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Job Description Userguest is an exciting and rapidly expanding VC-backed Hospitality software organisation providing leading-edge and innovative solutions to independent and boutique hotels and regional and international hotel groups and chains globally. The Userguest SaaS technology solution now helps hotels in over 30 countries improve their website performance resulting in a higher conversion of website visitors into direct bookings to offset the high commissions charged by the OTAs (Booking.com, TripAdvisor, etc). Our mission is to be the leading hotel technology in driving direct revenue for our clients globally and as Userguest continues to accelerate its growth, we are looking for a Sales Executive to join our growing EMEA team and help us take our mission to the next level. The sales cycle involves (i) identifying and engaging with new opportunities, (ii) demonstrating the Userguest technology and convincing the prospect to undertake a free of charge one-month trial, and (iii) converting the client to a paid contract using the data insights from the one-month trial. A positive culture remains at the heart of everything we do at Userguest and individuals who deliver against objectives and work effectively with our clear values (Integrity, Proactivity, Attitude, and Expertise), will thrive. Key Responsibilities: Identify decision-makers within Hotels/Hotel Groups using various methods (telephone, social selling & CRM data) Virtually present, promote, and sell Userguest's comprehensive SaaS product to Hotel Owners, Revenue Managers, GMs, and Commercial Directors, demonstrating their value and benefits. Forge close collaborations with the Customer Success team and the client to ensure customer expectations are met, and surpassed. Provide clear, accurate, and prompt performance reports using Hubspot CRM to communicate a real time picture of your business outlook. Stay up to date with market trends, and educating prospects on insight, or opportunities. Work to exceed KPIs and targets for activity, demos and trials and manage the full end-to-end sales cycle with prospects. Location: Fully Remote (UK Based) Join us at Userguest and become a part of our dynamic team that is reshaping the hotel industry. If you are enthusiastic about sales, hotel technology, and driving tangible results, we encourage you to apply today. Please submit your full CV and optional cover letter. (Strictly No Recruitment Agencies, please) Userguest is an equal opportunity employer. We embrace diversity and are resolute in creating an inclusive environment for all our employees. £30k Basic + £15K Commission What We Offer Truly innovative product with high market demand, offering a wide range of partnership opportunities. Regular company events and offsites, (last one was in Marrakesh, Morrocco). Fully remote: enjoy the flexibility of a remote work environment whilst collaborating with a global team. Requirements: A minimum of 2 years of proven success in sales, in any of the following roles: full sales cycle management from prospect to close, SDR Appt making roles (any sector), Marketing, Hospitality Revenue Management, and or Hospitality Tech sales. Must be fluent in English & German. Self-motivated and comfortable working independently and remotely Techy profile with a solid understanding of ecommerce technical concepts; tracking solutions, Google Tag Manager, and website scripts. Exceptional organizational, presentation, and communication skills, both verbal and written. Experience with Hospitality Tech and Marketing or working for a Booking engine, RMS, PMS or Channel Manager would be a big plus. USERGUEST is a travel tech company founded in Amsterdam in 2019 by Hicham Benyebdri, Assil Bernossi, and Ahmed Chami. The start-up strives to empower hotels by not being so dependent on OTAs, helping to close the gap between revenue managers and marketers. After identifying that most hotels seek to increase their unmediated revenue stream, the founders set out to develop a software solution to help hotels boost revenue via their direct websites. They developed a SaaS solution that leverages data to maximize hotel website revenue and improve the customer experience.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... A DAY IN THE LIFE OF A BREAKFAST CHEF AT THE MUNICIPAL HOTEL LIVERPOOL MGALLERY What you'll be doing... Reporting to the Executive Head Chef and Sous Chefs, you will be based at the hotel on a Full-Time basis. We are looking for an experienced Breakfast Chef with ambition and drive within the Hospitality industry. Our Breakfast Chef will have a passion for food and the charisma to inspire a team, producing high quality a la carte breakfasts at 5* consistent standards. You can expect your working day to include the following; To establish key working relationships within the hotel, particularly with the Front of House team– we are one team and you will be expected to be positive, collaborative and to drive this ethos with workable solutions. To be highly communicative with the front of house team during service. To deliver excellent and consistent quality a la carte food at high volumes. To have accountability for the Breakfast production in the absence of the Executive Head Chef / Sous Chefs, ensuring efficient and timely food production. To process orders in advance of requirements, taking ownership for Breakfast stock and preparation. To assist in the preparation of lunch / afternoon tea / staff food following breakfast service. To ensure quality of food and adhere to good practice, H&S policy, food hygiene and legal compliance. To prepare dishes to specification with consistency, care and artistic flair. