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Job Description: Deliver world-class customer service Utilize resources to solve problems, and answer questions as they are presented. Work to build trust and repeat business with every opportunity. Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone. Receive and distribute parcels to mailbox customers. Educate customers on mailbox options and benefits. Operate copiers, printers, scanners, fax machines, laminators, binding equipment, and other machines to complete customer requests. Educate customers on business solutions and print product offerings (e. g. digital printing, wide format, business products, specialty products, and binding and finishing services). Utilize computer software to present customers with multiple shipping options for delivering parcels to their destinations with varying speed and protections. Packaging-- Following standard packaging guidelines; accurately assess materials necessary for packing jobs and perform at customers' request. Execute Opening and Closing checklists including setting up computer systems for start of day Run end of day reports, counting cash drawers, and other duties as assigned. Passport Photos-take passport photos to regulatory standards Ideal candidates will possess the following skills: Excellent communication Skills and professional demeanor Knowledge of: Basic procedures for shipping mail and packages Printing & printing services, copying and document management processes Fundamental accounting, banking, and cash management skills Proficient in MS Office programs such as Word and Excel Email applications: Learn and retain information quickly Cross sell and upsell additional services Address issues and resolve conflicts through professional verbal/written communication Requirements: High school diploma, G. E. D. or equivalent Must be able to lift 50+lbs Must be able to remain standing for extended periods of time Bilingual (Spanish/English preferred) Professional appearance Point of Sale (POS) and computer experience Prior FedEx/UPS experience preferred
We are seeking a highly motivated and target-driven Foreclosure Outreach Specialist to join our team in Hackensack, NJ. As a crucial member of our sales and marketing team, you will be responsible for conducting door-to-door sales outreach to individuals experiencing the foreclosure process. Your primary objective will be to provide them with valuable solutions and assistance tailored to their needs, ultimately helping them navigate through this challenging situation. This position offers a commission-based pay structure, providing you with the opportunity to earn based on your performance. Candidates must be able to commute to Hackensack, NJ, and be available to work evenings and Sundays. Fluency in Spanish is preferred, as it will enable effective communication with a diverse range of individuals. Duties and Responsibilities: Conduct door-to-door sales outreach to individuals facing foreclosure, engaging with empathy and professionalism. Educate prospects on available solutions and services aimed at alleviating their financial burden and preventing foreclosure. Build and maintain positive relationships with potential clients, earning their trust and confidence through transparent and honest communication. Effectively communicate the benefits and features of our services, addressing any concerns or objections raised by prospects. Collaborate with the sales and marketing team to develop strategies for reaching and engaging target demographics effectively. Maintain accurate records of client interactions, follow-ups, and sales activities using CRM software. Stay updated on industry trends, foreclosure laws, and regulations to provide informed assistance to clients. Meet and exceed sales targets and performance metrics set by the company. Qualifications: Proven experience in sales, preferably in a door-to-door or direct sales capacity. Excellent communication and interpersonal skills, with the ability to build rapport quickly. Strong negotiation and persuasion abilities, coupled with a customer-centric approach. Self-motivated and results-oriented, with a drive to succeed in a competitive sales environment. Ability to work independently and as part of a team, with a high level of accountability and professionalism. Flexibility to work evenings and Sundays as required by the job. Fluency in Spanish is highly desirable. Familiarity with foreclosure processes and financial services is a plus. Training will be provided with our senior sales and marketing experts. Join our dynamic team and make a meaningful impact by helping individuals navigate through challenging financial circumstances. Apply now to be part of our mission to provide valuable assistance and support to those facing foreclosure in the Hackensack area. Job Types: Part-time, Contract Pay: $60,000.00, expected minimum for candidates, but higher performers can be expected to make $150,000.00+ Expected hours: 15 – 40 per week Compensation package: 1099 contract Commission pay
Full job description The Customer Success Manager (CSM) reports to the Sr. Manager of Customer Success. This role will leverage industry expertise and in-depth solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions. You will drive collaboration across teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust. This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience. PRIMARY RESPONSIBILITIES Orchestrate multiple activities simultaneously to accomplish a goal. Get the most out of limited resources. Apply knowledge of internal structures, processes, and culture to resourcing efforts. Understand our customer’s business and collaborates on and supports solutions which meet customer expectations Utilize CRM tools to track customer activities effectively and accurately Assist with the delivery of customer business review meetings Understand and communicate overall customer health, including the identification and escalation of at-risk accounts Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions Support the establishment of clear responsibilities and processes for monitoring work and measuring results Build, own, and drive the customer engagement plan through execution and engagement for the customer Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally REQUIRED SKILLS/KNOWLEDGE/ABILITIES 2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience Ability to facilitate business relationships and effectively support assigned accounts Ability to work with a wide variety of customers and personalities Outstanding documentation and follow-up capabilities Ability