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¡Te estamos buscando! Buscamos una figura de Spa Manager para nuestros spas situados en la Mallorca – Zona de Levante (Cala Millor, Sa Coma, Cala Rajada). Buscamos una SPA Manager para guiar a un equipo de masajistas /esteticien en diferentes spas de hoteles. IMPRESCINDIBLE título de quiromasajista o relacionado. - Se valora los conocimientos de inglés y de otros idiomas. - Se valora disponer de vehículo propio. Excelente trato con los clientes, con ganas de trabajar en equipo, y estar dispuesto/a a progresar y a superarse en el trabajo.
¡Te estamos buscando! Buscamos para nuestros spas situados en Mallorca la figura de Supervisor/a para coordinar equipo de masajistas /esteticien en diferentes spas de hoteles. IMPRESCINDIBLE título de quiromasajista o relacionado. Se valora los conocimientos de inglés y de otros idiomas. Imprescindible disponer de vehículo propio. Es necesario tener don de gentes, saber trabajar en equipo y tener ganas de superación y progreso personal.
Arima Hotel & Spa ubicado en Donostia-San Sebastián es un hotel de 4* Superior perteneciente a Small Luxury hotels of the world con filosofía sostenible y saludable. Su zona WELLNESS de 1500 m2 cuenta con un Spa, cabinas para tratamientos y un gimnasio, todo ello a disposición de clientes alojados y externos. Buscamos incorporar a nuestro equipo un profesional que combine aptitudes para la gestión y el liderazgo, con el conocimiento de la actividad del centro Spa-WELLNESS que quiera poner pasión e ilusión en su trabajo del día a día, carisma y una actitud proactiva, de constante mejora y aprendizaje, orientada a buscar siempre la excelencia en el servicio y atención al cliente. Con competencias en la realización de masajes y tratamientos de belleza, la supervisión y coordinación de equipos. Tratando siempre de crear experiencias únicas, inolvidables y con identidad propria, cuidando cada detalle y adaptando el servicio a cada circunstancia, con dinamismo y cooperación. PRINCIPALES FUNCIONES: · Liderar todas las operaciones del área WELLNESS, spa, tratamientos y gimnasio del Arima, Hotel & Spa, comunicando al personal los objetivos departamentales establecidos, así como repasar los procesos críticos y puestos en escena del área mediante la realización de mini reuniones diarias, de acuerdo con los estándares establecidos por la dirección del hotel. · Controlar y hacer que los objetivos, presupuestos y resultados aprobados para el centro Spa- WELLNESS se lleven a cabo, dentro del espíritu de las normas, procedimientos y valores éticos de la organización. · Gestionar, supervisar y controlar la facturación, cobro, cuadre de caja y liquidación de la recaudación. · Elaborar los cuadrantes de turnos y vacaciones del personal del departamento Spa-WELLNESS, de acuerdo con las previsiones de ocupación, la herramienta de dimensionamiento de plantilla. · Elaborar la carta de cuidados y tratamientos, a menudo en colaboración con una marca de belleza de alta gama y promoción de los servicios del Centro Spa-WELLNESS. · Cubrir puestos en cabina cuando la situación la demanda. · Gestionar y controlar la partida presupuestaria asignada a su Departamento, así como la gestión de pedidos de productos. · Realizar los pedidos en función de las necesidades del Centro SPA-WELLNESS. · Realizar inventarios, gestionar y controlar la disponibilidad de materiales y/o productos necesarios para el correcto funcionamiento del Departamento. · Supervisar la limpieza y mantenimiento de las instalaciones del Centro SPA-WELLNESS. · Hacer cumplir las normas y protocolos establecidos por el Centro SPA-WELLNESS. · Atender y resolver posibles reclamaciones y/o sugerencias recibidas por parte de los clientes. · Proponer mejoras en los procedimientos llevados a cabo en el Departamento y en los servicios ofrecidos en el Centro SPA- WELLNESS. · Coordinar y gestionar al equipo de trabajo, supervisando que cumplen con los protocolos establecidos por Arima Hotel , velando por mantener un buen clima laboral. · Llevar a cabo el seguimiento y cumplimiento del Manual de Ambientación Operacional. · Seleccionar, evaluar y colaborar en la formación y capacitación de los miembros del equipo del SPA-WELLNESS, de acuerdo con la metodología establecida por la Dirección de Recursos Humanos, así como atender el proceso de incorporación/Onboarding. · Realizar otras funciones que en el ámbito de sus competencias le sean solicitadas