Digamelón

At Custo we are looking for a French-speaking Customer Service Agent to help us deliver the best customer experience to our clients. Who we are? We are the HUB of innovation in the world of customer experience. Our history We founded Custo in Barcelona 6 years ago and we are pioneers in combining the integration of technology and artificial intelligence to improve the interaction between brands and their customers. Our Mission Our goal is simple but powerful: We want customers to feel happy when interacting with brands. Everyone appreciates friendly help when an issue arises, and we're here to provide it! What will you find at Custo? A young, motivated, and committed team. A fun and professional work environment. Office strategically located in PIER1, where the Tech Barcelona ecosystem allows us to keep up to date with the tech scene. Afterwork and team events. Our Values Teamwork: everyone, from our internal team to clients and suppliers, is important and respected. We work together as a team towards the same goals. Transparency: We simplify information to improve communication. Expertise: Continuous improvement is our essence, we have a personal and professional growth mentality. Tech: It is our ally, we integrate it to improve, never to replace. Always looking for the best innovation and technological solution. Barcelona is in our hearts. Our team is international, and Barcelona is home. We enjoy the energy and unique culture of this city. What will you do? As a Customer Success Officer, you will join our team to provide the best customer experience journey for a particular customer, offering the support they need to feel comfortable and understand that their needs are also ours: You will be in charge of updating and keeping our customers' incidents, and inquiries up to date quickly and effectively, resolving issues with empathy and care, and documenting pain points to share with internal teams. You will ensure the best attention to our customers, by phone, email, or any other channel, offering the necessary support to make them feel comfortable and understand that their needs are also our needs. You will deal with the possible incidences that take place in the day-to-day without missing a good smile. You will be part of the Customer Success department in an environment where we value the same level the professional skills and human quality, working together as a team towards the same goals. About You Experience: Previous experience in customer success Customer-centric: You know how to anticipate client's needs and provide the best customer experience Problem-solving: You are proactive in finding solutions to challenges and obstacles Collaboration and adaptability: You have a teamwork mindset and you are an open-minded, adaptable, and fast learner Tech start-up mindset: You are tech-friendly and you like to be updated with the latest tech innovations. Languages: You are a French native. English is a plus What you can expect Be part of a start-up hub in the growth and development phase A place to grow by encouraging and supporting curiosity and an open mindset A culture that prioritizes safety and well-being A strong belief that teamwork with clients is the key to achieving the best results Hybrid work Office located 5 minutes from the beach Unlimited coffee, fresh fruit and snacks Afterwork and Company events If you are a silver lining person who, when faced with a challenge, always looks for solutions and you feel like this offer is tailored for you... we would love to meet you! Diversity, Equity, and Inclusion Custo is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key to our success. Custo will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other condition.

En Custo.Tech buscamos un agente de atención al cliente que hable francés para ayudarnos a ofrecer la mejor experiencia a nuestros clientes. ¿Quiénes somos? Somos el HUB de la innovación en el mundo de la experiencia de cliente. Nuestra historia Fundamos Custo.Tech en Barcelona hace 6 años y somos pioneros en combinar la integración de tecnología e inteligencia artificial para mejorar la interacción entre las marcas y sus clientes. Nuestra misión Nuestro objetivo es simple pero poderoso: Queremos que los clientes se sientan felices cuando interactúan con las marcas. Todo el mundo aprecia una ayuda amable cuando surge un problema, ¡y nosotros estamos aquí para proporcionársela! ¿Qué encontrarás en Custo.Tech? Un equipo joven, motivado y comprometido. Un ambiente de trabajo divertido y profesional. Oficina estratégicamente situada en PIER1, donde el ecosistema Tech Barcelona nos permite estar al día de la escena tech. Afterworks y eventos de equipo. Nuestros Valores Trabajo en equipo: todo el mundo, desde nuestro equipo interno hasta clientes y proveedores, es importante y respetado. Trabajamos juntos como un equipo hacia los mismos objetivos. Transparencia: Simplificamos la información para mejorar la comunicación. Experiencia: La mejora continua es nuestra esencia, tenemos mentalidad de crecimiento personal y profesional. Tecnología: Es nuestra aliada, la integramos para mejorar, nunca para sustituir. Siempre buscando la mejor innovación y solución tecnológica. Barcelona está en nuestros corazones. Nuestro equipo es internacional, y Barcelona es nuestra casa. Disfrutamos de la energía y la cultura única de esta ciudad. ¿Qué vas a hacer? Como Responsable de Atención al Cliente, te unirás a nuestro equipo para proporcionar a nuestros clientes la mejor experiencia de viaje ofreciendo el apoyo necesario para que se sientan cómodos y entiendan que sus necesidades son también las nuestras: Te encargarás de actualizar y mantener al día las incidencias y consultas de nuestros clientes de forma rápida y eficaz, resolviendo los problemas con empatía y atención y documentando los puntos de dolor para compartirlos con los equipos internos. Asegurarás la mejor atención a nuestros clientes, por teléfono, email, o cualquier otro canal, ofreciendo el soporte necesario para que se sientan cómodos y entiendan que sus necesidades son también las nuestras. Atenderás las posibles incidencias que se produzcan en el día a día sin perder una buena sonrisa. Formarás parte del departamento de Customer Success en un entorno donde valoramos al mismo nivel las competencias profesionales y la calidad humana, trabajando en equipo hacia los mismos objetivos. Sobre ti Experiencia: Experiencia previa en Customer Service. Centrado en el cliente: Sabes anticiparte a las necesidades del cliente y proporcionarle la mejor experiencia Resolución de problemas: Eres proactivo a la hora de encontrar soluciones a retos y obstáculos Colaboración y adaptabilidad: Tienes mentalidad de trabajo en equipo y eres de mente abierta, adaptable y aprendes rápido Mentalidad de start-up tecnológica: Te gusta la tecnología y estar al día de las últimas innovaciones tecnológicas. Idiomas: FRANCES NATIVO O PROFESIONAL OBLIGATORIO. Herramientas: experiencia previa en CRM. ¡Zendesk y Salesforce son un plus! Lo que puedes esperar Formar parte de una start-up en fase de crecimiento y desarrollo Un lugar para crecer fomentando y apoyando la curiosidad y una mentalidad abierta Una cultura que prioriza la seguridad y el bienestar Una fuerte creencia en que el trabajo en equipo con los clientes es la clave para lograr los mejores resultados Contrato indefinido Trabajo híbrido Oficina situada a 5 minutos de la playa Café, fruta fresca y aperitivos ilimitados Afterwork y eventos de empresa Si eres una persona optimista que, ante un reto, siempre busca soluciones y sientes que esta oferta está hecha a tu medida... ¡nos encantaría conocerte! Diversidad, equidad e inclusión Custo.Tech se compromete a crear un entorno diverso e inclusivo en el que personas de todos los orígenes puedan prosperar. Diferentes opiniones y puntos de vista son la clave de nuestro éxito. Custo.Tech considerará todas las solicitudes de empleo sin distinción de raza, color, religión, identidad o expresión de género, orientación sexual, nacionalidad, discapacidad, edad o cualquier otra condición.

