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• Lundbeck

  

  Neuroscience Account Manager - Psychiatry - East Bay, CA

  hace 3 meses

  San Francisco

  Territory: East Bay, CA - Neuroscience Target city for territory is Oakland - will consider candidates who live within 40 miles of territory boundaries with access to a major airport. Territory boundaries include: Oakland, Vallejo, Davis, Brentwood, Livermore, Fremont & Milpitas. SUMMARY: Are you a results-driven biopharmaceutical sales professional looking to be part of an organization that values being curious, adaptable and accountable? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth! As a Neuroscience Account Manager, you lead the promotion of our psychiatry portfolio to Psychiatrist and Institutional Accounts such as community mental health centers and hospitals, executing sales and marketing strategies with comprehensive clinical knowledge to drive sales performance. Our Neuroscience Account Managers are adept at executing against the toughest commercialization challenges in today’s rapidly changing environment and must demonstrate strong capability in the following areas: ESSENTIAL FUNCTIONS: Business Planning & Account Leadership - Ability to use digital tools and apply data-based insights to create opportunities, develop strategy & tactics, allocate resources to enhance sales execution, monitor progress and adjust direction to maximize sales performance. Selling - Deliver messages in a clear and compelling way to customers, effectively probe customer needs to handle objections, and close every call with a commitment to action to drive changes in behavior. Customer Development - Build and maintain productive internal and external relationships based on customer needs and organizational goals, incorporating “total office” account management. Local Market & Therapeutic Area Expertise - Gather and validate key trends and dynamics in the market, map account linkages, and apply comprehensive therapeutic knowledge to uncover and prioritize unique opportunities. Reimbursement - Consistently demonstrate the ability to stay informed on reimbursement dynamics, anticipate and effectively address payer access issues (IDNs, Medicare, Medicaid, Commercial) using Lundbeck resources. Pharmaceutical Environment/Compliance - Ability to apply knowledge of pharmaceutical and regulatory environment, including accountability and adherence to Lundbeck policies and procedures and FDA regulations regarding the promotion of pharmaceutical and medical products. REQUIRED EDUCATION, EXPERIENCE and SKILLS: • Bachelor of Arts or Bachelor of Sciences degree from an accredited college or university, • 4+ years pharmaceutical, biopharmaceutical, biologics, medical device sales or related healthcare sales experience, • Must demonstrate the intellectual capacity to score highly on disease and product training exams, including being certified on product knowledge annually, • Self-starter, with a strong work ethic and outstanding communication skills, • Demonstrated skills at building and maintaining professional relationships with key customers, office staff and others in the customer influence network, • Must be computer literate with proficiency in Microsoft Office software, • Must live within 40 miles of territory boundaries, • Driving is an essential duty of this job; must have a valid driver’s license with a safe driving record that meets company requirements, • Meeting and complying with reasonable industry-standard credentialing requirements of healthcare providers / customer facilities is required for continued employment with Lundbeck PREFERRED EDUCATION, EXPERIENCE AND SKILLS: • Prior experience promoting and detailing products specific to CNS/neuroscience including: depression, schizophrenia and bipolar disorder, • Documented successful sales performance, • Ownership and accountability for the development and execution of fully integrated account plans, • Strong analytical background, and experience using sales data reporting tools to identify trends, • Experience in calling on customers at a variety of call points, including offices, community mental health centers and hospitals, • Sales experience with buy & bill/injectable products, • Experience in product launches, • Previous experience working with alliance partners (i.e., co-promotions), • Strong leadership through participation in committees, job rotations, panels and related activities TRAVEL: • Willingness/Ability to travel up to 30% - 40% domestically to (a) regularly meet/interact with customer base and internal personnel within assigned territory; and (b) typically attend 4-8 internal/external conferences and meetings spanning locations within the United States. Travel must be able to be completed in a timely manner. The range displayed is specifically for those potential hires who will work or reside in the state of California, if selected for this role, and may vary based on various factors such as the candidate’s qualifications, skills, competencies and proficiency for the role. Salary Pay Range: $135,000 - $175,000 and eligibility for a sales incentive target of $39,000. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, company match 401k and company car. Additional benefits information can be found on our ___. Applications accepted on an ongoing basis. Why Lundbeck Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the ___. Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the ___. Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in ___.