por su responsable directo. · Cumplir y hacer cumplir las normas de calidad, seguridad y salud, medioambiente y protección de datos, establecidos por la organización. REQUISITOS · Haber trabajado de quiromasajista realizando masajes antiestrés, masajes deportivos, masaje tailandés, reflexología podal, masajes piernas cansadas, etc., durante al menos 10 años. · Haber trabajado de encargado de masajes y tratamientos corporales, elaborando carta de servicio y promociones, realización de masajes y tratamientos (envolturas, peelings, faciales, corporales) durante al menos 4 años en un Spa. · Experiencia en ventas específicas de Spa: Cosmetología, estética, belleza, masajes y tratamientos durante al menos 4 años. · Experiencia en Supervisión de instalaciones termales, mantenimiento de las temperaturas, calidad del agua y Control de Legionela durante al menos 4 años en un Spa. · Don de gentes, saber trabajar en equipo, datos comunicativos y comerciales. · Pasión por el trabajo bien hecho y la excelencia. · Capacidad de gestión, coaching, planificación de estrategias, marketing, administración y finanzas. FORMACION: · Formación certificada en escuelas especializadas en diferentes tipos de masajes. · Formación certificada de técnico superior en tratamientos Spa, estética y cuidado de la piel. · Estudios en Gestión de técnicas comerciales. · Formación en Administración y finanzas. · Valorable: Máster en gestión de Spas
Arima Hotel & Spa ubicado en Donostia-San Sebastián es un hotel de 4* Superior perteneciente a Small Luxury hotels of the World con filosofía sostenible y saludable. Su zona Wellness de 1500m2 cuenta con un spa, cabinas para tratamientos y un gimnasio, todo ello a disposición de clientes alojados y externos. Buscamos incorporar a nuestro equipo a alguien como tú, que quiera poner pasión en su trabajo del día a día, ayudarte a crecer y ofrecerte una nueva experiencia formando parte de un gran equipo con profesionales de primer nivel. Estamos seleccionando un Coordinador/a para el espacio de Spa-Wellness. Principales funciones 1.Gestionar la carta de cuidados y tratamientos a cargo de una marca de belleza de alta gama y promoción de los servicios del centro Spa- Wellness. 2.Comunicar al personal del Spa-Wellness los objetivos departamentales establecidos. 3.Colaborar en la gestión de los cuadrantes de turnos y vacaciones del personal del Spa- Wellness. 4.Supervisar y optimizar el planning de reservas, así como agendar las reservas realizadas por los clientes. 5.Confirmar las reservas realizadas por los clientes a través del email, página web, teléfono y/o redes sociales. 6.Realizar los pedidos en función de las necesidades del Centro Spa-Wellness. 7.Realizar inventarios, gestionar y controlar la disponibilidad de materiales y/o productos necesarios para el correcto funcionamiento del Departamento. 8.Asesorar a los clientes sobre los servicios y tratamientos siguiendo el protocolo del Centro Spa-Wellness. 9.Realizar la comercialización, venta y upselling de los productos y tratamientos del Centro Spa-Wellness. 10.Realizar la facturación, cobro al cliente y arqueo de caja de las ventas realizadas. 11.Coordinar la limpieza y mantenimiento de las instalaciones. 12.Atender y resolver posibles reclamaciones y/o sugerencias recibidas por parte de los clientes. 13.Coordinar y gestionar al equipo de trabajo, velando por mantener el buen clima laboral. 14.Participar en Selección, evaluación, formación y capacitación de los miembros del equipo del Spa-Wellness, así como atender el proceso de incorporación/Onboarding. Requisitos -Experiencia en establecimientos de 4*,5* en el departamento de Recepción/Guest care. -Pasión por ofrecer un servicio refinado y de calidad. -Buen comunicador y escucha activa. -Perfil comercial. -Organizado y metódico, orientación a la consecución de logros personales y colectivos. -Datos de liderazgo y trabajo en equipo. -Aptitudes comerciales, orientado a ventas. -Profesionalidad, responsabilidad, buena presencia y seriedad. -Pasión por el trabajo bien hecho y la excelencia. -Idiomas: inglés, valorable otros idiomas. -Abierto al aprendizaje en nuevas áreas. -Conocimiento y manejo de herramientas ofimáticas. -Se valora formación y/o experiencia en terapia de masajes, cosmetología y salud, tratamientos faciales y corporales. Formación -Grado en Turismo. -Valorable formación en gestión de cuentas Spa. -Valorable formación en Imagen personal, estética y cuidado de la piel.