to understand and manage customer expectations Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments Ability to take ownership of assigned opportunities and issues Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner Strong written and verbal communication skills Persuasive, encouraging, motivating, and professional personality Physically able to participate in training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint Physically able to participate virtually or in-person training sessions, presentations, and meetings Ability to work extended hours as needed (may be required at times) Ability to travel as needed to customer and company locations PREFERRED SKILLS/KNOWLEDGE/ABILITIES Understanding of multi-family industry at both corporate and property level Understanding of SaaS industry and technology (2+ years’ experience with SaaS) Understanding of products and services is preferred (1-2 years’ experience with products) Knowledge of Customer Success practices Experience with Customer Relationship Management (CRM) software such as, Salesforce Aptitude to learn software programs #LI-EC1 #LI-Remote Skills Required Cross Collaboration Accountability Customer Service Preferred Organization Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Job description NOTE: one day a week, work from home after 6 month training JOIN AN EXCITING TEAM THAT IS GROWING NATIONALLY THIS ROLE IS OPEN DUE TO GROWTH AND PROMOTIONS We are seeking a Sales Support Representative to join our team. The ideal candidate will provide vital support to our sales team, ensuring smooth operations and excellent customer service. Duties: - Assist the sales team in managing accounts and maintaining customer relationships. - Support sales representatives in negotiating contracts and closing deals. - Collaborate with the marketing department to develop sales strategies and target markets. - Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly. - Utilize Salesforce or similar CRM tools to track sales activities and update customer information. - Coordinate with outside sales representatives to ensure efficient communication and workflow. Skills: - Experience in account management and technology sales is preferred. - Proficiency in sales techniques, market analysis, and negotiation strategies. - Fluency in Spanish is a plus for engaging with a diverse customer base. - Strong customer service skills with a focus on building rapport and trust. - Familiarity with Salesforce or other CRM software for tracking sales activities. - Ability to work collaboratively with an outside sales team to achieve common goals. Job Type: Full-time Pay: $44,525.18 - $50,621.72 per year Benefits: 401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Work from home Schedule: Monday to Friday Travel requirement: No travel Work Location: In person
Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Midtown convenience. Classic hospitality. Complete comfort. A celebrated past. It all comes together at the Park Central New York Hotel – located squarely amidst New York’s most popular sights and hotels in Midtown Manhattan. Our mix of exciting amenities pay homage to our glamorous past, while presenting a modern spin on the hotel’s electrifying environment. Guests will delight in escaping the hectic city life to bask in the stylish Park Central New York. Overview: The Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Responsibilities: Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction. Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOP's. Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards. Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position. Assist in maintaining and controlling all housekeeping equipment. Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.). Ensure that large guestroom turns are managed efficiently. Ensure consistency with departmental opening and closing procedures. Carry a pager at all times. Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOP's. Develop employee morale and ensure training of Housekeeping personnel. Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis. Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival. Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards. Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis. Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis. Ensure guest privacy and security through correctly following Highgate Hotel procedures. Monitor work orders and submit to Engineering according to hotel procedures. Follow up on work orders to ensure completion. Conduct pre-shift meetings for room attendants and housemen. Respond to emergency situations using information contained in MSD sheets. Keep MSD sheets current and easily available. Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies. Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Assist in preparing employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting. Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments. Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms. Ensure sign off of all Service Standards by Position competencies for Housekeeping staff. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department. Manage and organize large turn days (including group check-ins or check-outs). Monitor out-of-order, out-of-service, discrepant and show rooms. Must maintain constant communication with Guest Services. Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc. Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Highgate Hotel standards. Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards. Maintain key control system for house keys. Ensure participation within department for monthly Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to the Guest Service and audit Scores. Monitor all V.I.P.'s, special guests and requests. Review Housekeeping log book and Guest Request log on a daily basis. Assist in maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Use the telephone and computer system for reporting and verifying room status. Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned. Properly store, secure and issue supplies as needed to meet business demands. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Ensure overall guest satisfaction. Qualifications: At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree; or a 2-year college degree and 1 or more years of related experience. Supervisory experience required. Must be proficient in Windows, Company approved spreadsheets and word processing. Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, including wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.