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Breakfast Chef, you will need the following qualities and skills; We are looking for someone who has worked within a high-volume commercial kitchen specifically within hotels. Who has an understanding of a la carte breakfast requirements and capable to manage their own workload. We are looking for at least 2 years’ experience as a Breakfast Chef or Chef de Partie within hospitality. Experience of working alongside a hotel team to deliver operational excellence and team positivity. Excellent communication skills. Availability to work during peak periods (e.g weekend mornings) with varied days off midweek. Available to work from 5.30am / 6am in the morning and work an 8 hour day, 5 days over 7. Pleasant personality - we are an enthusiastic, authentic bunch of individuals who truly care about teamwork and are passionate about maintaining a positive working environment! WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family across RBH and ACCOR hotels. An extra day’s holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year Hotel F&B, Spa Treatment Discounts and Sales Incentives Gratuities Discounted Local Parking Facilities A link to our extensive employee benefit portal with discounts over hundreds of retailers To learn more about our full benefits package, click here to watch our employee benefits video or Search RBH Careers for further details. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact us. #LifeatRBH Think you know what Scottish luxury looks like? Think again. Situated in the historic India Buildings, Virgin Hotels Edinburgh is reimagining the Old Town, marrying its iconic Victorian architecture with distinctive, contemporary design. Inside the hotel, you’ll experience a world that revolves around you – from our signature chamber design to numerous drinking, dining and entertainment options that you’ll never want to leave. When you do venture out, you’ll find Edinburgh’s top attractions in walking distance. Fancy a stroll around Edinburgh Castle? Easy – it’s only 4 minutes away. Want to snap Victoria Street for your Insta? No sweat, it’s on your doorstep. Buckle up, we put you so close to history it’s basically time travel.
Job Description Userguest is an exciting and rapidly expanding VC-backed Hospitality software organisation providing leading-edge and innovative solutions to independent and boutique hotels and regional and international hotel groups and chains globally. The Userguest SaaS technology solution now helps hotels in over 30 countries improve their website performance resulting in a higher conversion of website visitors into direct bookings to offset the high commissions charged by the OTAs (Booking.com, TripAdvisor, etc). Our mission is to be the leading hotel technology in driving direct revenue for our clients globally and as Userguest continues to accelerate its growth, we are looking for a Sales Executive to join our growing EMEA team and help us take our mission to the next level. The sales cycle involves (i) identifying and engaging with new opportunities, (ii) demonstrating the Userguest technology and convincing the prospect to undertake a free of charge one-month trial, and (iii) converting the client to a paid contract using the data insights from the one-month trial. A positive culture remains at the heart of everything we do at Userguest and individuals who deliver against objectives and work effectively with our clear values (Integrity, Proactivity, Attitude, and Expertise), will thrive. Key Responsibilities: Identify decision-makers within Hotels/Hotel Groups using various methods (telephone, social selling & CRM data) Virtually present, promote, and sell Userguest's comprehensive SaaS product to Hotel Owners, Revenue Managers, GMs, and Commercial Directors, demonstrating their value and benefits. Forge close collaborations with the Customer Success team and the client to ensure customer expectations are met, and surpassed. Provide clear, accurate, and prompt performance reports using Hubspot CRM to communicate a real time picture of your business outlook. Stay up to date with market trends, and educating prospects on insight, or opportunities. Work to exceed KPIs and targets for activity, demos and trials and manage the full end-to-end sales cycle with prospects. Location: Fully Remote (UK Based) Join us at Userguest and become a part of our dynamic team that is reshaping the hotel industry. If you are enthusiastic about sales, hotel technology, and driving tangible results, we encourage you to apply today. Please submit your full CV and optional cover letter. (Strictly No Recruitment Agencies, please) Userguest is an equal opportunity employer. We embrace diversity and are resolute in creating an inclusive environment for all our employees. £30k Basic + £15K Commission What We Offer Truly innovative product with high market demand, offering a wide range of partnership opportunities. Regular company events and offsites, (last one was in Marrakesh, Morrocco). Fully remote: enjoy the flexibility of a remote work environment whilst collaborating with a global team. Requirements: A minimum of 2 years of proven success in sales, in any of the following roles; full sales cycle management from prospect to close, SDR Appt making roles (any sector), Marketing, Hospitality Revenue Management, and or Hospitality Tech sales. Must be fluent in English & French. Self-motivated and comfortable working independently and remotely Techy profile with a solid understanding of ecommerce technical concepts; tracking solutions, Google Tag Manager, and website scripts. Exceptional organizational, presentation, and communication skills, both verbal and written. Experience with Hospitality Tech and Marketing or working for a Booking engine, RMS, PMS or Channel Manager would be a big plus. USERGUEST is a travel tech company founded in Amsterdam in 2019 by Hicham Benyebdri, Assil Bernossi, and Ahmed Chami. The start-up strives to empower hotels by not being so dependent on OTAs, helping to close the gap between revenue managers and marketers. After identifying that most hotels seek to increase their unmediated revenue stream, the founders set out to develop a software solution to help hotels boost revenue via their direct websites. They developed a SaaS solution that leverages data to maximize hotel website revenue and improve the customer experience.
