Dispatcher, Corporate IT Helpdesk (m/f).
MED-EL is a leading manufacturer of innovative medical devices for the treatment of various types and degrees of hearing loss. Our unique portfolio of implantable hearing solutions benefits thousands of individuals in more than 100 countries worldwide. With headquarters in Innsbruck, Austria, MED-EL has over 2200 employees around the world. In support of our continuing growth, we currently have an open position with focus on: Dispatcher, Corporate IT Helpdesk (m/f) IT_1_2007 Innsbruck, Austria Temporary employment until winter 2022 Dispatcher, Corporate IT Helpdesk (m/f) IT_1_2007 Innsbruck, Austria Temporary employment until winter 2022 Main Tasks Manage and maintain our IT Service Management system Responsible for escalation, incident and service management according to ITIL processes Validate and categorize customer requests and assign to appropriate IT member Monitor the service queue daily to ensure that all incoming tickets are being resolved Requirements Completed higher IT education and relevant working experience in IT Helpdesk Excellent organization and communication skills Self-dependent approach, motivated and team-oriented personality Good command of German and English We offer Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is EUR 29, We offer a challenging opportunity in a multinational work environment with English as our company language. We look forward to receiving your application at Your contact: MED-EL Medical Electronics Headquarters Fürstenweg 77a 6020 Innsbruck, Austria Tel