Fujitsu France: Senior Workplace Subject Matter Expert.
Senior Workplace Subject Matter ExpertAsnières, Paris AreaFujitsu is looking for a Senior Workplace Subject Matter Expert for one of its top 100 accounts.Are you a Workplace expert with a strong customer focus and experience in Modern Management? Are you specialized in Microsoft Pack and able to take the lead in enterprise Windows 10 & O365 deployments? Do you have strong analytical and problem solving skills? Then you are the one we’re looking for to join our team!In this position, you will work under general direction with substantial responsibility and autonomy for planning and delivering their work.Recognized as a knowledge leader, supporting less experienced staff, you will perform varied and complex technical and professional activities and investigations, along with taking an analytical and systematic approach to problem solving.You will be reporting to the Head of Global Delivery. Key AccountabilitiesTechnical Capability. Work within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Ensure effective planning and implementation of creative and innovative service changes.Process. Contribute to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.Service Level. Manage systems within Service Level Agreements, proposing, defining improvements and implementing changes to meet service level requirements. Monitor performance through statistical reporting and analysis.Project Work. Lead technical implementation of medium complexity infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects work within a technical framework of the project to meet customer requirements.Customer Relations. Establish working relationships with the customer and relevant operational units...
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