• GOLD GATE

  

  Customer Service Representative (Remote Position)

  hace 10 días

  San Francisco

  Customer Service Representative (Remote Position).Part-Time: $15–$18 per hour.Full-Time: $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Representative to handle customer inquiries and provide basic support across phone, email, or chat.This r

• International Sport Motors

  

  Front Desk Customer Service Representative

  hace 9 días

  San Francisco

  Job Description At International Sport Motors, we are known for delivering precision, excellence, and unmatched service. We are looking for a proactive Front Desk Customer Service Representative to join our automotive team full-time. FRONT DESK CUSTOMER SERVICE REPRESENTATIVE: PAY & PERKS This role offers $22 – $25 per hour and the opportunity to grow into a junior estimator position. Benefits and perks: • Performance bonuses, • Support with earning professional certifications, • Full medical (after 6 months), • 401(k) with match (after 1 year) ARE YOU A GOOD FIT FOR THIS JOB? This is a full-time position, Monday through Friday, from 8:00 AM to 5:00 PM. As our Front Desk Customer Service Representative, you will be the first point of contact for our clients, greeting them with professionalism and warmth as they arrive. You will manage service appointment scheduling, oversee check-in and check-out processes, and answer incoming calls, directing them to the right departments. Throughout the day, you will provide real-time updates on vehicle status, coordinating with service advisors and technicians to ensure seamless communication. You will also assist with loaner vehicle arrangements and insurance documentation, as well as handle payments, invoicing, and other administrative tasks. As you become immersed in our environment, you will gradually take on junior estimator responsibilities, developing the skills and knowledge needed to grow in your role. If you can do this and meet the following requirements, you might be a perfect fit! • Desire to grow into a junior estimator role and build a career within the company., • 2+ years of experience in a front desk, receptionist, or customer service role (automotive industry preferred, but not required), • Excellent communication and interpersonal skills, • Strong organizational abilities and attention to detail, especially with regard to data entry, • Proficiency using scheduling software and CRM systems, • Ability to multitask and remain calm under pressure ABOUT US Specializing in European and Japanese vehicles, International Sport Motors is proud to provide honest and reliable automotive repair, maintenance, and collision services for the San Francisco area. Our family-owned and -operated business has been around since 1980, and we don't plan on stopping anytime soon! We know we wouldn't be successful without our talented team members, which is why we heavily invest in training and provide technicians with paths for advancement and development. Joining us means becoming part of a cutting-edge team with a state-of-the-art facility that stays ahead of the newest trends and technologies. If you value quality, integrity, and transparency in a workplace, we want to hear from you! BE OUR NEW FRONT DESK CUSTOMER SERVICE REPRESENTATIVE! If you are ready to bring your customer service skills to a high-end automotive environment while building a career path toward becoming a junior estimator, join us! Apply today using our initial 3-minute, mobile-friendly application! Job Posted by ApplicantPro

• AlphaGraphics - US768

  

  Customer Service Representative

  hace 1 día

  San Francisco

  Job DescriptionBenefits: • Transit Pass, • Bonus Program Responsibilities: • Manage customer inquiries via phone, email, and in-person with professionalism and enthusiasm., • Assist customers in placing orders, providing product information, and resolving issues., • Provide estimates using company software., • Maintain accurate records of customer interactions and transactions., • Collaborate with production and management to ensure timely order fulfillment., • Provide follow-up communications to ensure customer satisfaction., • Identify and escalate priority issues to the appropriate team members., • Stay up-to-date with product knowledge and industry trends., • Contribute to a positive team environment and support colleagues as needed., • Arrange delivery for clients when requested.Requirements:, • High school diploma or equivalent; associate degree preferred., • 1-2 years of experience in customer service or a related field., • Strong communication skills, both verbal and written., • Ability to multitask and work effectively in a fast-paced environment., • Comfortable working with computer applications. Proficiency with either Adobe or Microsoft software a plus., • Positive attitude and a passion for helping customers.

• Klaviyo

  

