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Suggested jobs from other companies

• Lyca Mobile Group

  

  Complaints & Portings Manager

  3 days ago

  Lisbon

  Position: Complaints & Portings Manager Company: Lyca Mobile Portugal Location: Saldanha, Lisbon (On-site / Full-time) Lyca Mobile, a leading multinational telecommunications company, is expanding in Portugal and looking for a Complaints & Portings Manager to join our team in Lisbon. What we’re looking for: • Degree in Business Administration, Communication, or Customer Service, • 1+ years of experience in customer service, conflict resolution, or complaint handling, • Fluency in Portuguese & English (spoken and written), • Strong communication skills, proactive and results-driven mindset, and a team-player attitude Key Responsibilities: • Manage and validate customer port-in requests and documents, • Handle complaints and enquiries with professionalism and accuracy, • Ensure timely and high-quality responses to customer queries and formal complaints, • Prioritize and resolve complaints efficiently, documenting all cases and outcomes, • Coordinate with partners and legal advisors where necessary, • Provide regular reports on complaint trends, resolutions, and customer satisfaction What we offer: • Salary: €10.20/ Day + €5.25/day food allowance, • Full-time schedule: Monday–Friday, 9:30–18:30, • 6-month fixed-term contract (with possibility of renewal), • Great opportunity for personal and professional growth, • Be part of a dynamic international team

• Foundever

  

  Hebrew Customer Advisor for a Video Game Brand - Lisbon, Portugal

  5 days ago

  Lisbon

  Come and work with us. Do you want to be part of a team whose motto is Play Has No Limits? Are you Hebrew native or fluent with strong communication skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Your future project: join our Hebrew Customer Support team. Our client is a world market leader gaming brand of home video game consoles and production company. As a customer service specialist in this project, your daily responsibilities will include: • Respond efficiently and effectively to all customers’ enquiries within given timescales, • Develop and maintain a full technical knowledge of the client’s products and services, • Deal with all correspondence as requested/required, • Accurately log all calls and in line with procedures, • Responsibly maintain and update all job-related administrative forms, • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff To succeed in the role, you will need to have: • Native or Proficient level of Hebrew (C2), • Intermediate level of English (B1), • Previous experience in Customer Service preferred, • Impeccable communication skills, • A calm, cool and level-headed attitude in every situation, • Excellent self-organizing skills, • A proactive approach and willingness to work on own initiative, • Ability to work under pressure, in order to achieve deadlines and KPI’s, • Ability to adapt to a continuously changing environment and procedures, • Knowledge of Microsoft Office Pack (Word, Excel), • Must hold EU citizenship or valid work permit, • Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site) Benefits. • Relocation package, • Competitive wages, • Paid professional training, • Employee discounts, • Private healthcare & dental insurance (after six months of employment), • Growth opportunities through various development programs, • Fun and engaging company-wide initiatives, including our EverBetter wellness program, • Job stability, • Life-long skills and experience, • Excellent work culture Go further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!

• Enovis

  

  Customer Service Representative ENG/FR

  1 day ago

  Lisbon

  Customer Service– (Permanent, Full Time) English + French Location: Global Business Technology Hub – Lisbon, Portugal Enovis™ is a medical technology company focused on developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, extraordinary talent, and innovation, we ‘create better together’ by partnering with healthcare professionals. Our extensive range of products, services, and integrated technologies fuel active lifestyles. #CreatingBetterTogether Are you passionate about patient care and helping people live active lives? Are you curious about what it means to create the next generation of medical technology and be part of a growing global company committed to Creating Better Together™? As a key member of the Customer Service Team, you will play an integral part in supporting the various business units of our European direct markets. Position Summary We’re looking for a passionate and energetic Customer Service to join our team! In this role, you’ll be the key point of contact for our customers—managing accounts, processing orders, and resolving inquiries and concerns with professionalism and care. You’ll bring a strong understanding of our products and services, coupled with excellent communication skills and a solutions-oriented mindset. Your ability to stay organized, proactive, and focused on customer satisfaction will make you an invaluable part of our team. You will also provide technical guidance and operational support to your local CS team. Essential Functions • Receive and process incoming customer orders accurately, • Communicate order and fulfillment issues to field Sales, • Ensure record accuracy by maintaining data integrity during the order entry process, • Manage orders from entry through delivery, resolving billing issues promptly, • Collaborate cross-functionally with Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information, • Identify and suggest process improvements and contribute to knowledge base updates, • Support fellow Customer Service team members as needed, • Follow up on internal holds related to customer credits, • Apply proper complaint handling procedures and understand stakeholder roles, • Provide daily phone support and maintain voice communication activity What We Need Education, Experience and Eligibility: • Minimum 2+ years of experience in a customer service role, • Proven track record driving process improvement initiatives, • Must be legally eligible to work in EU and able to travel internationally, • Fully bi-lingual/fluency in English & French - native or C2 minimum, • Excellent verbal and written communication skills., • Strong interpersonal skills with aptitude in building relationships with professionals of all levels., • Experience working with ERP systems: Oracle, Salesforce preferable., • Strong command of MS Office Suite incl SharePoint, MS 365 and Teams., • Accurate and timely execution with a solution-based approach., • Multi-task, embrace change and innovate in a fast-paced environment., • Analyze data to identify trends and root cause issues., • Adapt in a dynamic work environment and make independent decisions., • Versatility, attention to detail, organisational skills, and team-work spirit., • Represent the company professionally, ethically, and morally demonstrating cultural awareness, always., • Work closely with regional and global teams to optimise processes and improve system What We Offer • You’ll be part of a global team of more than 7,000 dedicated employees who are empowered to create better together every day on a worldwide scale., • You’ll make an impact in the lives of Healthcare Providers (HCPs), their patients, and the communities where we work., • You’ll enjoy a comprehensive and competitive benefits package., • Access professional development opportunities and career growth within a global corporate structure., • Enjoy stability and resources provided by a well-established, fast growing multinational company., • Work in a desirable, well-established neighbourhood with modern office facilities, nearby amenities, and excellent access to public transport., • You’ll work hard and have fun doing it!, • You will be recognized for your engagement., • Hybrid office/ remote home office regime. If you are a motivated professional with experience in medical tech, sales / data operations, or customer services, we encourage you to apply and become part of our fast growing, dynamic team!

