Trabajos global operations en España

Job Number 24063448 Job Category Rooms & Guest Services Operations Location W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management RECEPCIONISTA DE NOCHE ¿Eres un/una recepcionista con pasión por el servicio al cliente? ¿Buscas un puesto con posibilidades de carrera dentro de la compañía hotelera más grande del mundo? ¡No busques más, en W Barcelona te estamos esperando! Tareas principales: - Realizar check-in y check-out. - Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservas, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones. - Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito. - Gestión de quejas. - Gestión de peticiones de clientes. - Proporcionar información sobre instalaciones y servicios. - Tareas administrativas. Lo que buscamos: - Experiencia previa de recepcionista en hoteles. - Actitud positiva y personalidad extrovertida. - Español e inglés avanzados. Lo que ofrecemos: - Contrato fijo discontinuo. - Ambiente dinámico. - Turnos seguidos de 8h durante la noche. - Horario de lunes a domingo con dos días libres seguidos a la semana, un fin de semana libre al mes y planificación mensual de horarios. - Oportunidades de crecimiento dentro de la compañía. Beneficios: - Comedor de personal. - Actividades de Team Building. - Uniforme y lavandería interno y gratuito. - Descuentos en hoteles Marriott. - Oportunidades de aprendizaje y desarrollo. - Programas de reconocimiento y bienestar. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, W Barcelona sets the scene for a spectacular stay. Located on the beachfront along the famous Barceloneta boardwalk. Check into one of our 473 fabulous guest rooms & suites boasting panoramic views over the Mediterranean Sea and city of Barcelona.

We are looking for IT Manager to join the pre-opening team at SLS Barcelona . Under the guidance of the Director of Finance, the IT Manager is responsible for ensuring functional integration of network and LAN hardware components throughout the entire operation. Job Description What you'll do... Oversee and manage the day-to-day operations of technology including networks, workstations, POS, PMS, etc. to ensure efficient and revenue maximizing operations. Conduct capacity and performance studies recommending appropriate action to maintain standards of performance and capacity. Assist in performing hardware and software evaluation tests and determine appropriate installation or upgrade schedule. Administer, maintain and provide network level support for Hotel, Bar and Restaurant. Ensure functional integration of network and database server software and LAN hardware/software components. Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components. Conduct capacity and performance studies pertaining to network file segments and servers (when applicable). Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold. Assist in the monitoring and maintenance of process server and related network functions to ensure all components are performing optimally and in concert with each other. Perform hardware and software evaluations with individual workstations (when necessary) and determine appropriate installation and/or upgrade schedule. Maintain complete and thorough knowledge of new releases of network and server software. Document disaster recovery procedures and perform production turnover procedures with all application including but not limited to Opera, Micros, etc. Maintain department objectives and keep consistent with objective from hotel level and corporate level. Run training classes for individual workstations and new applications. Attend training classes as needed. Qualifications What we're looking for... Minimum of three (3) years of IT experience – hotel or restaurant experience preferred. Previous experience with pre-opening of a hotel or restaurant a big plus. Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.

Under the guidance of the Director of Facilities, the Purchasing Manager is responsible for planning, directing, and coordinating the activities of purchasing and warehouse personnel for the hotel and food and beverage outlets throughout the SLS Barcelona. Job Description What you'll do... Build and maintain the purchasing system Prepare and process requisitions and purchase orders for supplies and equipment Review purchase order claims and contracts for conformance to company policy Develop and implement purchasing and contract management instructions, policies, and procedures Participate in the development of specifications for equipment, products or substitute materials Resolve vendor grievances and claims Gather and analyze data, study sales and inventory records, identify suppliers, and stay on top of factors affecting supply and demand to forecast current and future costs of needed products and materials Identify and interview potential suppliers to determine quality, price, reliability, and delivery terms, and make decisions to ensure that needed supplies arrive in time and at the right price Administer bidding process and contracts for vendor performance/compliance within established limits for the purpose of securing items and/or services within budget and in compliance Responsible for the procurement and expediting of all material supplies, equipment and services Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result Assists Finance/Accounting department in establishing purchasing policies, procedures, and controls in accordance with the company policies and needs Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit to the company properties as it relates to the bidding process, terms of contract and negotiations with vendors while maintaining compliance with state regulations Recommends substitutions for appropriate considerations, requests and analyzes quotes from vendors for unusual items Responsible for the auditing of blanket purchase orders and releases against blanket requisitions Purchases items and services on an advanced level Oversees Warehouse department to ensure procurement and receipt of items are controlled Ensure proper controls are in place to eliminate warehouse variance Supervisory responsibility for Buyers within the Purchasing Department Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours Performs all other related and compatible duties as assigned Qualifications What we're looking for... College Degree in Business, Hospitality, or Related field preferred. At least five (5) or more years of Purchasing management experience for a hotel and F&B, preferably in an upscale or lifestyle brand hotel An proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook Someone who understands, celebrates and embraces the SLS brand values. Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. Ability to work independently and to partner with others to promote an environment of teamwork. Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. You combine analytical and methodical thinking with high attention to detail and a solution-focused approach. Excellent verbal and written communication skills. Fluent in Spanish and English. You make people feel good - your team, guests, and colleagues alike. You make a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. You take ownership of important issues, solve problems, and make effective decisions. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other and has fun along the way. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

