Technical Client Specialist
4 days ago
Lisbon
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey to advancing the technological world through innovation and creativity. Your Role & Responsibilities Provide a support function for the Client ensuring timely and effective resolution of software/hardware issues with output devices, software solutions and assisting in identifying infrastructure issues. Support on-going recommendations for improvement and configuration, also forming part of the role in support of the Service and may include activity in support of pre-sales throughout the contract life. The Technical Services Team acts as enablers, in achieving a measurable service as per the individual account contract commitments. The position reports to the Technical Services Manager. • Provide technical architectural support for design and technical delivery services for contract life, from proof of concept to live deployment for all software or hardware solution components., • Act as a single point of contact to the customer, partner(s), subcontractor(s) and other stakeholders in relation to technology-based components., • Depending on the scale of requirements within an account, this role may provide support activity across multiple accounts as required., • Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service., • Ensure flexibility in support role to align to changes relating to the client’s IT support services., • Ensure minimum suitable accreditation levels are maintained in line with the contract and Xerox standards., • Ensure availability for overtime, holidays etc. as per Account contract requirements., • Position may involve some travel to various client sites., • Ensure 100% compliance to Escalation policy and support Security and Risk compliance in line with the contractual obligations., • Manage assigned Technology based escalations within assigned account(s)., • Ensure all Escalations are managed in a timely manner, • Support change management escalations ADHOC • Provide accurate, timely, and professional reports to management for historical analysis, status, and forecasting purposes, • Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested Qualifications & Experience • Preferred Bachelor's Degree (Computer Science, MIS (Management Information Systems), Engineering or related), • Minimum1 to 2 years of experienced at providing IT support., • Preferred Understanding of ITIL, Lean Six Sigma, Agile methodologies, • Preferred IT certifications on Microsoft and Cisco technologies., • Language: English (Verbal and Written) Other languages is a plus, • MS Office (i.e., Word, Excel, Outlook, PowerPoint, Visio & MS Project, and PowerPoint) Why Us · Permanent contract · Competitive salary · Private health and life insurance from day one in the company · Working hours: Monday to Friday, · Work model: Hybrid · Meal allowance on card/voucher · Career progression opportunities Equality & Opportunity for All Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Candidate privacy notice: ___
Uta H.Active 3 years ago