• Hyatt Regency Lisboa

  

  Doorman

  1 day ago

  Lisbon

  Mission: Ensure the reception of guests according to the standards of quality and consistency of service. Welcome guests making them feel at home and special. Job Description: • Greet and welcome guests and visitors to the hotel;, • Direct guests to their rooms; -Open cars/taxis doors arriving at the hotel and give help to people in need, especially old, disabled, children, and people carrying heavy loads • Transporting luggage to and from the rooms and/or designated bell area;, • Provide information about the hotel as well as information regarding available services;, • Communicate parking procedures to guests/visitors;, • Support reception whenever necessary. Requirements: • Previous experience in customer service;, • Ability to work in a team;, • Strong communication skills;, • Strong sense of customer orientation;, • Good appearance;, • Driving license. Education/Professional Experience: • Academic degree/professional training in the Hospitality area (or similar);, • Previous experience as welcome team member (preferably). Language skills: • Good communication skills in Portuguese and English (mandatory). Would you like to be part of the Hyatt Regency Lisbon team? Apply Now !

• E-Frontiers

  

  Manager, Technical Account Management - Lisbon, Portugal

  2 days ago

  Lisbon

  E-Frontiers is looking for a TAM Team Lead for a global tech company. This is a unique opportunity to lead a high-performing team, act as a senior technical advisor, and make a real impact in a fast-paced, international environment. About E-Frontiers: At E-Frontiers, we help tech companies hire top talent and support professionals in finding opportunities that accelerate their careers. We work with product companies and scale-ups across Europe, offering transparent, candidate-focused recruitment processes. What You'll Do: * Lead, mentor, and grow a diverse team of Technical Account Managers (TAMs). * Act as a trusted technical advisor for key client accounts. * Guide clients through onboarding, implementation, and optimization. * Troubleshoot complex issues and ensure clients maximize value. * Collaborate with Product and Engineering teams to improve outcomes. * Set team goals, track KPIs, and drive process improvements. What You Bring: * 2+ years of people leadership experience. * Client-facing experience in SaaS or digital marketing. * Strong project management skills managing multiple accounts. * Knowledge of web technologies (JavaScript, HTML, CSS) and mobile platforms (iOS, Android). * Excellent communication skills across technical and non-technical audiences. * Customer-first mindset and problem-solving skills. * Fluent in English. Nice-to-Haves: * Experience managing European accounts. * Experience building teams from scratch. * Experience in a SaaS organization. Why You'll Love It: * Salary: €70,000 - €80,000 + 10% bonus * Hybrid/flexible work options * Wellbeing programs, vacation, and work-life balance support * Career growth in a global, innovative company Location: Lisbon, Portugal (hybrid) Travel: Up to 40% Ready to take the next step? Apply now with E-Frontiers!

• Details - Hospitality, Sports, Leisure

  

  Reservations Manager - Tróia

  2 days ago

  Lisbon

  Details – Hospitality, Sports, Leisure is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal. It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers. The Reservations Manager will be responsible for overseeing the hotel cluster reservations department—a vital position ensuring efficient booking processes, maximizing room occupancy, and developing strategies to optimize revenue while working closely with other departments to ensure a cohesive guest experience. Key Responsibilities: • CManagement of the entire daily operation, ensuring the efficient functioning of the Reservations Department;, • Ensure direction and leadership to the Team to achieve department/company goals;, • Ensure that the department procedures and service are followed according to the established standards;, • Maximize revenue from direct bookings (email, phone and website);, • Responsible for all online, static and direct booking processes;, • Analysis and forecasting of potential issues inherent to the Reservations Department;, • Complaint management (handling with Hotel Management);, • Monitoring and reporting market demand trends;, • Maximization of booking conversions, up-selling & Cross-selling opportunities. Key Qualifications: • Higher education in Hotel Management, Tourism, Marketing, or a related field;, • Minimum of 5 years of experience in hotel sales, preferably in a similar role;, • Excellent communication skills, interpersonal abilities, and stress management;, • Leadership and detail-oriented with strong organizational skills, • Fluent in English (mandatory); additional languages are a plus;, • Experience with systems such as Opera, D-Edge/Siteminder, partner’s extranets and other relevant platforms (preferred). Location: • In-person in Tróia

