledge and customer Service. Qualifications: Previous experience in customer service, preferably in the travel industry (WE OFFER TRAINING!) BE 18 AND OVER Be within the United kingdom Have a laptop or desktop computer Can pass a valid background check Excellent communication skills, both written and verbal Strong problem-solving abilities and attention to detail Ability to multitask and work efficiently in a fast-paced environment Proficiency in computer applications and internet navigation High school diploma or equivalent; additional education or training in travel or hospitality is a plus Benefits: Fully remote position with flexible hours Biweekly pay Training available for all agents signing up Opportunity for professional growth and development Supportive and inclusive work environment Join Our Team: If you are passionate about travel and providing exceptional customer service, we want to hear from you! Join Novalink Virtual Hub and become part of our dedicated team of remote agents. Apply now and embark on an exciting career in the virtual customer service industry. Happy applying !!!

About OMA OMA is a restaurant located in the heart of London’s thriving Borough Market, inspired by the fishing villages and shores of the Greek isles and further Levant. It is the latest project by the dcco. collective [ SMOKESTAK, manteca ]. A site in the capital’s iconic market has been thoughtfully restored with natural and repurposed materials that echo the raw and wild landscapes of Greece. Central to the kitchen is a wood-burning hearth with all manner of grilled and skewered meats form our in-house butchery, alongside vegetables from flourish farm, youvetsi claypots, and a raw bar serving crudo, ceviche and tartar from day-boat catches in Cornwall. A 400-bin wine list with a dedicated wine team showcases unique selections from Greece and the wider Mediterranean and mainland Europe. Seating 80 inside with a further 50 on a fully enclosed terrace overlooking the market, this is a unique proposition within the area. OMA is driven by a passion for showcasing the best of British produce. We work with the most inspiring, sustainability-driven suppliers throughout every aspect of its operations. We are proud to be an independent business grounded in a purely hospitality background. We invite all to sit at the table with us. We promote a culture of learning and development. About the role We are on the lookout for an enthusiastic receptionist to join our established team. The ideal candidate will have a natural warmth for people and feed off the adrenalin of a busy service. While experience in a similar environment is preferred, there is always opportunity for those who represent true hospitality. We are proud to have a very diverse team and celebrate individuality – we just ask to be yourself Requirements Previous experience in a similar environment desirable but not essential. We offer - £200 a month employee of the month’ awards with bonuses. - £500 ‘refer a friend’ bonus. - 50% staff discount on food and beverage at all sites. - Cycle-to-work scheme - Cost price wine through our suppliers. - International trips for top performers. - In-house training dedicated to your personal development. - Trips to meet suppliers and producers. - Staff trip programme to meet farms, fish markets and vineyards. - We offer qualifications, including, WSET, health and safety, food training. - Company donations to charities our staff feel are close to home. - Whole team staff parties. - Wholesome staff meals, end of service drinks. - Pay increase every year of service for up to five years. - Access up to 50% of your pay early through wagestream. - 28 days holiday [including bank holidays] per year. - Pension provider | The Peoples Pension.

Join Our Team at Canny Promo! Are you an experienced call centre agent looking for a new opportunity in a thriving and supportive environment? Canny Promo, located in Imperial Wharf, Fulham, is expanding, and we're looking for dedicated professionals to join our happy and dynamic team. We take pride in our team spirit, and we're proud to say that no one has ever left our company – testament to our positive and inclusive work culture. Position: Call Centre Agent What We Offer: A friendly and supportive team environment Flexible working hours with a rotating shift schedule Opportunity to work with a diverse range of clients Competitive salary and benefits package Key Responsibilities: Answering incoming calls and making bookings Providing excellent customer service in busy situations Managing appointment schedules efficiently Requirements: Language Skills: Fluent in English; Portuguese is a plus but not essential Experience: Previous experience in a call centre and handling bookings Flexibility: Ability to work a mix of late (5pm-2am) and early (9am-5pm) shifts, including at least two weekends per month Open-Mindedness: Willingness to handle calls for clients from various industries, such as adult / alcohol industries. Why Join Us? Be part of a close-knit team where your contributions are valued Enjoy a positive and engaging work atmosphere Grow with a company that is expanding and offers stability Work in a convenient Fulham location At Canny Promo, we believe in creating a workplace where everyone feels valued and respected. If you have the experience and qualities we're looking for and want to be part of a team that loves what they do, we would love to hear from you. How to Apply: Reply to this advert with your CV and a cover letter with the subject line "Call Centre Agent Application." We look forward to welcoming you to our team! Canny Promo – Where your career can thrive!

