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• TP

  

  Presales Specialist German - Virtual Account Manager

  2 days ago

  Lisbon

  Presales Specialist – Virtual Account Manager If you're passionate about building relationships, unlocking new business opportunities, and making an impact, join our Presales Specialist team! What's in it for you? • Attractive compensation package with performance-based bonuses that reward your results;, • The opportunity to make a direct and measurable impact on business growth. What you'll own: • Engagement with C-level executives and key decision-makers in your market;, • Identification and qualification of ICP-aligned companies;, • Full ownership of outbound prospecting and pipeline generation;, • Building and managing a strong pipeline using LinkedIn Sales Navigator, ZoomInfo, and CRM tools;, • Qualifying opportunities by uncovering needs and positioning value;, • Nurturing prospects with targeted, value-driven outreach;, • Tracking key KPIs (response rates, conversions, meetings booked);, • Consistent multi-channel follow-up to drive engagement and conversion. What you need to know: • Location: Lisbon (Hybrid), • Schedule: 9:00-18:00, Monday to Friday, • Language: English and German Skills needed: • Bachelor’s degree in Business Administration, Marketing, or another business related field;, • Fluency in German - mandatory;, • Fluency in English - mandatory;, • 1-2 years of experience in Sales, Business Development, or a similar client-facing role, with a focus on prospecting and lead generation;, • Strong personal drive and ambition to succeed in a competitive environment;, • Experience with cold calling, emailing, and LinkedIn outreach to engage decision-, • Experience with CRM tools (e.g., Salesforce, HubSpot) and sales prospecting platforms (e.g., Sales Navigator, ZoomInfo);, • Knowledge of tracking and analyzing key outreach metrics to refine strategies and improve performance;, • Desirable: Knowledge of BPO (Business Process Outsourcing) Industry.

• Konecta

  

  Italian Technical Support Specialist

  11 hours ago

  Lisbon

  Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society. Supported by a team of highly skilled professionals, Konecta works closely with its clients to address their business challenges, consistently achieving and exceeding their objectives. Key Responsibilities: • The Technical Support Specialist would provide technical assistance and support to the customers of our client, walk clients through solutions, and also document issues and solutions provided in the company's database., • The Technical Support Specialist will also collaborate with other support team members to provide exceptional customer service. Requirements: • Technical Support and Troubleshooting skills, • Analytical Skills, • Availability to work On-site, • Excellent written and verbal communication skills, • Ability to work effectively in a team environment, • Experience with CRM tools and customer support software is a plus, • Fluent in Italian (mandatory), • Fluent in English (mandatory) What we offer: • The opportunity to join a stable and well-established project, • Employment contract, • Health Insurance after 1 year, • Friendly and supportive working environment, • Ongoing training and professional development, • Competitive base salary, meal allowance and performance bonus. #KonectaPortugal

• Konecta

  

  Quality Analyst (Dutch)

  4 days ago

  Lisbon

  Konecta is a multinational company specializing in Business Process Outsourcing (BPO), delivering end-to-end solutions that include front-office and back-office operations, as well as the management and monitoring of external agent activities. Driven by a commitment to quality, excellence, and innovation, Konecta is dedicated to creating value for its clients while making a positive contribution to society. Are you fluent in Dutch and passionate about quality? We are looking for a QA Specialist to join our international team and help ensure the highest standards of quality and customer experience. Responsibilities • Monitor and evaluate interactions according to established quality standards., • Conduct quality assessments and provide constructive feedback., • Identify recurring issues, trends, and opportunities for improvement., • Prepare quality reports and performance analysis., • Work closely with operational teams to improve processes and customer experience., • Support coaching and calibration sessions., • Ensure compliance with internal procedures and quality guidelines., • Contribute to continuous improvement initiatives. Requirements • Fluent in Dutch (C1/C2 level)., • Good command of English, both written and spoken., • Previous experience in Quality Assurance, Customer Service, Contact Center, or a similar environment is a plus., • Strong analytical and communication skills., • Excellent attention to detail., • Ability to provide clear and constructive feedback., • Good organizational and time-management skills., • Comfortable working in an international and multicultural environment. What We Offer • International and multicultural work environment., • Career development opportunities., • Training and continuous learning., • Collaborative and supportive team., • Competitive salary and benefits package., • Opportunity to work on an international project with a global organization. 📩 Ready for your next career move? Apply now!

