Head of IT/Helpdesk



Head of IT/Helpdesk

Head of IT/Helpdesk.

Due to our exponential growth, we are looking for a Head of IT/Helpdesk who will be responsible for IT operations worldwide.

Reporting to the CFO of the company, your mission will be to:

• Lead IT operational initiatives and the overall planning

• Manage a remote team of helpdesk technicians based in different offices

• Maintain stability and availability of various technology services for our global offices

• Contribute to setting up all IT policies, and ensure they are adhered to in the different departments

• Maintain and support the in-house IT infrastructure, contributes to its design and evolution

• Guarantee a high level of satisfaction for users including executives

• Ensure the consistency of existing applications and recommend new technical solutions

• Challenge or retain vendor contracts

What do we require?

• Proven experience in equivalent role acquired in a fast-paced and international environment

• Management of remote teams is a plus

• Best practices culture such as service level agreements, customer satisfaction and security rules

• Fluent in English and French

• Organized, good sense of priorities, detail-oriented

• Strong reporting and communication skills

• Be able to deal with crisis and stressful situations

About Teads

Teads is The Global Media Platform. We have united and empowered the best publishers in the world and distribute ads to over 1.5 billion people every month within professionally-produced content.

Through its end-to-end platform, Teads provides demand-side, sell-side and creative technology to deliver better media effectiveness for brands, better monetisation solutions for publishers, and better experiences for consumers.

Teads partners with the leading marketers, agencies and publishers through a team of 800+ people in 26 countries

We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace con...

  • Type d'emploi
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