This position presents a rewarding challenge for individuals equipped with a diverse skill set, including exceptional communication and interpersonal abilities, prompt problem-solving acumen, and a relentless attention to detail. If you are driven by efficiency, thrive in a fast-paced environment and can manage intricate scheduling logistics while fostering positive relationships, this opportunity is tailor-made for you. Job Responsibilities ● Coordinate repair appointments, allocating appropriate time slots based on technician availability, and customer requirements. ● Develop and maintain repair schedules, ensuring efficient utilization of technicians and meeting customer expectations. ● Continuously monitor and update schedules to accommodate urgent repairs or changes in priorities. ● Assign bookings to technicians based on their skills, expertise, and workload capacity. ● Optimize technician schedules to maximize productivity and minimize idle time. ● Ensure appropriate distribution of workloads among technicians, considering their skill levels and workload balance. ● Work with the parts advisor to monitor and manage inventory of parts and accessories required for repairs. ● Coordinate with the procurement team to replenish stock as needed, minimizing delays in repair due to parts unavailability. ● Communicate with customers to schedule repair appointments, provide updates on repair progress, and address any inquiries or concerns. ● Ensure clear and timely communication regarding repair timelines, cost estimates, and any additional services required. ● Provide exceptional customer service, ensuring a positive experience throughout the repair process. ● Continuously assess repair processes and workflows, identifying opportunities for improvement and efficiency gains. ● Collaborate with the management team to implement changes and streamline repair operations. ● Analyze data and metrics to measure performance and identify areas for optimization. ● Collect and analyze data related to repair operations, such as repair times, technician productivity, and customer satisfaction. ● Generate reports and insights to identify trends, measure key performance indicators, and provide recommendations for improvement. ● Maintain accurate records of repair activities, including repair tickets, customer information, and inventory usage. Qualifications and Skills: ● Proven experience in scheduling, planning, or operations management, preferably in a mobile repair or similar technical environment. ● Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. ● Excellent communication and interpersonal skills, with the ability to interact effectively with technicians, customers, and other stakeholders. ● Proficiency in using scheduling software, inventory management systems, and MS Office applications. ● Analytical mindset with the ability to analyze data, generate reports, and make data-driven recommendations. ● Attention to detail and accuracy in maintaining records and documentation. ● Flexibility to adapt to changing priorities and work in a fast-paced, dynamic environment.

Job advert Customer Service Representative Become a part of the UK's fastest growing lead generation group, where a rewarding career awaits you as a Customer Service Representative. Immerse yourself in a role that places client care at its heart. Your efforts will contribute to the ongoing expansion and advancement of our thriving business, fostering both our success and your professional journey. The benefits of being a Customer Service Representative with our client £26,000 to £29,000 basic salary, dependent on experience Up to £4125 in additional commission Fixed working hours: 09:00-17:00 (Monday to Friday) ** Additional Benefits of being a Customer Service Representative with our client** Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training 24/7 access to a confidential helpline, as part of our Employee Assistance Programme, supporting you with stress, anxiety, bereavement, legal information, and much more Eye care ** The responsibilities of a Customer Service Representative with our client** Booking appointments and conducting video surveys Answering questions about services offered by our client Collecting and returning deposits Lead evaluation Staff scheduling Classifying leads based upon value Entering new leads into database ** The skills and abilities you will require to be a Customer Service Representative with our client** Outstanding customer service Good telephone manner IT skills

Respectfully - PLEASE DO NOY APPLY IF YOU DO NOT MEET OUR REQUIREMENTS. We're looking for a well-rounded and experienced person to join our reservations team who is experienced in the following; quoting air fares selling flights issuing tickets You must be fully conversant with Amadeus and have SOLID knowledge of fares and rules. You will be highly sales driven, deliver top customer service, and play a key role within the team. The ideal candidate: Will speak Portuguese (Spanish will be considered) Proficiency in Amadeus Enthusiastic and motivated Will be target driven with an aim to over-deliver on your monthly targets Must have excellent sales skills, good telephone manner, and outstanding customer services skills Minimum 2 years’ Travel Agency/Tour Operator experience in a target based, sales role (involving selling flights) Full knowledge of fare types - Nett, ITX, and Published fares along with airline contract rules. The Role The role is a varied one, working as part of a small, but very busy team, undertaking a variety of tasks simultaneously, you will need to demonstrate first-class customer service and leadership , quick learning, passion, and ambition. Your focus will be: Making flight reservations and booking all travel requirements Managing amendments, cancellations, and schedule changes Creating quotes quickly, using airline, hotel, and transfer travel systems and direct hotel contracts for pricing

Are you a dynamic and organized professional looking to make a significant impact on a growing organization? We're seeking a talented Business Support Manager to join our team and play a pivotal role in ensuring the smooth and efficient operation of our Business. ** The prospective applicant needs to demonstrate the following:** · Mainly responsible in making business run smooth on day to day basis. · Planning work schedules, assigning task and delegates responsibilities. · Organize office operations and procedures · Dealing with correspondence, complaints and queries · Preparing letters, presentations and reports to Director. · Supervising and monitoring the work of administrative staff · Handling all correspondence and enquiries relating to accounts, sales and vacancy records · Liaising with staff, suppliers and clients · Implementing and maintaining procedures/office administrative systems · Ensuring that health and safety policies are up to date · Attending meetings with Director and other staffs · Ensuring a high level of compliance is always maintained. ** Skills, experience, and qualification required for the role.** · Proven experience as a Business Support Manager or similar role. · Excellent organizational and multitasking abilities. · Strong communication and interpersonal skills. · Proficient in Microsoft Office Suite and basic financial management. · Ability to handle confidential information with discretion. · Problem-solving mindset and attention to detail. ** Experience in the similar role for 3 years is desirable.** If you are a skilled Business Support Manager looking for a dynamic and exciting working environment, and ready to accept new challenge; then we want to hear from you! To apply, please submit your resume outlining your experience and qualifications.

Processing applications and data entry Collection and scrutiny of passports from the Application Centre Handover of Passports to the High commission and/or its Consulates. Handover of passports to Courier/Applicants Handover of passports to post office Handling of postal applications Scanning and uploading of documentation Tracking of passports Handling customer queries in person, by email and on the telephone Fee collection and cash handling Preparing reports for day to day transactions General administration duties The above list is not exhaustive, and other duties may be required from time to time in line with business requirements

- Immediate Start work from home - Mum/Dad with kids, school, college, university students over 18 years old - Servicing calls for large companies - Flexible hours - 18 years and over - Require a computer and fast broadband connection