VIP Supervisor (h/f)



VIP Supervisor (h/f)

VIP Supervisor (h/f).

You will be responsible to provide an excellent and consistent level of service to your customers.

Responsibilities & objectives:


Make Guest Experience management a priority for every department

Pre-arrival emails, post-stays emails & courtesy calls for loyalty Program members

· Oversee all VIP arrivals and departures

· Welcome and escort all Elite et VIP members at check-in and check-out

· Collect useful information from other Hyatt properties and action

Coordinate different services to put in place Amenities

· Answer and anticipate guest needs for their stays

· Make or change room assignments according to guests requirements

· Room inspection for Top Tier Elite members and above

· Manage complaints of Loyalty Program Elite members & VIPs

· Presence and networking in the Regency Club

C Create a special and personalized relationship with guests

I Identify regular guests and perform a special service

· Interact everyday of guests stays

Analyze customers feedbacks to improve guest experience and provide strategic direction

Hold a weekly meeting for VIPs with departments managers

· Reports to the VIP Manager Qualifications :

Good customer service, communications and interpersonal skills are a must.

Fluent in English

· Excellent communication skills

· Knowledge of all departments

· Organisational skills

· Excellent presentation

· Costumer focused and details oriented

· Fluent English

  • Type d'emploi
    Temps plein

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Hyatt Hotel

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