  Senior Manager, Mid Market Partner Account Management

  hace 3 días

  San Francisco

  Job Description At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. At Klaviyo, the partnerships team prides themselves on being marketing and product experts. As a Senior Manager, MM PAMs, you will oversee a team of Partner Account Managers, ensuring they are set up for success to achieve their goals. These goals will also be met by working on a variety of initiatives that ultimately will benefit the ongoing partner experience. This includes, but is not limited to overseeing and iterating on our partner engagement model, aligning with our Partner Marketing team, and driving revenue. You will leverage strong communication and consultative skills to understand your team's needs and establish a growth strategy so that your team is able to hit various goals presented to them. The Senior Manager, MM Partner Account Managers recruits, trains, develops and supports experienced Partner Managers working within the Mid-market and enterprise segments to ensure that they meet specific new business goals on a weekly, monthly, quarterly and annual basis. Responsible for training and developing their direct reports, while also being on top of the forecast and important leading indicators of success. In this role you are responsible for enabling your team to manage Klaviyo partners, and ensure they are articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co-selling) with their partners, driving co-marketing alongside the ecosystem marketing team, and ensuring they are acting as a thought leaders in their space. How you'll make a difference: • Become a trusted management advisor that your team can lean on regularly, • Become a fierce internal advocate of the partner program to ensure our team is interlocked with other departments in order to achieve our goals, • Collaborate with your team to enable them to activate new agency partners by building and managing a lead referral pipeline with your partner portfolio, • Be comfortable operating with and exceeding revenue-focused goals at the team level, • Bring your creative thinking, strategies, and ideas to advance Klaviyo's values, build our culture, and execute on our vision for the future, • Take part in owning projects which will in turn allow you to collaborate with a highly driven team to ensure success in attaining company wide goals, initiatives and maintaining focus on revenue production, • Manage new and existing team members to ensure success across the entirety of the Agency Partnerships managed program, • Have 6+ years of relationship building experience that you can share with your team and showcase that you are adept at influencing and relationship building, • Management experience, • Have partnerships and/or sales experience with a direct revenue target, • Are thoughtful, engaging, and energetic, • Are comfortable and confident teaching your team members on how to thoughtfully hunt and adding/extracting value from new partnerships, • Obsessed with understanding how you can make the partnership experience more beneficial to our service partners, • Extremely comfortable both operating on a team level and working with management peers to identify and solve complex problems, • Comfortable presenting in large groups (both internally and externally) as you will be showcasing yourself as a thought leader in our organization and industry, • Proactively solicit and act on feedback from your customers, partners, team members, and peers., • Have a positive outlook and excellent written and verbal communication skills., • Have 4-6 years of SaaS account management, channel and/or sales experience., • Work collaboratively with Sales, Enablement, CS, Marketing and Product to achieve top line company revenue goals, • Bring your thinking, strategies, and ideas to advance our company's values, unique culture, and vision for the future. #CR1 #LI-Hybrid Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations:$136,000—$204,000 USD Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

• Multiply Labs

  