The eCommerce Front-end Developer (AB Testing, EV Squad) is responsible for delivering front-end solutions in alignment with technical and branding guidelines, especially (but not exclusively) in the domain of front-end personalization and AB Testing, consistently enforcing those guidelines and supporting other developers in doing so, and, occasionally, leading the implementation of commercially driven and innovative digital experiences, in line with strategy and brand / market needs. The area of action will additionally extend to: - Manage front end content development needs from the business, leveraging web development frameworks and best practices to deliver high performing experiences. - Understanding front end content development needs from the business, leveraging web development frameworks and best practices as well as UX & UI intuition to deliver high performing experiences. - Executing the global campaign & permanent content roadmap while embracing Commercial, Communications & Brand values. - Raise awareness on innovative web technologies in and beyond the Global eCommerce Community (GECO). Your responsibilities will be: - Development of fully responsive & WCAG compliant digital experiences, in adherence with digital, technical, commercial & brand content guidelines, including our Design System. - Influence the campaign design process to ensure both commercial and technical needs are met and executed in a timely manner. - Support the team assessing relevant technologies to support ecommerce ambitions. - Manage prioritization and trade-offs among customer experience, time-to-market and workload. - Balance business needs against technical constraints and provide the due visibility to the Team Lead and other relevant stakeholders. CONTENT OPERATIONS - Ensure templates remain up-to-date & aligned with global content strategy. - Ensure that all global content is adapted for performance, brand & web accessibility guidelines (e.g. WCAG AA). INNOVATION - Support the definition of our technical guidelines and the assessment of new technologies, techniques, ways of working, best practices, etc… - Support the development and evolution of our front-end personalization rules engine (Casper) and report back to the team, other HQ eCommerce stakeholders and local (market-level) stakeholders on new features, best practices / usage, risks, adoption and opportunities. - Support AB Testing operations from a development and optimization standpoint. - Support the definition, rollout and evolution of agile practices in and beyond the UX/UI team. - Support experience designers, CRM, communications, legal, and business development on product development. Key Experience: - At least 6 years’ experience in eBusiness, eCommerce and/or Digital Agencies. - Strong UX/UI technical background. - Strong front-end code optimization and coding best practices acumen, especially advanced Javascript techniques and capabilities. - Used to mentoring and/or providing guidance to junior members of a team. - Used to liaising with external (digital) agencies. - Fluent Mac user (as a software developer). - Skills/Competencies/Attributes - Strong HTML5 expertise, including semantic HTML, Web Components, SEO, etc… - Solid JavaScript expertise: asynchronous programming (AJAX, promises, lazy loading, events, etc…), ES6, node.js, optimization (bundlers, etc…), frameworks and tools (Vue.js, Angular, React, etc…), unit testing, etc… - Familiar with TypeScript, previous experience required. - Reasonably fluid in CSS3 foundations: properties, behaviours, SASS/SCSS, mixins, etc… - Reasonably fluid in front-end personalization techniques and technologies. - Comprehensive knowledge of cross-device support and cross-browser issues. - Familiar with mobile-first and responsive web design, ITCSS principles and accessibility (WCAG, screen readers, etc…). - Familiar with analytics concepts and best practices (tracking plans, etc…) - Familiar with User Experience/Usability concepts and best practices. - Accuracy, reliability & vigilant attention to detail. - Team-player. - Familiar with JIRA, Confluence and BitBucket (Git) - Fluent in English (Written & Spoken) – it’s the day-to-day language at work. Other Requirements: - Proven track record in delivering commercially oriented digital experiences. - Customer-service oriented mentality. - Facts and data driven. - Well-seasoned Agile practitioner. - Good, constructive, effective communicator. - Knowledgeable in web, technology & digital innovation trends. - Basic Photoshop skills: exporting media, cropping, resizing, optimization, etc… Big plus: - Previous experience with Google Optimize / Google Tag Manager. - Strong CSS expertise, including CSS Pre-processing (SASS, SCSS, mixins, variables, etc…) - Experience with Cypress. - Familiar with Figma. - Familiar with Google Analytics as a reporting / analysis tool (no development / configuration skills needed). - Previous experience with Adobe Target or similar. o Familiar with Chromatic. - Previous experience with Google Optimize / Google Tag Manager. Plus: - Familiar with continuous integration (CI) and test automation setups. - Familiar with Browserstack. - Experience with Akamai CDN / NetStorage. - Experience delivering high-end &/or luxury digital experiences. We offer: - Competitive compensation and regular performance-based salary and career development reviews - Passionate experienced team, friendly atmosphere, concern for the comfort of specialists - A corporate culture that inspires growth and development (tech talks, mentoring, etc). - Accounting assistance - Regular team-building activities. - Comfortable working environment. - 18 working days paid vacation. - No micromanagement. - Remote work.