• Cross Border Talents

  

  Italian Customer Service | Flight + Accommodation Included | Lisbon

  11 hours ago

  Lisbon

  Are you fluent in Italian and looking for a new professional opportunity in Portugal? We are currently recruiting Italian-speaking professionals for Customer Support and Content Moderation roles with leading international companies based in Portugal. Whether you're already living in Portugal or considering a relocation, these opportunities offer a dynamic international environment, professional development, and long-term career prospects. Why Consider These Opportunities? 🌍 Work with globally recognized brands 📚 Comprehensive paid training provided 📈 Career development and internal growth opportunities 🤝 International and multicultural work environment 💰 Competitive salary package and relocation support 💼 Full-time employment contracts Compensation & Benefits We offer a competitive package designed to support your move and reward your language skills: 💰 Salary: €1,262 gross per month (paid x12 months) ✈️ Full flight ticket reimbursement 🏠 Private room in a shared apartment provided 📚 Fully paid training 📈 Clear career progression opportunities into Quality Analyst, Team Leader, Trainer, and other specialist roles Relocation Assistance Available For eligible candidates relocating from another EU country, relocation support includes: ✈️ Flight ticket reimbursement 🏠 Accommodation provided (private room in a shared apartment) 🤝 Full support throughout the relocation and onboarding process Typical Responsibilities Customer Support Projects: Assisting customers via phone, email, and chat Resolving customer inquiries and providing professional support Managing customer accounts and updating information Delivering a positive customer experience Content Moderation Projects: Reviewing online content according to platform guidelines Ensuring compliance with community standards and policies Identifying and escalating policy violations when required Maintaining high levels of accuracy and quality Working Environment Schedules vary depending on the project and may include: Monday to Friday schedules Rotational schedules including weekends Different shift patterns depending on operational needs Training is delivered on a full-time basis to ensure a successful onboarding experience. What We're Looking For ✔ Italian language skills at C1 level or higher ✔ Good command of English ✔ Strong communication and interpersonal skills ✔ Customer-focused mindset ✔ Comfortable using digital tools and online platforms ✔ Previous experience is an advantage but not mandatory ✔ Willingness to relocate to Portugal if currently living abroad Interested? If you're looking for an international opportunity in Portugal and would like to learn more about the available projects, apply with your updated CV and we'll be happy to discuss which role could be the best fit for you. We look forward to hearing from you!

• Konecta

  

  Supervisor(a) de Contact Center

  2 days ago

  Lisbon

  A Konecta é uma multinacional especializada na externalização de processos de negócio (BPO), reconhecida pela excelência, inovação e compromisso com o desenvolvimento das suas pessoas. Acredita que uma equipa motivada faz a diferença? Tem experiência em liderança e paixão por desenvolver talentos, superar objetivos e proporcionar uma experiência de excelência ao cliente? Estamos à procura de um(a) Supervisor(a) de Contact Center para liderar uma equipa dedicada ao apoio ao cliente de uma das mais reconhecidas marcas de retalho especializado em tecnologia, cultura, entretenimento e inovação. Responsabilidades • Liderar, motivar e acompanhar a equipa de Customer Support Agents, promovendo um ambiente de elevado desempenho;, • Monitorizar os indicadores operacionais (KPIs), assegurando o cumprimento dos objetivos de qualidade, produtividade e satisfação do cliente;, • Realizar acompanhamento individual, sessões de feedback e coaching, identificando oportunidades de melhoria e desenvolvimento;, • Garantir o cumprimento dos procedimentos internos e dos padrões de qualidade definidos pelo cliente;, • Gerir e apoiar a equipa na resolução de situações complexas, reclamações e escalamentos;, • Elaborar relatórios de desempenho e analisar resultados, propondo planos de ação sempre que necessário;, • Colaborar com as diferentes áreas da operação para garantir a melhoria contínua dos processos e da experiência do cliente;, • Assegurar uma comunicação eficaz entre a equipa operacional e a gestão. Perfil • Experiência comprovada como Supervisor(a), Team Leader ou função de coordenação em Contact Center;, • Experiência em gestão de equipas e desenvolvimento de pessoas;, • Domínio da língua inglesa (nível avançado);, • Forte capacidade de liderança, organização e tomada de decisão;, • Excelente capacidade de comunicação e relacionamento interpessoal;, • Orientação para resultados, qualidade e melhoria contínua;, • Capacidade analítica e experiência na gestão de indicadores operacionais;, • Espírito de equipa, proatividade e sentido de responsabilidade. Oferecemos • Horário rotativo entre as 10h00 e as 20h00, de 4ª a domingo, com 2 folgas por semana;, • Venciomento Base + Cartão Refeição + Prémio de Desempenho;, • Seguro de Saúde após 1 ano de antiguidade;, • Plano de formação contínua e oportunidades reais de progressão na carreira;, • Integração numa empresa multinacional sólida, com um ambiente de trabalho colaborativo, inovador e focado no desenvolvimento das suas pessoas. Se procura um novo desafio na liderança de equipas e pretende integrar uma organização que valoriza o talento, o desenvolvimento e a excelência no atendimento ao cliente, envie-nos a sua candidatura. #KonectaPortugal