Our esteemed client is seeking an experienced Waiter/Waitress to join their dynamic team and provide exceptional service to their guests. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to work effectively in a fast-paced environment. If you are dedicated to delivering outstanding customer service and have a strong background in the food and beverage industry, we encourage you to apply. Responsibilities: - Greet and seat guests warmly, presenting menus and offering detailed explanations of dishes and beverages. - Take accurate food and beverage orders, entering them into the point-of-sale system and relaying them to the kitchen and bar staff. - Serve food and beverages to guests promptly and efficiently, adhering to service standards and ensuring correct presentation. - Monitor dining areas to anticipate and respond to guest needs, including refilling drinks, clearing plates, and addressing any concerns or special requests. - Provide recommendations and upsell additional items to enhance the dining experience and increase sales. - Process payments accurately, handle cash and credit card transactions, and ensure correct billing. - Maintain a clean and organized work environment, including setting and clearing tables, restocking supplies, and following sanitation protocols. Requirements: - Proven experience as a Waiter/Waitress in a high-volume restaurant or hotel setting. - Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members. - Strong organizational and multitasking abilities, with attention to detail and a commitment to providing exceptional service. - Knowledge of food and beverage menus, including ingredients, preparation methods, and presentation standards. - Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. - Proficiency in using point-of-sale systems and handling cash and credit card transactions. - Physical stamina to stand, walk, and carry items for extended periods. Benefits: - Competitive salary commensurate with experience and skills. - Uk visa sponsorship - Opportunities for career advancement and professional development within the hospitality industry. - Employee discounts on food and beverages. - A supportive and collaborative work environment. - Health and wellness benefits, including insurance coverage and access to employee assistance programs. - Paid time off and holiday pay.
Saudi Arabia Gateway is a specialised consultancy which provides a bridge between Saudi businesses and Europe, our aim is to introduce create and build transactions between parties in Saudi Arabia and Europe. We are at present seeking a seasoned sales agent to help us promote and sell our new investment hotel project in Europe. The ideal candidate will need to be both motivated and have an established contact base of both clients and companies who want to become involved in one of the most exciting projects in the hospitality industry. The role provides a small retainer but has a very high earning potential average per deal is four figure commission. Please respond with relevant information and cv
Role: F&B Operations Manager Location: SE London Salary: £45,000 circa Contract: Permanent Company Description: We are delighted to be representing a key hospitality client of ours who are seeking an F&B Operations Manager to join their four-star vibrant and busy hotel with a very strong clientele streaming from local events and weekend leisure activities where you will lead a large team in the F&B operations function. Role Overview: Reporting to the Hotel Operation Manager, as F&B Operations Manager you will be responsible for overall day-to-day key operations and management of food and beverage; as well as leading and motivating the successful operations team. Core Responsibilities: ● Developing, supporting and implementing a progressive F&B marketing strategy. ● Managing staffing levels with attention to budget and business requirements. ● Establishing and maintaining bar levels of stock and equipment. ● Establishing, monitoring and continuously Improving Standards of Service. ● Supervising, training, coaching and developing of the F&B Team. ● Ensuring achievement of budgeted profitability of all F&B operational departments by communicating effectively with team members in and outside of the department. ● Utilising food and beverage personnel between all outlets to minimise payroll expenditure and ensure flexibility of the team. ● Maximising the service opportunities for guests to ensure return visits. ● Preparing and managing departmental budgets. ● Developing and executing revenue strategies and sales initiatives, whilst continually developing your teams to do the same. ● Negotiating with suppliers on a group-wide basis to ensure maximum profitability throughout the group. ● Coordinating and controlling with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control. ● Working with key stakeholders to drive improvements to the business. ● Effectively managing relationships with any agreed external contacts, professional advisors and official bodies. Requirements: It is essential to have experience gained from working 'hands-on' in a hotel, with key F&B experience at a senior and supervisory level. Excellent communication skills, excelling in "all things systems', as well as being very adaptable to the very robust to the changeable day in the world of hospitality is of course a must! - Please note that UK working experience exposure is essential. Extra Key Information: The property has recently had their bar and restaurant completely refurbished, which is already proving a very popular and enticing part of the hotel, so it's certainly a great time to come on board! In return you will be part of a well-established hotel group with room to progress and be entitled to a fantastic company package. Please contact Louise at Momentum Hospitality Recruitment for more information on the role.
