Salon / Spa Receptionist
2 days ago
East Bronx, The Bronx
We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers, engage in social media and marketing affairs. Responsibilities Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
Book and confirm appointments via phone and email, Instagram
Process transactions (cash and credit cards) and issue receipts
Offer beverages, snack, and chat with clients who are in the waiting area
Welcome walk-ins, answer questions about services and schedule appointments based on availability
Inform clients about new services and discounts
Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
Update client records with contact and billing details, appointments and services offered
Manage our call center
Maintain a tidy reception area
Order business cards, brochures and stationery as needed
Social media Savy, able to communicate and market through popular social media platforms by promoting services, and products
Cleans and sanitize salon for opening, closing and I’m between clients Skills Social media Savy, able to communicate and market through popular social media platforms
Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
Hands-on experience with office equipment, like printers and POS systems
Familiarity with processing transactions
Excellent communication abilities (verbal, phone and email) with a customer service attitude
Solid organization and record-keeping skills
An ability to remain calm under stressful circumstances
High School diploma Benefits:
Employee discount
Flexible schedule Shift:
8 hour shift Weekly day range:
Every weekend
Monday to Friday
Rotating weekends Education:
Associate (Required) Experience:
Customer Service: 3 years (Required) Work Location: In person
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