  Senior Strategic Account Manager - Cell Therapy

  hace 15 días

  San Francisco

  Job DescriptionAbout Multiply LabsMultiply Labs is a cutting-edge startup based in San Francisco, California, supported by top-tier tech and life science investors such as Casdin Capital, Lux Capital, and Y Combinator. Our mission is to build the best robots in the world, and use them to make the most advanced life-saving therapies accessible to all. We are revolutionizing the manufacturing of cell therapies by developing advanced robotic systems designed to automate and scale the production of these life-saving treatments. Our robots empower biopharma companies to produce cell therapies at scale without significantly changing their existing processes, reducing regulatory barriers and risks. While traditional approaches are time-consuming and lead to extremely high costs for patients (typically $1M+ per patient), using robotics can make these transformative treatments more accessible and affordable to patients in need. To learn more and to view a video of our robots in action, visit us at and follow us on LinkedIn. Position Overview We are seeking an innovative, highly motivated Senior Strategic Account Manager to own and expand relationships with our flagship cell therapy customers. In this role, you will serve as the primary commercial and operational partner for our pharma and biotech accounts—driving customer success, managing complex stakeholders, and aligning Multiply Labs’ roadmap with the evolving needs of GMP manufacturing environments. This role blends strategic account partnership with hands-on customer success, working closely with Product, Engineering, Quality, and Supply Chain to deliver exceptional value to our customers.Responsibilities: Relationship Management • Own the end-to-end commercial relationship for assigned pharma and biotech accounts, serving as the primary point of contact and trusted advisor., • Develop and execute strategic account plans, identifying customer goals, risks, expansion opportunities, and long-range partnership pathways., • Manage key stakeholders across technical, operational, and executive functions at customer organizations., • Lead expansion initiatives—from increased footprint to new product features to scaled consumables usage—by identifying customer signals and presenting clear value cases., • Partner with Multiply Labs leadership (CEO, Product, Supply Chain, and Finance) to shape pricing, renewal structures, and contract terms aligned with customer needs and internal strategy., • Track account health, usage patterns, customer commitments, and revenue forecasts with precision.Responsibilities: Product Partnership & Development, • Translate customer workflows and functional needs into clear product requirements., • Partner with Product Management and Engineering to shape features and product roadmap priorities., • Participate in product design reviews, feasibility discussions, and prioritization sessions., • Coordinate customer pilots, validations, and early testing cycles for new capabilities., • Identify unmet needs and lead structured Voice of Customer sessions to drive roadmap shifts.Responsibilities: Cross-Functional Alignment, • Act as the customer’s voice internally, synthesizing and sharing feedback across all teams., • Partner with Quality, Regulatory, and Supply Chain to ensure alignment on GxP expectations, audits, compliance topics, and risk mitigation.Responsibilities: Customer Success & Operational Excellence, • Own the operational relationship post-sale to ensure customers realize the full value of Multiply Labs’ platform., • Lead customer onboarding, ensuring readiness across installation, training, qualification, and workflow integration., • Manage launch execution, from planning to coordination with Engineering, Supply Chain, and Service for a seamless deployment., • Deliver customer training (in partnership with Field Engineers) and ensure customer teams are confident and self-sufficient., • Serve as the first line of escalation for customer needs, triaging issues and ensuring timely internal responses., • Monitor performance, adoption, and system usage; proactively identify areas to increase value and reduce friction.Qualifications, • Bachelor's degree in Biology, Engineering, or a related field, • 6+ years in Strategic Account Management, Customer Success, Product Management, or Program Management within biotech, pharma, cell therapy, CDMO, or life sciences tools, • Strong working knowledge of GMP/GxP and regulatory expectations for manufacturing and QC systems., • Experience bringing a product to market, • Proficiency with project management tools such as MS Project, SmartSheet, and JIRA, • Demonstrated success owning enterprise customer relationships and growing revenue in complex technical environments., • Experience interfacing with technical and scientific stakeholders (Manufacturing, Process Development, Automation, Quality, Regulatory)., • Ability to translate customer needs into actionable requirements for Product, Engineering, and leadership., • Excellent communication, stakeholder management, and executive-level presentation skills., • Comfortable operating in a fast-paced, early-stage environment with evolving processes and ambiguous constraints.Additional Preferred Qualifications, • Experience with cell therapy, cell processing automation, bioprocessing equipment, or robotics-based platforms., • Prior experience supporting system installs, validations, or launches in regulated biomanufacturing settings.Travel, • While our headquarters is located in San Francisco, CA, this position will require up to 10-25% domestic and international travel. Benefits, • 401K with 4% company match, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • Partial Health Insurance for Child Dependents, • HSA or FSA, • Twice weekly catered lunch (for team members in SF office), • Pre-tax Commuter Benefit, • 10 Paid Holidays, • Flexible PTO ClosingWe take pride in cultivating an environment that fosters collaboration, open communication, and authenticity. We are an equal opportunity employer; we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are diverse in background and singular in mission.

• OfficeTeam

  

  Customer Service Representative

  hace 5 horas

  San Francisco

  OfficeTeam - JobID: 00416-0013348482-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

• SRO Marketing

  

  Customer Support Representative (CSR)

  hace 9 días

  San Francisco

  Join SRO Marketing as a Customer Support Representative! We're a sales and business consulting firm that takes support on the road. The Customer Support Representative will be our roving specialist, setting up at community events to resolve service issues directly and coordinate account activity where it matters most—right in the heart of Stockton. As a Customer Support Representative, you’ll be the calm in the I can’t afford service storm—staffing pop-ups at bus stops, food banks, and community centers to help residents unlock free or low-cost wireless. The Customer Support Representative simplifies enrollment, verifies eligibility like a pro, and logs every detail so no one slips through the cracks. Why the Customer Support Representative Role Matters The Customer Support Representative is not just verifying eligibility—they’re restoring access. Every accurate record, every patient explanation, and every activated line means a student can do homework, a parent can call a doctor, and a job seeker can text back. Key Responsibilities of the Customer Support Representative * Promote wireless service options at community activations, guiding customers through enrollment with clear and streamlined workflows. * Coordinate onboarding tasks, including eligibility checks, documentation handling, and activation scheduling, to ensure smooth service setup. * Track activations, account updates, and customer feedback to measure campaign success and support performance goals. * Maintain accurate CRM records of customer preferences, service milestones, and engagement history to strengthen retention and reporting. * Collaborate with operations and support teams to resolve service challenges, align messaging, and ensure timely delivery of telecom solutions. * Monitor account activity and satisfaction indicators to identify upsell opportunities and recommend tailored service upgrades.