Company Description We are currently looking for a Sales Manager – Groups and Events to join our London Cluster sales team. Here’s your opportunity to join one of the fastest growing companies in the UK with a reputation for disrupting the industry. Selling our sought-after hotels, you will gain broad multi-site experience across our four locations to deliver budget expectations and grow market share. Reporting to the Director of Sales – London Cluster, we’ll look to you to drive some amazing Group, Meeting & Event business into Hoxton’s London portfolio of hotels. This includes The Hoxton Shoreditch, The Hoxton Holborn, The Hoxton Southwark and The Hoxton Shepherd’s Bush. If you’re well connected in the MICE industry, experienced in a hotel sales environment and keen to hit those targets, this is just the ticket. Job Description What you’ll do… Hook us up with the key players in the MICE industry - developing solid relationships across the Groups, Meetings & Events segment and securing new business opportunities Work with the Director of Sales to build and execute your annual Account Management Plan outlining creative, proactive actions within your market to support the delivery of revenue objectives Use initiative to monitor the business pace & market trends, pitching in initiatives to meet the monthly budget expectations Utilise Delphi to maintain up-to-date account information and proactively hunt for new leads Proactively organise show rounds, familiarisation trips, national office visits and presentations to enhance The Hoxton’s exposure amongst Key MICE Agencies Represent The Hox at external industry networking events, tradeshows and sales trips Collaborate closely with the Reactive Groups, Meetings & Events team to ensure we maximise conversion and identify new leads for repeat business Be passionate about meeting our goals, working as part of an energetic and dynamic team to reach those revenue goals and KPIs Qualifications What we’re looking for… Someone with at least 2 years’ experience in London hotel or venue sales who can make a quick impact in our buzzing team A people person with a black book of industry contacts and a big focus on growing long-lasting relationships UK Driving license would be highly advantageous We’re big on enthusiasm and those who get a kick out of working autonomously People who enjoy working at a fast pace, adaptive to change You’re looking for a place where you can be you; no clones in suits here We leave our egos at the door and help each other to get the job done You’re up for doing things differently and trying (almost) everything once If we get stuck in a lift together, we’d have a good time and share a few laughs You want to be part of a team that works hard, supports each other and has fun along the way Additional Information What’s in it for you… Competitive salary 25 days holidays (plus bank holidays), pension, life insurance and eligibility to part take in company discretionary bonus scheme A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders Treat yourself once in a while with lots of retail & hospitality perks through our partners Enjoy a free night at The Hoxton and a meal for two when you first start with us Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!) Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones! Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work Extra time off to volunteer with one of our partner charities Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time! Enhanced family leave for when you’re expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact. Homey & Layered The Hoxton is a series of hotels rooted in culture and community. Each hotel is a reflection of its neighbourhood, inspired by the diversity of the streets and scenes that surround them. Ever since we opened the doors of our first hotel in Shoreditch back in 2006, we’ve been known for our vibrant, homey lobbies and our celebration of the locality through art, design, retail and eclectic programming.
Our esteemed client is seeking an experienced Waiter/Waitress to join their dynamic team and provide exceptional service to their guests. The ideal candidate will have a passion for hospitality, a keen eye for detail, and the ability to work effectively in a fast-paced environment. If you are dedicated to delivering outstanding customer service and have a strong background in the food and beverage industry, we encourage you to apply. Responsibilities: - Greet and seat guests warmly, presenting menus and offering detailed explanations of dishes and beverages. - Take accurate food and beverage orders, entering them into the point-of-sale system and relaying them to the kitchen and bar staff. - Serve food and beverages to guests promptly and efficiently, adhering to service standards and ensuring correct presentation. - Monitor dining areas to anticipate and respond to guest needs, including refilling drinks, clearing plates, and addressing any concerns or special requests. - Provide recommendations and upsell additional items to enhance the dining experience and increase sales. - Process payments accurately, handle cash and credit card transactions, and ensure correct billing. - Maintain a clean and organized work environment, including setting and clearing tables, restocking supplies, and following sanitation protocols. Requirements: - Proven experience as a Waiter/Waitress in a high-volume restaurant or hotel setting. - Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members. - Strong organizational and multitasking abilities, with attention to detail and a commitment to providing exceptional service. - Knowledge of food and beverage menus, including ingredients, preparation methods, and presentation standards. - Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of the business. - Proficiency in using point-of-sale systems and handling cash and credit card transactions. - Physical stamina to stand, walk, and carry items for extended periods. Benefits: - Competitive salary commensurate with experience and skills. - Opportunities for career advancement and professional development within the hospitality industry. - Employee discounts on food and beverages. - A supportive and collaborative work environment. - Health and wellness benefits, including insurance coverage and access to employee assistance programs. - Paid time off and holiday pay.