¿Tienes experiencia en Atención al Cliente? ¿Hablas Alemán a nivel nativo/bilingüe? ¿Tienes un buen dominio del programa SAP? Sigue leyendo, ¡esta oferta te va a interesar! **nuestro cliente** Empresa dedicada a la fabricación papeles y pastas de celulosa para la posterior venta a clientes como son las principales tabaqueras del mundo, compañías de alimentación y de artes gráficas, así como empresas que utilizan celulosa. La calidad de sus productos y su apuesta por la innovación le han convertido en un acreditado referente internacional del sector papelero. **tus funciones** Realizarás diversas funciones de atención al cliente y gestiones administrativas como: - Gestión administrativa de los pedidos de clientes de la División y de la filial alemana (disponibilidades, precios, condiciones, registro en el sistema SAP, comunicación con clientes, facturación y cobros, etc.) - Coordinación de pedidos con planificación de fábrica o con el almacén alemán para coordinar entregas. - Apoyo a Comercial en relación a las distintas necesidades existentes, así como en la expedición de materiales promocionales, entre otros. - Gestión de reclamaciones y otras comunicaciones. - Soporte en la gestión de pedidos a la central en España para la filial (previsión de necesidades, coordinación con otros departamentos, etc.) **requisitos del puesto** - Grado medio en Administración y/o Dirección de Empresas / Economía / Empresariales / Comercio Internacional - Experiencia previa en Atención al Cliente, idealmente con productos de consumo. - Conocimientos avanzados de SAP R3 (nivel alto). - INDISPENSABLE Nivel nativo/bilingüe de alemán hablado y escrito. - Valorable buen dominio del Inglés (hablado y escrito). - Conocimientos avanzados de Office (Excel nivel experto, Power Point y Word). - Persona autónoma, ordenada y resolutiva. - Buenos dotes de comunicación. **tus beneficios** - Salario anual : 22.000 euros brutos al año. - Horario de oficina (de 9h a 17:30h) con flexibilidad una vez tengas suficiente autonomía. - Tipo de contrato: temporal (1 mes) con posibilidad de continuidad - Oficinas céntricas en Barcelona (a 5 minutos de Paseo de Gracia con Avenida Diagonal) - Ambiente de trabajo internacional

Desde CATALONIA HOTELS & RESORTS precisamos incorporar un/a BOTONES para trabajar en nuestros hoteles de BARCELONA. FUNCIONES • Acompañar al cliente a la habitación, llevándole el equipaje. • Custodia de las maletas. • Montaje de salas. • Solicitud de taxis para los clientes. • Reposición del botiquín. • Montar camas adicionales (plegatines). • Hacer los recados. REQUISITOS • Experiencia en posición similar. • Dominio del inglés y francés deseado. • Clara vocación hacia el cliente. CONDICIONES • Jornada de 40h semanales en turnos rotativos. • Salario competitivo. • Crecimiento profesional. Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona. Voir moins