• Details - Hospitality, Sports, Leisure

  

  Reservations Agent - Tróia

  2 days ago

  Lisbon

  Details – Hospitality, Sports, Leisure is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal. It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers. The Reservations Agent will be responsible for managing guest reservations and providing accurate hotel information. Key Responsibilities: • Create and confirm reservations for customers based on their specific requirements;, • Process payments, modifications and cancellations requests, according the respective established conditions;, • Upselling/crosselling – Promote additional services;, • Handle daily correspondence and respond to all the inquiries in a timely manner;, • Collaborate to maximize hotels revenue under the guidance of the Reservations Manager and comply with the set standards and goals of the Reservations Department;, • Assist customers by sorting out any kind of issues that may arise with their reservations. Key Qualifications: • Higher education in Hotel Management, Tourism, Marketing, or a related field;, • Minimum of 2 years of experience in hotel sales, preferably in a similar role;, • Excellent communication skills, interpersonal abilities, and stress management;, • Fluent in English (mandatory); additional languages are a plus;, • Experience with systems such as Opera, D-Edge/Siteminder, partner’s extranets and other relevant platforms (preferred). Location: • In-person in Tróia

• Hunters

  

  Senior Technical Account Manager

  1 day ago

  Lisbon

  Hunters Next-Gen SIEM helps small security teams be more effective and efficient by automating the entire threat detection, investigation, and response process. Hunters deploys in days and eliminates repetitive work with out-of-the-box integrations and detection rules. High priority alerts are surfaced based on risk and confidence scoring, and similar alerts are clustered together, reducing alert triage by 80%. Customers can build an open, scalable data lake at a predictable cost, and bring their own data lake or leverage Hunters’. Team Axon provides rapid response to emerging threats, incident investigation, proactive threat hunting, and security posture and hygiene reporting. Hunters was recognized as a Leader in the 2024 GigaOm Radar for SIEM and received an Honorable Mention in the 2024 Gartner Magic Quadrant for SIEM. Learn how companies like ___, Synthesia, TheRealReal, and Cimpress are leveraging Hunters to empower their security teams at ___. We are looking for a Senior Technical Account Manager ( TAM) to join our high-performing Customer Success team. As a senior TAM, you’ll serve as a trusted advisor to enterprise customers, providing strategic technical guidance, owning deployments, and supporting threat detection, SOAR implementation, and product optimization. You’ll work cross-functionally with Sales, Product, and Engineering to ensure long-term customer success and platform adoption. Key Responsibilities: • Own the technical post-sales relationship with strategic enterprise accounts., • Lead platform deployments, configurations, and integration with customer environments., • Conduct compromise assessments, threat research, and environment tuning., • Develop and automate SOAR workflows for threat response., • Present QBRs and provide KPI-driven recommendations., • Partner with internal teams to shape product direction based on customer feedback., • Provide mentorship to junior TAMs and act as technical escalation point., • Deliver training sessions, webinars, and workshops to build customer capability. Requirements: • 5+ years in cybersecurity, technical account management, or professional services., • Deep knowledge of endpoint, network, and cloud security (SIEM, SOAR, IDP, etc.)., • Strong experience Python, Bash, SQL, and APIs for data querying and automation., • Demonstrated success in building relationships with senior stakeholders., • Ability to lead projects with minimal supervision in a customer-facing role., • Familiarity with cloud platforms (AWS, Azure), data lakes, and security automation., • Excellent communication and problem-solving skills. Our Core Values: • Yalla! Let’s Do It!- Get “s**t done" attitude. When we face a challenge, we pursue it headfirst, while keeping our strategic goals in mind., • We Gotcha Covered- Customers are the most important part of our ecosystem. Our success is tied to their success. This is why we think about their best interest in every decision we make. Our job is to strike the right balance between listening and guiding to build a foundation for true partnership with our clients., • Evolve!- As a company we evolve, change, learn, and adapt. What we did yesterday is not necessarily the best approach for tomorrow. We adhere to an ongoing effort to improve products, services, or processes. These efforts can seek ’incremental’ improvement over time or ’breakthrough’ improvement all at once. Processes are constantly evaluated and improved in light of their efficiency, effectiveness, and flexibility., • Put everything on the table- The key to successful teams is transparency, honesty, and vulnerability. Respectfully and empathetically, we will dare to share our thoughts, feelings, opinions, and ideas.