We are looking a for a Chef de Partie to join us at our luxury 5 star hotel in London. Live in option available You must be an excellent chef with over 3 years experience ideally working in the same establishment for minimum 2 years as this shows us that you are a loyal candidate. Responsibilities: Assist the head chef and sous chef in providing catering service to customers and clients Assist the head chef in covering for sous chef when on leave Assist in maintaining an efficient ordering system in accordance with company policy Assist in maintaining an efficient kitchen record system in line with company policy Manage deliveries and stock rooms in line with company policy Control stock; reduce waste and drive sales Complete all records as directed accurately and in timely manner Provide and efficient and friendly service to customers and serve customers in a timely and efficient manner if required Ensure all areas within kitchen control are clean, hygienic and tidy at all times Ensure the safety and security of company and client property and money Comply with all Company and Client policies and procedures, statutory regulations relating to your work place, this will include but not limited to fire; health and safety; hygiene; working safely; CoSHH. Report all complaints and compliments to line manager, taking action where practicable Report any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities to line manager, taking appropriate action where possible If this sounds like you please apply now!
We are now looking to recruit a Multi Skilled Team Member/ Receptionist/ Duty Manager that is confident, efficient and passionate in the delivery of excellent customer service. As Multi Skilled Team Member/ Receptionist , responsibilities include, up-selling the hotel and local area plus overseeing a busy reception area, you will be dealing with guests checking in/out, inquiries, whilst also having the experience to work in the bar, kitchen and restaurant areas, being flexible within your role supporting any department in line with business demands. The shifts can be various : 07:00- 15:00; 14:00- 22.00; Experienced ‘all rounders' are preferred and definitely huge advantage. It is essential that you have great communication and organisational skills, along with a professional and friendly approach, ensuring all our guests leave ibis budget Derby, having enjoyed a ‘warm and friendly experience'. Experience within a Hotel Reception and Food and Beverage is desirable along with excellent computer skills, however the training will be provided. Having an own vehicle and driving license is essential due to location of the hotel. This is a great and exciting opportunity to join a great team of professionals and implement your passion. In return for your skills we offer great benefits : -Discretionary bonus twice a year - 2 x per year free bonus breaks in any Accor hotel UK and Ireland - family and friends discounts for accommodation - 30% discounts for Accor worldwide - uniform provided - paid breaks - euro cars discounts - double pay for festive period - sales lead incentive scheme - employee of the month - yearly performance related bonus along with opportunities to develop and grow within the company. Is this you? Than please apply. Hours: from 24 hrs per week Work remotely Job Types: Full-time, Part-time Pay: Up to £11.65 per hour Expected hours: No more than 32 per week Benefits: Employee discount On-site parking Schedule: 8 hour shift Supplemental pay types: Bonus scheme Performance bonus Work Location: In person
Respectfully - PLEASE DO NOY APPLY IF YOU DO NOT MEET OUR REQUIREMENTS. We're looking for a well-rounded and experienced person to join our reservations team who is experienced in the following; quoting air fares selling flights issuing tickets You must be fully conversant with Amadeus and have SOLID knowledge of fares and rules. You will be highly sales driven, deliver top customer service, and play a key role within the team. The ideal candidate: Will speak Portuguese (Spanish will be considered) Proficiency in Amadeus Enthusiastic and motivated Will be target driven with an aim to over-deliver on your monthly targets Must have excellent sales skills, good telephone manner, and outstanding customer services skills Minimum 2 years’ Travel Agency/Tour Operator experience in a target based, sales role (involving selling flights) Full knowledge of fare types - Nett, ITX, and Published fares along with airline contract rules. The Role The role is a varied one, working as part of a small, but very busy team, undertaking a variety of tasks simultaneously, you will need to demonstrate first-class customer service and leadership , quick learning, passion, and ambition. Your focus will be: Making flight reservations and booking all travel requirements Managing amendments, cancellations, and schedule changes Creating quotes quickly, using airline, hotel, and transfer travel systems and direct hotel contracts for pricing
The receptionist supervisor will assist the duty manager in all business operations. The supervisor must be confident in Supervising and Working Alone in the Hotel building during some shifts. We are a small Boutique Hotel in Great Titchfield St, W1W 7QR, consisting of 5 Bedrooms. We are seeking a Flexible Hotel Receptionist supervisor to Work shifts from 7 a.m. to 10 p.m., 5 days a week. Candidates must be confident enough to work alone and on weekends. Your duties involve front desk reservations, assisting the manager in all customer services, and supervising the hotel reception during various shifts. Duties also include a combination of Administration, Updating Prices and Inventory, replying to emails, Managing Housekeeping and concierge, portering, keeping Reception and common areas clean and sanitised, and assisting with all guests’ requirements. Training will be provided. Must be very flexible and willing to work both Mornings and Afternoon Must be Willing to Work on a Rota timetable, including weekends and public holidays if required. This is a great opportunity for personal development and to gain more experience in Reservations, Customer service, Sales, Accounts and Administration, and Hotel Management. Join our team at our small, privately run 5-room Hotel. We foster a supportive work environment where your contributions are valued, and your professional growth is encouraged. We are seeking someone who has: - Fluent in Written & spoken English. -Good