¿Hablas Portugues a nivel nativo o alto? ¿Te gusta el contacto con los clientes? ¡Esta oferta es ideal para lo que buscas! **nuestro cliente** Empresa dedicada a la compra-venta, comercialización, distribución, importación y exportación de productos cosméticos y suplementos dietéticos con sede en Barcelona. **tus funciones** Entre las diversas funciones, te encargarás de: - Atención telefónica tanto en emisión como en la recepción de llamadas. - Gestión de respuesta administrativa (vía mail, vía chat). - Gestión de respuestas y atención de solicitudes vía mail. - Atención y soporte a la oficina central en Utah, en área administrativa. **requisitos del puesto** - Nivel muy alto o nativo de Portugués y Castellano . - Valorables otros idiomas como Francés. - Necesaria experiencia previa como Customer Service o Atención al cliente. - Conocimiento de herramientas informáticas (Microsoft Office). - Buenas capacidades comunicativas y empatía. - Resolución de conflictos. - Orientación al cliente. **tus beneficios** - Horario : Lunes a Viernes de 9h a 17:30h - Contrato : indefinido (a través de empresa) - Salario : 19.520 euros brutos al año - Pluses varios como Ticket restaurant (11 euros/dia) y 100 euros brutos en nómina por compra de Productos de la marca - Modelo de trabajo : 100% remoto/teletrabajo (con 1 día al mes presencial en las oficinas de Barcelona)

Empresa del sector contact center busca un/a teleoperador/a de customer service para el mercado portugués para trabajar en modelo híbrido y realizar las siguientes tareas: - Atención al cliente a clientes de compañía de renting. - Resolución de incidencias. - Gestión de incidencias relacionadas con contrataciones, sustitución, averías, etc. Requisitos: - Experiencia previa en atención al cliente presencial o telefónica. Buscamos a una persona orientada a las personas. - Valorable residencia cercana al puesto de trabajo. Contrato eventual ett 6 meses+ incorporación a empresa Idiomas: portugués + ingles c1 Horario: Jornada completa de 39 horas semanales entre lunes y viernes en turno mañana en horario entre 10:00h y 18:30h con los descansos establecidos por ley. salario :1500€b/mes- 1600€b/mes

KONECTA Group is currently recruiting German speaking agent + English and Spanish advanced to join our multilingual team within Catalonia ! Within this position, you will be in charge of customer service; receiving calls and emails for one of our clients. 39 hours per week - Monday to Sunday with a minimum of two weekends off per month Permanent Contract Starting date : 2nd of April 2024 Morning Shift REQUIREMENTS - German native speaker with advanced level in English and Spanish - Excellent communication skills, both oral and writing - Computer skills WHAT WE OFFER Fixed salary + comissions + Sundays and bank holidays comissions - Evolutive position - A modern, pleasant and well-located working environment -Remote within Spain after 6 months on site Our office is located in Barcelona - Barceloneta (Metro L4) or Estación de Francia (Rodalies) or Ciutadella ' Vila Olímpica (Metro L4 y Tram T4). Konecta Group is one of the European leaders in customer relations. We offer a full range of services: Sales, Customer Service, Technical Assistance via phone, email or chat.

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 9 AM to 6 PM - Salary: €19,400.00 per year - Bonuses: 30% Discount on client products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses

Our Client believes that we are born to move, and they are committed to offering the best innovative products that combine function and fashion, performance, and style. Each international team member plays an important part in supporting the company to share these values with our customers worldwide. We are looking for extraordinary people to join our team, immerse themselves in the brand, and deliver a first-class service to our customers. Key Responsibilities: - Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way - You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions - Offering an omnichannel service to our consumers via telephone, email, chat, and social media - Developing a sound understanding of the products and services offered by our client - Embrace our company values and act as a brand ambassador Requirements - A fluent level of French and Italian with exceptional grammar and spelling skills - High level of English (both written and spoken) - A genuine passion for delivering outstanding customer service - Ability to deal with sensitive calls with empathy - Strong administrative skills with a keen eye for detail - A professional outlook and proactive approach to problem solving Benefits - Start date: 28th of March 2024 - Contract: Temporary - 3-month contract with the view to be extended to a permanent contract - Full-time: 39 hours/week - Working days/hours: Monday to Friday, from 10 am to 7 pm - Salary: 18,400€ gross per year - Bonuses: 30% Discount on New Balance products + Monthly performance-based incentives - Holidays: 2 holidays accrued per calendar month - Bank Holidays: Extra Pay + an extra day off - Hybrid: Working from the office 3 days per month / or for client visits / Training / the rest working from home - Training: 8 Days of Full-Time paid training from the office (Mon-Fri) - 10:00 am - 19:00 pm - Office location: Barcelona (La Sagrera) Other benefits: - Best-in-class people engagement activities and programs. - Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. - Employee Assistance Program - Free, confidential, and impartial guidance and support. - Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation. - Option to sign-up for Discounted Private Health Insurance. - Referral Program: Bring a Friend and get a Referral bonus - Access to LinkedIn specialised training & courses