Trabajos content manager en Barcelona

• Ser eficiente y proactivo en la asistencia a los huéspedes durante su estancia con todos los requisitos al mismo tiempo anticipar las necesidades de los clientes y fijándose en los detalles. • Dar la bienvenida a los huéspedes a su llegada, acompañarles a su habitación y familiarizarles con los servicios e instalaciones del hotel. Dar la bienvenida, a pie de coche, para todos aquellos huéspedes que llegan en transfer provisto por el hotel. • Desarrollar una relación profesional, servicial y enfocada en los detalles con el fin de que el cliente tenga una estancia única e inolvidable. • Gestionar eficazmente las quejas de clientes, no solo encontrando la solución y haciendo seguimiento, pero también con el fin que el cliente se vaya contento del servicio recibido en el hotel. • Informar bien a los clientes de todos los servicios en el hotel y actuar como un apoyo al departamento de Conserjeria en recomendaciones de la cuidad. • Garantizar que los estándares de The Leading Hotels of the World y Forbes se cumplen de manera natural y profesional. • Coordinar la asignación de los VIPS, y revisar sus preferencias. (eg. Habitación con balcón, baño, piso alto...etc) • Gestionar todas las peticiones especiales, incluyendo todas las peticiones de flores, decoración de habitaciones, pedidas de mano, regalos de agencias o clientes. • Establecer contacto continuado con los huéspedes durante su estancia, en el lobby, o bien espacios de restauración. • Revisar habitaciones de los clientes VIP antes de su llegada para asegurar que estén impecables y que la amenidad esté correcta. • Producir comunicados internos sobre llegadas de suites, VIPS y celebrities para informar a los departamentos sobre las preparaciones. • Mantener una comunicación fluida constante con todos los departamentos asegurando el nivel más alto de servicio para el cliente. • Gestionar la reputación online del hotel a través de Booking.com, TripAdvisor.com, Medallia y las encuestas de Hotels Quality, crear las respuestas individuales y dar explicaciones adecuadas cuando sea necesario. • Mantener al día el Cardex de Clientes con las diferentes preferencias de los huéspedes para anticipar y conocer sus necesidades. • Actuar como comercial interno, presentando todos los puntos de venta del hotel. Intentar hacer reservas internas y vender la música en directo. • Apoyar a Guest Relations Manager aportando nuevas ideas para la reunión mensual de Jefes de Departamento. ***Puesto estable con un contrato inicial de 6 meses*** FORMACIÓN REQUERIDA PARA EL PUESTO • Experiencia mínima de 1 año en hoteles de 5*GL • Castellano, inglés, ruso y francés - nivel avanzado • Se valorarán otros idiomas: alemán, japonés, mandarín, árabe. • Se valorarán conocimientos de Tesipro (Blanco). COMPETENCIAS PERSONALES • Comunicación interpersonal • Orientación al cliente externo • Comunicación empática • Proactividad • Trabajo en equipo • Ética y responsabilidad • Discreción Languages required: Spanish and English. Arabic, Catalan, Chinese, French, Japanese, and Russian are a plus At El Palace Barcelona, ​​a luxury hotel in Barcelona with more than 100 years of history, we believe that talent is crucial to continue offering new and exclusive experiences to our guests while maintaining our high levels of service.

What you'll do... Assist to develop and execute comprehensive sales strategies to attract leisure travelers including individuals, families and leisure groups. Lead hotel’s sales efforts with key leisure market accounts. Attend specific sales calls, tradeshows, forums, workshops, and industry events to promote the hotel as well as to get qualified leads. Prepare correspondence to customers, internal booking reports, leisure presentations and file maintenance. Identify and qualify lifestyle and luxury programs for the hotel, ensuring up-to-date information and content. Provide personalized service to these accounts, maintaining strong relationships with leisure clients to understand their needs and preferences, and offer tailored recommendations to enhance their experience. Manage day-to-day customer support with key agency accounts. Identify and qualify potential leads through research, networking and outreach efforts. Maintain a strong pipeline of prospective clients. Build and maintain strong relationships with leisure clients, understanding their needs and preferences to provide tailored recommendations and enhance their experience. Manage day-to-day customer support with key agency accounts. Develop and maintain knowledge of market trends, competition, and customers to identify opportunities and threats. Adjust sales strategies accordingly. Work closely with the team members to ensure effective promotion of leisure packages and seamless execution of exceptional guest experiences. Coordinate and follow-up with other hotel departments to ensure delivery of superior guest service. Analyze leisure sales data and market trends to forecast revenue accurately. Provide regular activities/ sales plan reports and updates. Manage the leisure sales budget effectively, optimizing resource allocation to maximize ROI. Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information. Provide guidance and support to the sales team fostering a culture of continuous learning and development. Qualifications What we're looking for... Bachelor’s degree preferred Valuable minimum of two (2) years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel. Experience managing luxury brands. Someone who understands, celebrates and embraces the SLS brand values. Full availability to travel. Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management. Track record meeting or exceeding sales goals. Ability to be assertive and persuasive without being aggressive. Track record of developing long term relationships and contacts. Ability to quickly evaluate alternatives and decide on a plan of action. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to work under pressure and deal with stressful situations during busy periods. Ability to access and accurately input information using a moderately complex computer system. Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Delphi, Opera, and any departmental specific systems used. Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team. Exceptional interpersonal skills required, must be able to always present self professionally. Must be able to effectively communicate with all levels of an organization. Strong work ethic and self-starter who is a team player and comes with a can-do attitude. Ensure confidential documents are kept in a secured area. Demonstrate positive characteristics, which inspire Teamwork and team spirit. Excellent verbal and written communication skills. Fluent in Spanish and English. Fluency in additional languages is a bonus. You want to be part of a team that works hard, supports each other and has fun along the way. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

El estudio de belleza Alma Brows, con sede central en España, invita a trabajar como SMM con crecimiento a jefe de relaciones públicas de forma remota. En este momento, estamos buscando un SMM productivo para fortalecer la influencia de la empresa entre los socios y el público. Objetivo de la empresa: Ofrecer servicios hermosos y naturales de alta calidad. Acerca de la empresa: Alma Brows es una empresa joven y dinámica en el sector de la estética en España. Nos especializamos en servicios de micropigmentación. Nuestro equipo está formado por profesionales talentosos y motivados, listos para abordar desafíos y alcanzar nuevas alturas juntos.Esperamos los siguientes resultados de usted: Promoción de la ideología junto con el propietario, noticias positivas entre los empleados de la empresa, socios y clientes; Desarrollo de su propia marca y la marca de la empresa desde cero "con experiencia limitada previa"; Generación de clientes potenciales a través de promoción orgánica en redes sociales, socios y otras fuentes; Fortalecimiento de la influencia y reconocimiento de la empresa en los medios de comunicación y redes sociales.Responsabilidades: Desarrollo e implementación de la estrategia de relaciones públicas de la empresa para fortalecer su imagen y atraer nuevos clientes. Planificación y coordinación de campañas mediáticas, incluido el contacto con periodistas, bloggers y otros representantes de los medios de comunicación. Creación y mantenimiento de relaciones con partes interesadas clave, incluidos inversores, socios y organizaciones públicas. Gestión de la creación de comunicados de prensa, artículos, boletines informativos y otros materiales para la comunicación externa. Organización de eventos y conferencias de prensa para promover la marca de la empresa y sus productos. Seguimiento de la cobertura mediática y análisis de la efectividad de las campañas de relaciones públicas. Gestión del presupuesto del departamento de relaciones públicas y garantía del cumplimiento de los objetivos de gasto.Requisitos: Dominio del idioma español. Experiencia laboral en relaciones públicas en el ámbito de la estética, moda o medicina durante al menos 2 años. Excelentes habilidades de comunicación y organización. Capacidad para trabajar bajo presión y en situaciones urgentes. Profundo conocimiento de los medios de comunicación y la comunicación. Educación en relaciones públicas, periodismo, marketing o una disciplina relacionada. Conocimientos de español suficientes para negociar y redactar textos a nivel profesional. La experiencia en proyectos grandes y en agencias de medios será una ventaja. Experiencia exitosa en la gestión de equipos.Condiciones: Trabajo completamente remoto; Salario estable y puntual, más bonificaciones por calidad de trabajo y logro de objetivos; Trabajo interesante en una empresa en crecimiento activo y un equipo joven y enérgico; Formación continua en su profesión y herramientas de gestión de personal; Excelentes perspectivas de crecimiento profesional y carrera; Horario laboral: 40 horas, semana laboral de 5 días; Ambiente de trabajo amigable y profesional. En este trabajo, tendrá que construir procesos desde cero, resolver una gran cantidad de tareas relacionadas con la comunicación con los clientes y el desarrollo de la marca. ¡Si disfruta del desarrollo y superación de desafíos, usted es nuestro candidato! Esta posición le brindará la oportunidad de trabajar codo a codo con el propietario de la empresa, recibiendo conocimientos y experiencia de él.Envíe su currículum y carta de presentación ¡Estamos esperando por usted para construir juntos un futuro exitoso!

