Retrieve, confirm, update, or cancel customer purchase orders via various customer portals. Acknowledge orders to customers through email, SPS commerce, or the customer portal. Accurately process customer orders and change orders in Netsuite ERP system. Respond promptly to customer emails and pho...
Develop in-depth knowledge of products and services to answer customer product questions and provide customer product recommendations. Demonstrate effective customer service skills including but not limited to active listening, problem solving, decision making, ability to handle difficult situati...
Design and execute a commercial roadmap for each customer to deliver and grow net revenue retention (NRR), working directly with leadership internally and the Customer to scope and deliver expansion opportunities. Work consultatively with customers to deeply understand their business objectives a...
You will work closely with our Sales, Customer Success, and Customer Care teams, along with our payment processors, to ensure a smooth and efficient onboarding experience for all new customers. Communicate cross-functionally with Sales, Customer Success, Customer Care, as well as the prospective ...
Pour êtreadmissible à ce poste, vous devez résider dans les provinces suivantes :Ontario ou Québec (sauf Montréal et Sherbrooke).Associé du Service à laClientèle.Une journéetypique comprendrait :.Gérer les appels entrants, poser les bonnes questions, suivre le courrier et les colis, fournir des r...
Customer Service Part Time Computer Work from Home Job. So, how do we go about helping find these answers? Well we have an array of tools we use to pinpoint the needs of our customers. You could become an integral member helping businesses understand their market and ultimately locating their nex...
Works multiple priority activities concurrently that require extensive coordination with multiple customers, time zones, and follow-through. The successful candidate must interact effectively with internal and external customers. Reports to senior customer service representatives. Initiative, str...
Visit active sites on a rotating daily basis to provide support to Customer Service Staff;. Monitor all outstanding correspondence lists and review with respective on-site Customer Service Representatives;. Arrange & attend Customer Service meetings and any other associated meetings required;. .....
Meet sales revenue goals while executing direct customer service and customer acquisition campaigns Manage the existing customer base, create new sales leads, and maximize both audiences for cross-selling and up-selling opportunities Tailor customer service recommendations and sales presentations...
Translate business & product strategies into clear, tailored value proposition for specific customers or customer segments. Manage Domestic and International sales, customer support, and product support efforts as directed by the Business & Operations Manager. Develop and maintain customer contac...
Contribute to the design of the support model for applicants/customers. Monitor call metrics, including call volume, resolution times, and customer satisfaction rates. Act as second-tier support for complex or escalated customer inquiries regarding applications, claims and paymentsEnsure all team...
The Customer Solutions Specialist is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership ...
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