with Computers - Able to handle reservations and allocation of bookings - Experienced in Supervisory role - Must be Flexible and willing to work weekends, Bank Holidays, early Mornings, or evenings. - Very Competent, Able to work alone. -Hard Working, patient, and Calm - Helpful, polite, and Willing to assist Guests with Luggage or solve problems - Guest Customer Service focus, Very Friendly, Polite. - Good communication skills, keeping the manager up to date with any problems and follow-up. -Good Listener, managing any requests or issues with genuine warmth and interest in learning - Good personality with a can-do attitude and self-motivation. - Provide professional Service and be able to smile at work. Job Duties involve: Check-In and Check-Out Hotel Guests Managing Online Reservations Liaising with Customers and their requirements. Handling any room complaints Managing all Emails and Telephone Queries Administration Random Room Inspections Attending to Guest requests Assisting in Managing all Departments: Reservations, Housekeeping Please e-mail your CV via attachment (You Must have a UK work permit), and Experience (1 year+ work experience.) .... etc Job Types: Full-time,
Job Type: Full-time Experience: Minimum 1 year in recruiting or sales, preferably in hospitality industry Description: We are seeking a driven and experienced Contract Acquisition Specialist to join our team. The ideal candidate will have a strong background in recruiting or sales, with a focus on acquiring contracts within the hospitality sector, specifically targeting hotels and restaurants. Responsibilities: - Identify and pursue potential contracts with hotels and restaurants in line with company objectives. - Develop and maintain relationships with key decision-makers in the hospitality industry. - Negotiate terms and conditions of contracts to ensure mutually beneficial agreements. - Collaborate with internal teams to ensure smooth execution and fulfillment of contracts. - Stay informed about industry trends and competitive offerings to inform contract negotiations. - Track and report progress on contract acquisition efforts regularly. - Requirements: - Minimum of 1 year of experience in recruiting or sales, with a proven track record of contract acquisition. - Strong negotiation and communication skills. - Excellent interpersonal skills with the ability to build and maintain relationships. - Familiarity with the hospitality industry and understanding of hotel and restaurant operations. - Self-motivated with a results-oriented mindset. - Ability to work independently and as part of a team. - If you are passionate about sales, have a knack for building relationships, and thrive in a fast-paced environment, we would love to hear from you. Join us in shaping the future of our company's growth in the hospitality sector. Apply now!
JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainbtility and individuality sets us apart from our competitors and is one of the reasons we are rated Top 6 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... A DAY IN THE LIFE OF A DIRECTOR OF SALES AT DOUBLETREE BY HILTON EDINBURGH CITY We are looking for a passionate, dynamic and results-focused individual to join and support us in continuing to build on the hotel’s success. The perfect candidate will be someone with a proactive mindset who can successfully account manage key clients, hunt for new business, and ultimately drive revenue into our fantastic hotel. Here you will report directly into the General Manager and work with a variety of different clients, industries, and segments. This is a maternity cover role covering a 12-month period until April 2025. What you'll be doing... Reporting to the General Manager, you can expect your working day to include the following: Proactively uncover new prospects for the hotel and maximise conversion of new business. Work within current business strategies and recognise potential opportunities. Responsible for the conversion of the hotel’s new business pipeline across all market segments and heavily assist in converting enquiries and achieving our annual budget. Build and grow the relationships with our key clients. Respond to corporate RFPs and contract corporate accounts. Complete all re-negotiation and re-contracting of annual rate agreements to ensure that new contracts are in line with the hotels’ agreed financial KPI’s. Investigate new areas of business in terms of market development into new territories and market segments to quantifiable targets. Analyse the local market trends and competitor activity to identify hotel leads. Production and delivery of the sales performance reports (versus targets, KPI’s and overall sales objectives) Take responsibility for an allocated portfolio of LNR accounts, undertaking complete account management responsibilities for maintaining, developing, and maximizing opportunities for the hotels and group where appropriate, achieving individual targets set for the year. Host clients, arrange FAM trips and attend networking events, corporate travel, and industry events on behalf of the hotel to gain knowledge and new business. Ensure effective communication with other hotel departments to enable the smooth operation of in-house groups and functions. Support in the completion of the monthly consolidated board sales packs and the monthly commercial reviews with the Senior leadership team. Input enquiries into SalesForce and ensure the system is continuously updated. WHAT WE NEED FROM YOU To succeed in the role of our Director of Sales, you will need the following qualities and skills: A track record of sales achievement with at least 1 years’ experience in the service and hospitality industry is essential for this role. Strong strategic planning skills, with the ability to look ahead and put strategies in place to support the plans. A degree of knowledge of all market segments i.e., corporate, conference. Exceptional communication, organisational and negotiation skills with both internal and external stakeholders with a good working knowledge of Microsoft Office (Word & Excel). Is proactive, likes to be creative and has a passion for sales and hunting for new business. A positive attitude and superb work ethic Experience of OnQ would be desirable. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact our email. International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 70 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.