Buscamos jóvenes recepcionistas, dinámicas, para trabajo en nuestros spas en hoteles de lujo en Ibiza y Menorca. Se requiere español e inglés eficiente, buena presencia. Se ofrece salario neto de 1400 euros más alojamiento y otros beneficios. Contrato fijo discontinuo para toda la temporada de mayo a octubre.
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El departamento de recepción del Hotel Vistabella dispone de una vacante de Recepcionista a cubrir. Estamos en búsqueda de una persona con una clara vocación de servicio que nos ayude a ofrecer una atención personalizada a nuestros clientes. Valoraremos que tenga experiencia en un entorno de hoteles de 4 o 5 estrellas y un perfil orientado al cliente. Una persona comprometida, resolutiva y con don de gentes. Priorizaremos que resida en la zona y disponga de vehículo propio (aunque no es imprescindible). Es importante que tenga destreza en realizar gestiones básicas y avanzadas del puesto: Check in, check out Gestión y cobro de reservas Arqueos de caja Servicios de concierge (reservas de restaurantes, información de excursiones, reservas taxis, etc.) Atención e información telefónica Otros: traducir textos, gestionar reservas de Spa y restauración, etc. Imprescindible poder comunicarse en: Español, francés e inglés. Imprescindible experiencia previa en Recepción de Hotel
Se busca socorrista de piscina para Hotel 4 estrellas en el Arenal. Jornada completa. Se requiere titulación de socorrista y comprensión del inglés (nivel A2/B1) Plazo: Abril a Octubre (variable) Para mas información contacte con nosotros.
Job Number 24031143 Job Category Food and Beverage & Culinary Location The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
Chef de Partie dando soporte al chef en elaboraciones y en pase. Restaurante a la carta abierto al público para comidas y cenas. Desayunos buffet. Grupos con Menus preestablecidos. Cocina Mediterranea. Presentación cuidada
Prestigiosa cadena de SPA en Barcelona selecciona administrativa con conocimientos de contabilidad y RRHH. Horario de lunes a viernes de 9:00 a 6:00h. Interesados, enviar curriculum
Seleccionamos terapeutas para ampliar nuestra equipo, sus funcione serán realizando servicios de masajes y tratamientos corporales-faciales en spa y hoteles de Bilbao. Con experiencia en tratamientos corporales y masajes mínima de 3 años. Buscamos profesionales orientados a objetivos, con ganas e ilusión de crecer profesionalmente, indispensable dotes comerciales. Conocimientos para realizar masajes y tratamientos corporales/faciales de nuestra linea " Despertar de los sentidos " en spa.
Estamos en busca de terapeutas entusiastas y dedicadas para unirse a nuestro equipo. Las candidatas ideales tendrán habilidades excepcionales en una variedad de técnicas de masaje y terapias de bienestar, comprometidas a brindar experiencias de bienestar a nuestros clientes. Requisitos: -Imprescindible experiencia previa como terapeuta de masaje en un entorno de spa o similar. -Titulación en masaje y terapias relacionadas en masajes tailandeses. -Idiomas: alto nivel de español, inglés, catalán (muy valorable). -Buenas habilidades de comunicación y atención al cliente. -Capacidad para trabajar de manera independiente y en equipo. -Flexibilidad horaria Beneficios: -Salario competitivo y oportunidades de propina. -Entorno de trabajo acogedor y profesional. -Oportunidades de desarrollo profesional. Si crees que eres la indicada y tienes todos los requisitos necesario, envía CV. ¡Queremos conocerte!
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Discover the Abama Golf & Spa Resort and experience the awe-inspiring beauty of this luxury resort’s idyllic Tenerife location in Spain. Surrounded by lush vegetation and the sparkling Atlantic Ocean, the Abama resort in Guía de Isora offers guests more hours of sunshine than any other part of Spain, as well as a breathtaking beach, a world-class spa and championship golf. In addition, this exceptional Tenerife Resort features the award-winning cuisine of legendary Chefs Martin Berasategui and Ricardo Sanz Featuring 469 hotel suites and villas, guests will enjoy a truly luxurious experience with pampering amenities and impeccable service. Our suites offer stunning views of the Atlantic Ocean, golf course or our flourishing gardens and create a relaxing environment with plush bedding, oversized marble bathrooms, private terraces and high-end technology.