The eCommerce Front-end Developer (AB Testing, EV Squad) is responsible for delivering front-end solutions in alignment with technical and branding guidelines, especially (but not exclusively) in the domain of front-end personalization and AB Testing, consistently enforcing those guidelines and supporting other developers in doing so, and, occasionally, leading the implementation of commercially driven and innovative digital experiences, in line with strategy and brand / market needs. The area of action will additionally extend to: - Manage front end content development needs from the business, leveraging web development frameworks and best practices to deliver high performing experiences. - Understanding front end content development needs from the business, leveraging web development frameworks and best practices as well as UX & UI intuition to deliver high performing experiences. - Executing the global campaign & permanent content roadmap while embracing Commercial, Communications & Brand values. - Raise awareness on innovative web technologies in and beyond the Global eCommerce Community (GECO). Your responsibilities will be: - Development of fully responsive & WCAG compliant digital experiences, in adherence with digital, technical, commercial & brand content guidelines, including our Design System. - Influence the campaign design process to ensure both commercial and technical needs are met and executed in a timely manner. - Support the team assessing relevant technologies to support ecommerce ambitions. - Manage prioritization and trade-offs among customer experience, time-to-market and workload. - Balance business needs against technical constraints and provide the due visibility to the Team Lead and other relevant stakeholders. CONTENT OPERATIONS - Ensure templates remain up-to-date & aligned with global content strategy. - Ensure that all global content is adapted for performance, brand & web accessibility guidelines (e.g. WCAG AA). INNOVATION - Support the definition of our technical guidelines and the assessment of new technologies, techniques, ways of working, best practices, etc… - Support the development and evolution of our front-end personalization rules engine (Casper) and report back to the team, other HQ eCommerce stakeholders and local (market-level) stakeholders on new features, best practices / usage, risks, adoption and opportunities. - Support AB Testing operations from a development and optimization standpoint. - Support the definition, rollout and evolution of agile practices in and beyond the UX/UI team. - Support experience designers, CRM, communications, legal, and business development on product development. Key Experience: - At least 6 years’ experience in eBusiness, eCommerce and/or Digital Agencies. - Strong UX/UI technical background. - Strong front-end code optimization and coding best practices acumen, especially advanced Javascript techniques and capabilities. - Used to mentoring and/or providing guidance to junior members of a team. - Used to liaising with external (digital) agencies. - Fluent Mac user (as a software developer). - Skills/Competencies/Attributes - Strong HTML5 expertise, including semantic HTML, Web Components, SEO, etc… - Solid JavaScript expertise: asynchronous programming (AJAX, promises, lazy loading, events, etc…), ES6, node.js, optimization (bundlers, etc…), frameworks and tools (Vue.js, Angular, React, etc…), unit testing, etc… - Familiar with TypeScript, previous experience required. - Reasonably fluid in CSS3 foundations: properties, behaviours, SASS/SCSS, mixins, etc… - Reasonably fluid in front-end personalization techniques and technologies. - Comprehensive knowledge of cross-device support and cross-browser issues. - Familiar with mobile-first and responsive web design, ITCSS principles and accessibility (WCAG, screen readers, etc…). - Familiar with analytics concepts and best practices (tracking plans, etc…) - Familiar with User Experience/Usability concepts and best practices. - Accuracy, reliability & vigilant attention to detail. - Team-player. - Familiar with JIRA, Confluence and BitBucket (Git) - Fluent in English (Written & Spoken) – it’s the day-to-day language at work. Other Requirements: - Proven track record in delivering commercially oriented digital experiences. - Customer-service oriented mentality. - Facts and data driven. - Well-seasoned Agile practitioner. - Good, constructive, effective communicator. - Knowledgeable in web, technology & digital innovation trends. - Basic Photoshop skills: exporting media, cropping, resizing, optimization, etc… Big plus: - Previous experience with Google Optimize / Google Tag Manager. - Strong CSS expertise, including CSS Pre-processing (SASS, SCSS, mixins, variables, etc…) - Experience with Cypress. - Familiar with Figma. - Familiar with Google Analytics as a reporting / analysis tool (no development / configuration skills needed). - Previous experience with Adobe Target or similar. o Familiar with Chromatic. - Previous experience with Google Optimize / Google Tag Manager. Plus: - Familiar with continuous integration (CI) and test automation setups. - Familiar with Browserstack. - Experience with Akamai CDN / NetStorage. - Experience delivering high-end &/or luxury digital experiences. We offer: - Competitive compensation and regular performance-based salary and career development reviews - Passionate experienced team, friendly atmosphere, concern for the comfort of specialists - A corporate culture that inspires growth and development (tech talks, mentoring, etc). - Accounting assistance - Regular team-building activities. - Comfortable working environment. - 18 working days paid vacation. - No micromanagement. - Remote work.