• Workster

  

  Customer Service Specialist (Banking)

  3 days ago

  Lisbon

  Workster is partnering with a leading customer experience provider to hire Customer Support Specialists for an international banking services project in Lisbon, Portugal. If you enjoy helping customers, solving problems, and working in a fast-paced financial environment, this role offers a strong opportunity to build your career in the banking and customer service sector. ✨ Your Responsibilities As a Customer Support Specialist, you will: 🔹 Assist customers with banking-related inquiries, account matters, and service requests 🔹 Deliver professional, customer-focused support via phone, email, and chat 🔹 Process banking operations while following strict compliance and security procedures 🔹 Ensure a high level of customer satisfaction and trust 🔹 Resolve customer issues efficiently and accurately 🔹 Work collaboratively with internal teams to improve the overall customer experience 👤 Your Profile We are looking for candidates who have: ✅ Completed secondary education, university studies, or a Bachelor’s degree ✅ Experience & Skills: • Previous experience in customer service or contact centers (banking experience preferred), • Strong knowledge of banking products and procedures, • Excellent written and verbal communication skills, • Strong problem-solving and analytical abilities, • Customer-focused and results-driven mindset, • Comfortable using computer systems and digital tools, • Ability to work well under pressure, • Team player with strong interpersonal skills 🎁 What’s in It for You? 💼 Full-time permanent opportunity ⏰ 40-hour work week with rotating shifts (typically between 08:00 – 00:00) 🍽️ Meal allowance 🩺 Private health & dental insurance after contract signing 💰 Performance bonus Up to approximately €100/month 📈 Career growth opportunities in: • Banking services, • Customer support, • International contact center environments 🌟 Why Join? ✔️ Gain valuable experience in the banking sector ✔️ Work in an international and multicultural environment ✔️ Receive professional training and career development ✔️ Build long-term career opportunities in financial services

• Royal Caribbean Group

  

  Guest Services Manager - POR

  11 hours ago

  Lisbon

  Guest Services Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Qualifications: 1. Hotel Director/Hotel General Manager background in a cruise ship (shipboard), 2. 2-3yrs of hotelier experience, 3. Additional languages is an advantage (Spanish, Italian, Portuguese, French, German) Duties and Responsibilities: 1. Takes the lead in owning and delivering an exceptional guest experience while embracing an ambassador’s role in tutoring other divisions on the key drivers of these standards. Encouraged to maintain and further develop strong rapport with division heads from both Hotel and Marine departments., 2. Responsible for leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service, taking ownership for efficiently reacting to guest requests. Maintain a detailed knowledge of all key performance indicators, guest ratings and comments to establish a culture throughout the Guest Services team for complete ownership of the guest experience., 3. Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues to optimize positive guest comments and ratings of the overall Guest Services operation., 4. Effectively manages all group business onboard ensuring the Group Coordinator has all the necessary skills, training, tools, information and support to enable consistent delivery of services and products., 5. Assigns duties and responsibilities to team members. Observes and evaluates team members through open and honest feedback to ensure high quality standards are met., 6. Comprehensive knowledge of Customs and Immigration policies and procedures. The Guest Services Manager is the driving force to ensure maximum compliance with all internal requirements and external authorities as it relates to guest immigration and clearance

• Adecco Permanent Recruitment

  

  Channel Account Manager

  4 days ago

  Lisbon

  Estamos a recrutar um Channel Account Manager para integrar uma empresa do setor da energia, responsável pelo desenvolvimento e gestão da rede de parceiros comerciais no mercado B2B. Responsabilidades: • Recrutar e desenvolver parceiros comerciais;, • Acompanhar performance, vendas e rentabilidade da rede;, • Formar e apoiar parceiros na atividade comercial;, • Gerir pipeline e reporting em CRM;, • Garantir a qualidade e conformidade dos processos;, • Desenvolver relações de proximidade com parceiros e stakeholders internos. Perfil: • Experiência mínima de 3 anos em gestão de canal ou vendas indiretas;, • Experiência nos setores da energia, telecomunicações, seguros ou serviços financeiros;, • Forte capacidade comercial e de negociação;, • Orientação para resultados e desenvolvimento de negócio;, • Bons conhecimentos de Excel e Office 365;, • Carta de condução e disponibilidade para deslocações nacionais. Oferta: • Integração numa empresa sólida e em crescimento no setor energético;, • Projeto com autonomia e impacto direto no negócio;, • Pacote salarial competitivo, com componente variável;, • Viatura, computador portátil e telemóvel;, • Formação contínua e oportunidades de crescimento. Se tem experiência na gestão de parceiros e procura um novo desafio comercial, envie-nos a sua candidatura.