SLS Barcelona brings a new variety of oceanside glamor, indulgence and excellence to Barcelona’s vibrant 22@ neighborhood. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, with two pools, a spa, fitness center and six bars and restaurants that create lively food and entertainment within this singular location. A 750sqm auditorium and a dozen versatile meeting spaces round out the offering to form the complete destination - inviting groups, events and travelers of all types to say, “farewell to the ordinary.” We are seeking an experienced, high-energy Group Sales Manager to proactively support the sales team in driving group sales revenue by identifying and securing group bookings for the SLS Barcelona, provide account management for new and existing accounts and work with other sales team members to meet and exceed monthly revenue goals. Job Description What you'll do... Identify and qualify potential leads through research and following the hotel sales strategy and goals. Create and maintain customer relationships to achieve optimum market share. Understand their needs and provide tailored solutions to meet their group requirement. Prepare compelling proposals and presentations to showcase our hotel’s facilities, services, and offerings to prospective clients. Always maintain product knowledge including all relevant rate structures and promotional offers. Negotiate favorable terms and contracts with clients while ensuring alignment with hotel policies and revenue objectives, prepare and conduct proper site inspections. Tracking the contract signing and payment within the stipulated deadlines. Work closely with the events, catering and operations teams to ensure seamless execution of group bookings and exceptional guest experiences. Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and threats. Adjust sales strategies accordingly. Analyze sales data and market trends to forecast sales revenue accurately. Provide regular reports and updates to Director of Group Sales. Manage the group sales budget effectively, optimizing resource allocation to maximize ROI. Demonstrate a thorough knowledge of Delphi and Opera, keep that nourished with the updated information of each booking as well as its status. Provide guidance and support to the sales team fostering a culture of continuous learning and development. Qualifications What we're looking for... At least two years of experience in hotel sales or equivalent industry experience, preferably in an upscale or lifestyle brand hotel. Bachelor’s degree preferred. Valuable knowledge of sales skills, ability to understand customer requirements and translating these into sales solutions and revenue management. Track record meeting or exceeding sales goals and developing long term relationships and contacts. Experience managing luxury brands. Ability to be assertive and persuasive without being aggressive. Ability to quickly evaluate alternatives and decide on a plan of action. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Excellent verbal and written communication skills. Fluent in Spanish and English. Fluency in additional languages is a bonus. Someone who understands, celebrates and embraces the SLS brand values. Ability to work under pressure and deal with stressful situations during busy periods. Proficient in Windows Office: Outlook, Word, Excel, PowerPoint, and able to utilize traditional software programs such as, Delphi, Opera, and any departmental specific systems used. Must be innovative, organized, efficient and able to prioritize multiple projects while working with a team. Exceptional interpersonal skills required, must be able to always present self professionally. Strong work ethic and self-starter who is a team player and comes with a can-do attitude. You want to be part of a team that works hard, supports each other and has fun along the way. You learn quickly and adapt to SLS’s unique culture. You are humble and open to ideas. We leave our ego at the door and help get things done. You’re up for doing things differently and trying (almost) everything once. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.
Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, and focuses on growing revenues and maximizing the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area. Skills and Knowledge • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures. • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. • Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results. • Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. CORE WORK ACTIVITIES Developing and Maintaining Food and Beverage/Culinary Goals • Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors. • Reviews financial reports and statements to determine how Food and Beverage is performing against budget. • Makes recommendations for CAPEX funding of food and beverage equipment and renovations in accordance with brand business strategy. • Works with food and beverage leadership team to determine areas of concern and develops strategies to improve the department’s financial performance. • Establishes challenging, realistic and obtainable goals to guide operation and performance. • Strives to improve service performance. Developing and Maintaining Budgets • Develops and manages Food and Beverage budget. • Monitors the department’s actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed. • Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees. • Focuses on maintaining profit margins without compromising guest or employee satisfaction. Leading Food and Beverage/Culinary Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Serves as a role model to demonstrate appropriate behaviors. • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. • Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. • Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team). • Establishes and maintains open, collaborative relationships with direct reports and entire food & beverage team. Ensures direct reports do the same for their team. • Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Stays aware of market trends and introduces new food and beverage products to meet or exceed customer expectations, generate increased revenue and ensure a competitive position in the market. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Reviews findings from comment cards and guest satisfaction results with F& B team and ensures appropriate corrective action is taken. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Empowers employees to provide excellent guest service. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Shares plans to take corrective action based on comment cards and guest satisfaction results with property leadership. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Coaches and supports food & beverage leadership team to effectively manage wages, food & beverage cost and controllable expenses (e.g., restaurant supplies, uniforms, etc.). • Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. • Brings issues to the attention of Human Resources as necessary. • Ensures employees are treated fairly and equitably. • Coaches team by providing specific feedback to improve performance. Additional Responsibilities • Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned. • Order and purchase equipment and supplies. Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events
FUNCIONES: - Estudio, propuesta y validación de peticiones. - Estimación de tareas. - Detección de riesgo. - Propuestas de mejora (calidad, seguridad, proceso, producto...) - Soporte al resto del equipo (técnico, funcional, soporte). - Soporte en los despliegues a distintos entornos. ¿QUÉ NOS GUSTARÍA QUE APORTASES? - Experiencia de al menos 4 años como Full Stack Developer en entornos de desarrollo .NET / ASP.NET y Angular. - Experiencia con patrones de diseño MVC y MVVM. - Experiencia en programación de servicios RestFul (ASP.NET WebAPI). - Experiencia con ORMs y acceso a datos (LINQ y Entity Framework). - Experiencia en diseño de páginas web (HTML5, CSS3) Interfaces responsive, cross-browser. - Conocimiento de frameworks de diseño web como Bootstrap. - Experiencia en programación con frameworks de desarrollo SPA: Typescript y Angular. - Conocimiento y uso de principios SOLID. - Conocimiento y uso Código Limpio. - Experiencia con DDD (Domain Driven Development). - Experiencia con TDD (Test Driven Development). - Experiencia con análisis y desarrollo de aplicaciones y servicios web. Además nos encantará si: - Te gusta proponer con fundamento, ver ese lado de hacer mejor las cosas. - Eres una persona activa y proactiva - Con autonomía pero también que te guste trabajar y ayudar al equipo. - Que sintamos que somos un Win-Win. - Demostrar que formas parte del equipo en la partida. ¿QUÉ OFRECEMOS? - Contrato indefinido. - Jornada completa. - Incorporación inmediata. - Flexibilidad horaria de L a V, con jornada intensiva los viernes y posibilidad de intensiva los meses de verano. - Modalidad de trabajo FULL REMOTE, aunque si lo prefieres, tenemos disponible el espacio en el edificio Lanzadera de Valencia justo enfrente de la playa donde coincidir con otros compañeros con los que seguir creciendo. - Formación continua. - Integración en un equipo altamente cualificado. - Un ambiente laboral muy positivo en el que priman las personas.
