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You will provide all aspects of customer service i, sales support as well as handling inquiries, customers, and the sales office with the goal of working with the design team to generate estimates and specifications giving the customer the best options and technical answer to their requests. Everything you do will be focused on the customer experience. Creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person a high level of customer service. You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.

Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy

We want to hear from you if you are passionate about dogs and delivering a world-class customer experience! We are Fetch & Retrieve, a leading Premium Doggy Daycare Service on a journey to become the premier provider of dog services nationwide. We seek a dynamic and exceptional Doggy Daycare Assistant & Driver to join our team. As our Doggy Daycare Assistant & Driver, you will ensure our clients' beloved dogs are collected and returned to their homes safely and with the utmost care. You will play a vital role in delivering exceptional service to our clients and their dogs and help shape the future of our fast-growing and exciting business. The position will be full-time, with the opportunity for overtime as demand permits. You must have a flexible schedule to accommodate business needs. To be considered for this position, candidates should meet the following requirements: At least five years of clean driving experience Live in Greater London or surrounding areas (ideally East or North) Must be able to board 2 dogs per month [Essential] A confident driver with a familiarity with the areas we cover for collections/returns Comfortable and confident handling dogs of all breeds Excellent interpersonal and communication skills Enjoy working as part of a small but growing team A flexible and "can-do" attitude Must be prepared to work in all weather and conditions Level 2+ qualification in Animal Management preferred but not essential We are seeking candidates who are passionate about delivering exceptional customer service and who share our commitment to providing the highest level of care for our client's dogs. This is a full-time position with 40 hours per week, and compensation will be competitive and commensurate with experience. We also offer a range of benefits, including: Opportunities for paid-for qualifications and further training for the right candidate Ad-hoc perks and staff functions A supportive and collaborative work environment where you will have a voice and work directly with the owners of the business The chance to make this job your own and help shape the future of our business. Apply today and join our exciting journey towards becoming the leader in dog services nationwide! Job Type: Full-time Salary: £23,000.00-£25,000.00 per year Benefits: Additional leave Company car Company events Company pension Free or subsidised travel Health & wellbeing programme On-site parking Work from home Schedule: 10 hour shift Supplemental pay types: Bonus scheme Commission pay Tips Application question(s): Why do you want to join Fetch & Retrieve? Can you board dogs in your home? (Essential) Language: English (required) Licence/Certification: Driving Licence (required) Work Location: On the road Application deadline: 29/02/2024