We are looking for a competent person as a Trainee Recruitment Consultant to assist our clients in finding the best people to staff their business. We are an outsourcing agency who specialises in placing staff for major hotels in London, our offices are based in Edgware Road, London W2. Must Haves: - Good telephone manners - Standard English speaking Roles and Responsibilities: - Assisting with resume screening and initial phone screens - Scheduling interviews and keeping calendars for all hiring teams and candidates - Assisting with interviews at the office Requirements and Skills - Understanding of sourcing and recruiting techniques, (can be trained if needed) - Sales/Customer service skills - Outstanding communication ability - Confident and pleasant personality - Well-organised - Ability to work with targets - Sound judgement - Maintain candidate database including references taken - Must have some basic computer skills - Social Media skill - Able to attend sales meetings with clients, initially you will work as shadows to learn the job. This position may suit a mature person who is determined and ready for a challenge. Working hours 10-6pm or alternative shifts 9-5pm, Monday to Friday. Rate of pay will be discussed at the interview. Experience not essential, some understanding of recruitment aspects would be useful. Please forward your CV, attach a recent photo and cover letter that clearly states your suitability for the role.
Cloud Travel is a leading travel agency specializing in providing leading travel services to our clients. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Travel Consultant. As a Travel Consultant, you will be responsible for assisting clients in planning and booking their travel arrangements, ensuring their satisfaction and a memorable experience. opportunities available sponsorship for skilled workers in the UK. Responsibilities Assist clients in selecting and booking their travel arrangements, including flights, accommodations, and transportation. Provide expert advice on destinations, travel itineraries, and attractions to help clients make informed decisions. Handle all customer queries, complaints, and concerns in a timely and professional manner, ensuring customer satisfaction. Stay up-to-date with the latest travel trends, airline regulations, and visa requirements to provide accurate information to clients. Collaborate with airlines, hotels, and other travel partners to ensure smooth travel arrangements for clients. Process bookings and payments accurately and efficiently, adhering to company policies and procedures. Maintain a high level of customer service and build strong relationships with clients to encourage repeat business and referrals. Requirements A minimum of 1 year of experience in the travel industry or a related field. Excellent communication and interpersonal skills. Strong knowledge of various travel destinations, attractions, and travel booking systems. Proven ability to work under pressure and meet tight deadlines. Exceptional problem-solving skills and the ability to handle unexpected situations. Proficiency in using computer systems and travel booking software(Galileo GDS). A high level of attention to detail and accuracy in processing bookings and payments.
Description Pizza Chef needed for local community based pub in Kennington, serving fresh Flatboys pizzas, using the finest quality ingredients. We are part of Frontier Pubs and we are known for serving great beer, showing the best sport, but most of all, serving delicious pizzas. Come and join our team! Experience is an advantage, but not a necessity as full training will be given. What we can offer: Competitive starting rate which increases with training and experience. Ample opportunity for progression and development with a growing company Flexible shift patterns 50% discount for you and up to 3 friends on food, drink and even hotel rooms across our estate. Sales bonus and TipJar Access to pay at any time of the month via Wagestream Bike to work scheme If this sounds attractive, we would love to hear from you! INDBOH
HMS is looking for Customer sales Representative / Sales Assistant Hotel Management services is working with premium Hotels of London from last two decades, HMS is looking for a candidate, who can achieve our sales objectives and can work along with team based in old Marylebone road. key Responsibilities: Conducts daily Cold Calls to Hotels to promote our services. Promote Door to Door Sales to Hotel and Organize Meetings through Productive Calls Ensure customer follow-up all the time. Job Specification: Must have Hotel related sales experience & Degree Ukrainian, Russian Speaker Required!!