En Cap Vermell Grand Hotel buscamos supervisor/a de F&B con experiencia para unirse al equipo de Servicio de Alimentos y Bebidas. El objetivo principal de este puesto es ser responsable de realizar de manera cualificada las funciones de control y supervisión del punto de venta, incluyendo la supervisión y dirección del personal de servicio y asegurando un excelente servicio al cliente. PRINCIPALES RESPONSABILIDADES: - Verificar personalmente y con frecuencia que los clientes están recibiendo el mejor servicio posible. - Atender y responder las consultas o quejas de clientes de manera cortés y eficiente, informando de manera inmediata a su supervisor y llevando a cabo su seguimiento hasta asegurar su resolución de manera satisfactoria. - Supervisar y verificar que los alimentos y bebidas están en perfecto estado, son frescos y son servidos adecuadamente durante el servicio, proporcionando feedback a los implicados en casi de ser necesario. - Conocer en profundidad todos los alimentos y bebidas del menú y poseer la capacidad de recomendar combinaciones de alimentos y bebidas y otras alternativas con el objetivo de mejorar la satisfacción del cliente y aumentar las ventas. - Supervisar y asegurar que el outlet se encuentra en perfecto estado, se mantiene limpio y organizado tanto en la zona de clientes como en la zona de trabajo del personal del hotel. - Proporcionar servicio a los clientes incluyendo, pero no limitado a, servir mesas, preparar las áreas de trabajo, acondicionar las mesas y funciones generales de cajero. - Colaborar con todos los departamentos del Hotel y asegurar que todo el personal bajo su responsabilidad colabora con todos los departamentos para lograr la satisfacción del huésped y el éxito del Hotel. - Supervisar la puntualidad y la apariencia de todo el personal de alimentos y bebidas. - Participar en la preparación y publicación de los turnos de trabajo semanales, asegurando que se adaptan las necesidades de negocio y cumplen la normativa legal Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
En Cap Vermell Grand Hotel buscamos cocineros/as para encargarse de la preparación, aderezo y presentación de platos utilizando las técnicas más idóneas según las directrices de la persona que supervisa su trabajo. Deberá realizar las operaciones de manipulación, conservación y presentación de toda clase de alimentos, en cumplimiento de los estándares de Cap Vermell Group, aplicando en todo momento las normas y prácticas de seguridad e higiene vigentes PRINCIPALES RESPONSABILIDADES: - Elaboración y presentación de los diferentes platos de la oferta gastronómica, así como de la mise en place para el servicio. - Conservación y almacenaje de la materia prima asegurando sus optimo mantenimiento y prolongación de la vida útil. - Mantener la limpieza y el orden de las áreas de elaboración, cámaras y almacenes. - Colaborar, activamente, con el equipo de sala y de cocina, ayudando siempre que sea necesario. - Otras tareas relacionadas con el puesto. Cap Vermell Grand Hotel is a luxury resort, which reflects the style of a traditional Majorcan hilltop village with reference of local art and cultural heritage. Whether your expertise is on food and beverage, sales and marketing, finance or front of house, you will experience opportunities to develop yourself and grow within the world of Cap Vermell. Cap Vermell Grand Hotel offers wide range of services to its transient and group guests, including four restaurants, meeting and banquet spaces and a spa, so there are many opportunities for different profiles and interests. Join a local team with international recognition and discover new experiences in a member resort of the Leading Hotels of the World.
Estamos en busca de terapeutas entusiastas y dedicadas para unirse a nuestro equipo. Las candidatas ideales tendrán habilidades excepcionales en una variedad de técnicas de masaje y terapias de bienestar, comprometidas a brindar experiencias de bienestar a nuestros clientes. Requisitos: -Imprescindible experiencia previa como terapeuta de masaje en un entorno de spa o similar. -Titulación en masaje y terapias relacionadas en masajes tailandeses. -Idiomas: alto nivel de español, inglés, catalán (muy valorable). -Buenas habilidades de comunicación y atención al cliente. -Capacidad para trabajar de manera independiente y en equipo. -Flexibilidad horaria Beneficios: -Salario competitivo y oportunidades de propina. -Entorno de trabajo acogedor y profesional. -Oportunidades de desarrollo profesional. Si crees que eres la indicada y tienes todos los requisitos necesario, envía CV. ¡Queremos conocerte!
El principio básico de la ciencia de SPAGIRIA reside en la misma palabra: SPA significa "separado", y ageiro - "recopilar". SPAGIRIA extrae de sus plantas sus sustancias activas más poderosas para lograr la salud, la belleza, tanto del cuerpo como del alma El salón internacional de SPA orgánico SPAGIRIA THE POWER OF NATURE está contratando un Masajista Buscamos personas talentosas, excepcionales, enamoradas de su profesión y que quieran desarrollarse en la industria de la belleza. Nuestros salones utilizan la técnica exclusiva del masaje facial japonés Kagayaki patentado. Requisitos: experiencia laboral de 3 años alto nivel profesional conocimiento de las técnicas de masaje habilidades de comunicación con los clientes, la capacidad de vender Deseable experiencia en salones de lujo Con Ganas de trabajar Nivel de inglés min B1 Las condiciones de trabajo: Horas de trabajo flexibles 5 Dias a las semana -salario: desde 1200+ euro y mas perspectivas de carrera -salario fijo +comisiones Equipo amistoso Diputación 113, Barcelona
Turnos rotativos de mañana y tarde. Montaje del buffet de desayunos, almuerzos y cefetería y cenas en el turno de tarde. Atención de barra y terraza. 40 horas semanales
Centro de belleza en Vigo busca especialista en redes sociales para gestionarlas. Fotos, videos, reels, post,...