Family service coordinator jobs in United States

Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Description Position Overview: The Nurse (LPN) will be responsible for the coordination and direct oversight of the medical services. The nurse will be responsible for the smoking cessation, diabetes, cancer, high blood pressure, HIV, AIDS, and substance abuse workshops, medication compliance, and one on one session with each client. Four days/28 hours per week Responsibilities: Coordinating the care of clients; Liaising with clients, relatives and fellow professionals in the community treatment team and attending regular meetings to review and monitor clients' care plans; Visiting clients in their home to monitor progress; •Assessing clients' behavior and psychological needs; •Identifying whether and when clients are at risk of harming themselves or others. Assessing and talking to clients about their problems and discussing the best way to plan and deliver their care; Ensuring the correct administration of medication, including injections, and monitoring the results of treatment; Responding to distressed clients in a non-threatening manner and attempting to understand the source of distress; Applying 'de-escalation' techniques to help people manage their emotions and behavior; Preparing and participating in group and/or one-to-one therapy sessions, both individually and with other health professionals; Providing evidence-based individual therapy, such as cognitive behavior therapy for depression and anxiety; Encouraging clients to take part in art, drama or occupational therapy where appropriate; Organizing social events aimed at developing clients social skills; Preparing and maintaining client records; Producing care plans and risk assessments for individual clients; Ensuring that the legal requirements appropriate to a particular setting or group of clients are observed; Working with clients families and helping to educate them and the client about their mental health problems; Promoting a 'recovery' based approach to care. Other duties as assigned by the Program Director or the Senior Director of Community Resources. Qualifications: Bachelors/Associates in nursing or alternate field NYS License as a Registered LPN or Registered Nurse required Experience working in the health field. Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

We are seeking a highly organized and detail-oriented Recruiting Coordinator to join our team. The Recruiting Coordinator will be responsible for assisting with the recruitment process, including sourcing candidates, coordinating interviews, and managing candidate data. The ideal candidate will have strong research skills, experience with applicant tracking systems, and a passion for finding top talent. - Creates and maintains job descriptions for all positions, assist with job postings on various job boards and social media platforms - Review resumes and applications to screen candidates for qualifications - Schedule and coordinate interviews between candidates and hiring managers - Manage candidate data in our applicant tracking system - Manages the talent acquisition process, which including recruitment, job fair booth set up (campus, career fairs, events and in public) - collaborates with departmental managers to understand skills and competencies required for openings. - Produces offer letters for new hires and support with the onboarding process. - The ideal candidate will manage the daily support needs of the team and therefore should demonstrate fantastic attention to detail, organization skills, hold a best-in-class service mindset and be an excellent team player - Oversees employee disciplinary meetings, terminations, and investigations. - Supports Performance Evaluations and Employment Engagement processes - Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. - Answers routine inquiries professionally, accurately, and completely, and refers non-routine inquiries to appropriate HR colleague - Performs daily HR administrative tasks such as employment verifications, checks, unemployment cases, and garnishment requests - Assists with managing any FMLA (Family and Medical Leave), Disability, or PFL cases with insurance brokers and employees - Skills: -Effective oral and written communication both in Chinese and English -Multi-tasker, fast learners, and ability to quickly adapt to changes -Stay in line with current policies, laws, and regulations on local, state, and federal level -Punctuality and Problem Solving Skills - Strong research skills to identify potential candidates - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively Qualifications 2 + years of HR experience Bachelor’s Degree Strong attention to detail Strong organization Proficient with Microsoft office or equivalent software HRIS experience Benefits: Pay: $23-30/hr Language: English (Required) Chinese (Required) Must have an Employment Authorization document, SSN. Benefits: 401(k) plan, Flexible schedule, Paid time off, Parental leave, Employee travel discount, Bonus pay, Health insurance Schedule: Full-time, Flexible Schedule: 8-hour shift

Blue Ridge Home Care Independent Contractor (eligible for tax form 1099)** Salary: $20 per hour, 40-hour work week; $250 per case of patient with at least 30 hours per week of service; additional $100 per case for recruiting a reliable aide. Job Description: Blue Ridge Home Care is seeking a motivated and results-driven individual to join our team as a Marketer. As a Marketer, you will be responsible for promoting agency services and ensuring that our clients receive high-quality care in accordance with their contracted plan of care. Key Responsibilities: 1. Marketing: Develop and implement strategies to promote agency services and increase client referrals. 2. Client Management: Maintain ongoing communication with clients, their legal or family representatives, and agency assigned caregivers to ensure their needs are met. 3. Quality Assurance: Ensure that services are provided in compliance with state regulatory requirements and agency standards. 4. Performance-Based Compensation: Your compensation will be performance-based, with incentives based on the number of cases you bring in and the quality of service provided. 5. Compliance: Adhere to all company policies and procedures, as well as local, state, and federal regulations. Maintain confidentiality of all company records. 6. Background Check and Drug Screening: Successfully complete a Criminal History Records, Background check, drug screening, and agency post-probation orientation as required by New York state code. Reporting Structure: You will report directly to the Agency Director of Operations for all administrative and operational purposes. Benefits: Benefits are not currently offered with this position. We will notify you immediately when we are prepared to begin offering a benefit package. Please consult your employee handbook or the Agency Administrator for other benefit information. Qualifications: - Previous experience in marketing or sales preferred. - Strong communication and interpersonal skills. - Ability to work independently and meet performance targets. - Knowledge of healthcare regulations and industry trends preferred. - Must be able to maintain confidentiality and professionalism at all times. If you are passionate about making a difference in the lives of others and are driven to succeed, we encourage you to apply for this exciting opportunity with Blue Ridge Home Care. *Please note that this job description is subject to change based on the needs of the company.*