Senior Technical Consultant Process Digitization



Senior Technical Consultant Process Digitization

Senior Technical Consultant Process Digitization.

We're looking for a candidate to fill this position in an exciting company.

• Digitization, development and implementation of service processes for our enterprise customers. We provide digitization of all processes of the value chain of a company

• Together with our sales department, you are responsible for:

• Consultation and analysis of the business processes

• Preparation and implementation of functional design workshops, including the creation of design specifications based on out-of-the-box functionality and customer requirements

• Creation of creative system designs, solution recommendations and concepts

• Product selection and license consulting

• End-to-end responsibility for the implementation of the ESM solution

• You actively take on the role of a consultant in the quotation process and are responsible for all design and implementation activities

• Conception, creation and implementation of customer-specific showcases in the internal innovation laboratory (Business Technology& Innovation Center - BTIC)

• Technical leadership in implementation projects

• Advise clients on their digital transformation

• You possess in-depth knowledge and have 5+ years experience in the field of business process engineering

• 5+ years experience in the mapping and implementation of business processes in current tools (ServiceNow, BMC, CA, HPSM)

• Knowledge of LDAP, VPN, SSL and related technologies

• Practical experience of 5+ years in the role of a consultant and job specific knowledge

• Knowledge and 3+ years' experience in the field of Agile project management, Consultative selling, Organisational consulting, Automation, SLA management, Reporting and/or Documentation

• Experience in the area of enterprise service management is of advantage

• Ideally you are ServiceNow certified

  • Employment

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