The Red Shield pub is set to open in Spring 2024 in Waddesdon. We are looking to appoint key roles now in order to invest time in training and preparation for this exciting new opening in the village. A sister venture to the well established Five Arrows Hotel, the Red Shield will provide another opportunity for dining and entertaining for locals and visitors to Waddesdon Manor. The Pub Manager understands their role as an ambassador for Red Shield Pub and the Rothschild Foundation and displays pride in our products, services, and delivery of exceptional customer service, maintaining the high standards of food service in keeping with Waddesdon’s reputation. As a Pub Manager, you will ensure the smooth launch and running of the establishment; • Responsible for all daily operational aspects of the Red Shield • Maintain close control of wages and GP within budget • Provide excellent customer service, making every visitor’s experience remarkable and unique. • Ensure that the serving of food is timely, consistent, and to the highest possible standard. Liaise with the Head Chef to agree as to how you both wish each dish to be served. • Monitor customer satisfaction • Ensure that information management is meticulously maintained • Work closely with the General Manager (Hospitality) and the Red Shield Head Chef to develop the business strategy People Management: • Mentoring and guiding junior team members, fostering a culture of growth and development. • Ensure staff are trained, engaged, and proactive. • Provide strong strategic and operational leadership to the team. Ensuring the vision, values and culture are fully embedded, with clarity on objectives across the pub. • Responsible for ensuring all team members are meeting regulations, including sanitary and food safety guidelines, and checking customers identification to confirm legal drinking age. • Ensure that all front of house staff follow Health & Safety and hygiene legislation, as well as the Red Shield Standards of Procedures. • Ensure your team stays guest focused and nurture an excellent guest experience. • Ensure that all team members are respecting pub fixtures and fittings, and that the General Manager (Hospitality) is notified of all breakages and equipment failures. • Act as Fire Warden and First Aider Financial & Performance Management: • Comply with all company financial procedures • Ensure firm control of costs in pursuit of profitability, efficiency, and guest satisfaction. • Ensure every effort is made to achieve budgeted sales and operating expenditure budgets. • Undertake accurate weekly and monthly reporting and forecasting. • Supervision of takings and the reconciliation of tills with daily takings. Ensure that all discrepancies are accounted for and reported to the General Manager (Hospitality) within 24 hours. • Checking and balancing of staff and petty cash floats and the ordering of extra floats when needed from the Accounts Department. Hours: 48 hours per week, on a seven day rota to include weekends. Evenings and split shifts as required by the business. Hours of work to suit the needs of the business (exclusive of breaks) and will be planned as far in advance as possible. £35,000 plus discretionary service charge Benefits: • Annual Leave: 33 days increasing to 36 days after 3 years’ continuous service, 38 days after 5 years’ continuous service, and 40 days after 10 years’ continuous service (Bank holidays included). • Matched company pension scheme up to 10% of salary. • Parental Leave: 3 months fully paid (after one year of service). • 50% Discount in Catering Takeaway outlets and 20% in the Manor Restaurant and Stables Cafe, 20% in Retail, 20% at the Five Arrows Hotel. • Beautiful location working within the charity and heritage sector. • Excellent wellbeing support and a focus on staff engagement and leadership development. • Free parking. • All the profits we make goes to the upkeep and preservation of the House & Grounds. Waddesdon Manor was built by Baron Ferdinand de Rothschild between 1874 and 1885 to display his collection of arts and to entertain the fashionable world. Opened to the public in 1959, Waddesdon Manor is managed by the Rothschild Foundation, a family charitable trust, on behalf of the National Trust, who took over ownership in 1957. It’s home to the Rothschild Collections of paintings, sculpture and decorative arts.
📍The Raffles at The OWO YOUR MISSIONS : • Support the Manager, to achieve the stated objectives in sales, cost control, employee retention, health and hygiene standards and to ensure an enjoyable guest experience whilst maintaining profitability. Main responsabilities : • Create a seasonal drink menu. • Prepare mixed drinks by selecting and mixing ingredients according to recipes. • Conduct beverage/cocktail trainings focusing on innovation and improving guests experience. • Responsible for the bar upselling program ensuring the process is completed in a timely manner and according to SOP. • Work towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours • Achieve total guest satisfaction and organizational profitability through effective utilization of all resources. • Prepare Store requisitions and Bar requisitions. • Extensive knowledge of classic and modern mixology, spirits and bar service • Conduct weekly training sessions with all bartenders as well as regular training on wine and cocktails. • Maintain the product quality, by checking beer pipes, cordials, juices etc. • In the absence of Assistant Manager, Bar or Manager, Bar take responsibility of all operational issues. • Any other duties as assigned. Skills, Experience & Educational Requirements • Minimum 2 – 3 years’ experience in a similar role in a luxury hotel or restaurant • International experience preferred • Excellent communication, interpersonal and leadership skills • Committed to and passionate about the food and beverage industry • Willing to work flexible hours . • Have a valid work permit visa