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Job Summary: We are seeking an experienced and dynamic Venue Manager to oversee the day-to-day operations of our club. The ideal candidate will have a strong background in managing nightlife or entertainment venues, excellent leadership skills, and a passion for creating an outstanding customer experience. Financial Benefits: - Competitive base salary with the opportunity to earn additional commission based on club turnover. We strongly believe that our managers hard work should be rewarded; hence the range of salary. Key Responsibilities: 1. Operational Management: - Oversee the daily operations of the club, ensuring smooth and efficient running of all aspects. - Manage staff schedules, ensuring adequate coverage for all shifts. - Coordinate with security, bar staff, performers, and other personnel to maintain a high standard of service. 2. Financial Management: - Monitor and manage budgets, expenses, and revenue targets. - Implement strategies to increase club turnover and profitability. - Handle cash management, including deposits, reconciliations, and financial reporting. 3. Customer Experience: - Ensure a high level of customer satisfaction by addressing complaints and resolving issues promptly. - Maintain a welcoming and enjoyable atmosphere for all customers. 4. Staff Management: - Recruit, train, and supervise staff, ensuring all employees adhere to club policies and standards. - Foster a positive and productive work environment. 5. Compliance and Safety: - Ensure the club operates in compliance with all relevant laws and regulations, including licensing regulations. - Implement and enforce policies and procedures to maintain a safe environment for staff and customers. - Liaise with local authorities and industry bodies as required. 6. Marketing and Promotion: - Plan and oversee special events, themed nights, and promotional activities. Qualifications: - Previous experience in a managerial role within the nightlife, entertainment, or hospitality industry is essential. - Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team. - Excellent organisational and multitasking abilities. - Proficiency in financial management and budgeting. - Strong problem-solving skills and the ability to make quick, effective decisions. - Knowledge of relevant laws and regulations, including licensing. - Exceptional customer service skills and a passion for creating a memorable guest experience. Job Type: Full-time, Permanent Pay: £28,860.00-£44,460.00 per year
About us At Norbury Park all staff are aware of our core values of; care, community, nurture and support which we embed throughout our day-to-day practice and care for the young people/ children in our care We are creative, supportive, collaborative and our goal is to care for Young people and Children within the residential home setting and ensure that they are always safe, well cared for and that we are working collaboratively with these young people/children to achieve their goals. At the heart of the work that we do is to support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Role purpose To care for all Young people and Children within the residential home and ensure that they are always safe, well cared for and that you are working collaboratively with these young people/children to achieve their goals. To support these individuals with their care and development needs, helping them to progress towards a more independent and well-rounded life. Main Duties - Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice,, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations. - Provide advice, information and support to the residents. - To support and provide care for the young people/children in the home by assisting them with; bathing, eating, homework, education, behaviour, money management, travel training etc. - Ensure resident’s follow the homes rules and support the manager in investigating and taking action where these may have been breached. - Manage challenging behaviour which may require physical intervention to appropriately support the child/ young person. - Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion. - Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records. - Complete written documentation (support plans, Medication sheets, risk assessments) regarding the young people/ children to help and ensure their safety and development within our setting. - Take part in regular team meetings to discuss the residents, the progress that they are making, how their general well-being is as well as forming action plans to support them further. - Attend professionals meetings (where appropriate). - Assist in the transfer of individuals between agencies and services. Health and Safety - To be familiar with Health and Safety Regulations, policies and procedures and ensure they are adhered to within your own area of responsibility. - To be aware of and follow fire policies and procedures, ensuring safety of residents and workers safety and welfare at all times. Equality and Diversity - To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace. - To be tolerant of differences and use respectful language. - Ensure professional standards and boundaries are clear. - To treat everyone respectfully. Norbury Park is committed to fostering a diverse and inclusive workplace where all employees are valued, respected, and empowered to contribute their unique perspectives and talents. We believe in equal opportunities for employment and advancement, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by applicable laws. Our dedication to equality extends to our recruitment process, professional development programs, and all aspects of employment. Join us in creating an environment that celebrates diversity and promotes equal opportunities for everyone. Benefits of working at Norbury Park as a Support Worker - 5 days of work a week - Annual Salary with the option for overtime if you wish - Annual Salary review with the option to be suggested for a one-off bonus - Bank Holiday extra pay - Christmas gift card - Pension scheme - Predictable rota, you are able to know your days off months’ in advance - 28 days of holiday per year - Friendly and collaborative work team - A team that is making a difference with extremely challenging and complex children/ young people - £20 per month towards a car wash if you provide business cover and drive the residents - Training opportunities; E-learning modules including; Food Safety Level 2, Safeguarding Children, GDPR, Emergency First aid at work. Further CPD opportunities such as Level 3 Diploma for Residential Childcare, Qualified First Aider course. We accept suggestions of courses that will help support/enable you in your role further. Additional Notes Candidates who have been shortlisted for an interview will be expected to complete our application form prior to their interview. Job Types: Full-time, Permanent Salary: From £24,400.00 per year Benefits: - Company events - Company pension - On-site parking - Sick pay Physical setting: - Care home - Residential home Shift: - 8 hour shift - Day shift - Night shift Work Location: In person
We are seeking a versatile and proactive individual to join our team as a Recovery and Roadside Support Specialist with Security Monitoring Responsibilities. In this role, you will be responsible for providing assistance to vehicles in distress, offering towing, roadside repairs, fuel delivery, and other forms of support to stranded drivers. Additionally, you will play a vital role in ensuring the security of our premises by monitoring access and permitting staff to enter and exit as needed. Position Overview for the Breakdown Call Handler & Security Monitoring: As a Breakdown Call Handler, you will play a crucial role in our organisation by delivering exceptional customer service to drivers facing unexpected vehicle breakdowns. You will be responsible for receiving and handling incoming calls from distressed motorists, assessing their situations, and coordinating the dispatch of our service teams to their locations. Your empathetic and efficient response will be vital in ensuring that our customers receive prompt and professional assistance when they need it most. You will be responsible for monitoring and ensuring the security of our facilities through the operation of security systems and surveillance equipment. Your primary duty will involve actively monitoring security cameras and access control systems to detect and deter unauthorised access, theft, vandalism, or other security breaches. Additionally, you will be tasked with responding to security alarms, conducting security checks, and liaising with law enforcement or emergency services when necessary. Key Responsibilities for the Breakdown Call Handler & Security Monitoring: · Receive incoming calls from drivers experiencing breakdowns. · Gather essential information from callers, including location, vehicle details, and the nature of the issue. · Provide reassurance and excellent customer service to ease the driver's concerns. · Assess the urgency of each breakdown situation and prioritize accordingly. · Coordinate with our service teams for efficient dispatch to the customer's location. · Maintain accurate records of calls, actions taken, and service provider details. · Keep customers informed of estimated arrival times and any updates. · Monitor security cameras and access control systems to oversee the entry and exit of staff, visitors, and vehicles. · Proactively identify and respond to security threats or breaches, including unauthorized access attempts, suspicious activities, or security system malfunctions. Qualifications: · Excellent communication skills and a strong customer service orientation. · Ability to remain calm and composed in high-pressure situations. · Empathetic and understanding, with the ability to provide reassurance to distressed callers. · Quick thinking and problem-solving skills. · Basic computer skills for data entry and record-keeping. · Availability to work in shifts, including evenings, weekends, and holidays. · Previous experience in a call centre or customer service role is a plus. · DBS is preferred. Will do one on boarding. What We Offer: · Competitive compensation and benefits package. · Comprehensive training to equip you with the necessary skills and knowledge. · A supportive and collaborative team environment. · Opportunities for growth and career advancement. · The satisfaction of making a difference in the lives of those in need. If you are a compassionate and quick-thinking individual with a passion for helping others, we want to hear from you. Join our team as a Breakdown Call Handler and be the lifeline for drivers in their time of need. If you are Breakdown Call Handler & Security Monitoring and would like to apply for this exciting role with one of the region’s leading employers, make an application via this advert
Currently Hiring a Full Time Law Cost Draftsman Fully remote working The Costs Team provides a service to our fee earners who deal with recovery of costs in Housing Disrepair claims, their primary aim is dealing with the preparation of bills of costs, negotiation and advocacy within the detailed assessment of costs proceedings. Your Role This is an excellent opportunity for an experienced ambitious individual to join a growing national team. You’ll be involved in the preparation of Bills of Costs for Detailed/Provisional Assessment as well as litigation of bills through the Court process. You may be involved in advocacy at Court if required and you may also be required to prepare Part 8 and enforcement proceedings Ideally you’ll have minimum one year experience working either in house or for an external supplier of costs drafting services. What We're Looking For Experience either in house or for an external supplier of Costs Basic knowledge of legal procedures Experience in one or more legal departments Be able to work in a fast paced environment A flexible approach enabling you to respond to rapid changes in working schedules and priorities Ability to communicate clearly with stakeholders across the business We’re proud of our values, and we’re looking for people who share them: To be approachable and caring To be tenacious in the pursuit of our objectives To be efficient in the provision of our services To work with integrity. Salary £22,000 - £35,000 depending on experience.