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Customer Experience Salary: £24,000 per annum + commission Location: Hybrid Home/Office-Based in London, Paddington Hours: 40 per week FT About Bark Bark is revolutionising the way people find professionals in over 1,000 unique categories. As the UK's largest and fastest-growing services marketplace, we're on a mission to make finding the right professional quick and easy. With a presence in eleven countries and plans for further expansion, joining us at this genuinely exciting time will be a journey like no other. Our cutting-edge technology ensures that buyers always find the best professional for any job. With a talented team of over 220 dedicated individuals, we're committed to providing exceptional service and ensuring that our customers are satisfied every step of the way. This is an exciting time to join our scaling business, we recently ranked 64th in the Sunday Times 100 fastest growing private tech companies in 2023. As a profitable scale-up, Bark is in a unique position to offer the best of both worlds; the excitement and agility of a start up combined with the financial security and backing of a renowned private equity firm, EMK Capital. You'll have ownership, agility, responsibility and stimulation without any of the worry. About the Role We are looking for ambitious and professional Customer Experience Agent’s to join our team . This is an exciting and busy role where you will be the first point of contact for the professionals and buyers who contact Bark for support. In this role you will be the voice and face of Bark, expertly guiding our customers through the platform ensuring they get the most of their profile, and helping our professionals to build their businesses. You will be a dynamic problem solver who is able to juggle multiple priorities, whilst delivering an outstanding, next level service. Our professionals rely on our customer service as we aim to partner with them to help ensure their success is our success. As part of this role you will also have the opportunity to make commission, on top of your base salary, by converting warm leads through upsell opportunities. You will become the voice of the customer internally, as you champion their issues through sharing feedback and ideas you receive in your unique position at the forefront of the action. Responsibilities - Handle inbound calls from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented. - Promptly responding to enquiries via email, resolving issues with a professional-first mindset - Be a product & customer expert, assisting new and existing professionals with any queries that they may have - Onboard new professionals, getting them started and selling credits by showcasing the benefits of our platform and offering guidance to get them started successfully - Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business - Solve technical issues and support the development of our platform and products through providing vital feedback to the wider business Shifts We operate 24/7 from our central London office. Typically you will work 8.5 hour shifts with a half hour break. Some flexibility is required as all agents work at least one weekend day per month and one week of late shifts. Typically you would work the same shifts time throughout the week. We are also open to alternative working patterns, so when you talk to one of our Talent Partners, ask them for more information. Typical shift hours; - Early Shift: 8:00am to 16:30pm - Morning shift: 9:00am to 17:30pm - Late Shift: 3:30pm 12:00am (Paid Uber home from the office) Anyone working the late shift gets dinner provided once a month on Friday night and a cab home provided by us as well as a premium bonus for hours worked after 9:00pm. Skills and experience - Customer facing/sales experience desirable (not essential) - Computer literate (experience with customer service software a plus, we use Zendesk) - Ability to build strong rapport quickly and confidently with customers - A driven self-starter, self-motivated with a great work ethic - Confident in handling diverse queries, able to easily adapt to any given situation - The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark - Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls and admin - Exceptional attention to detail and follow through **Perks and Benefits** - Uncapped commission (avg. realistic £2,500 per annum, all sales are warm sales!) - Share options in a rapidly growing, Private equity-backed, company whose founders have a proven track record - Hybrid working policy; Central office in London (WFH 1 day per week) - Private health insurance, inc. dental cover, run by Aviva - L&D allowance; £250 to spend on your personal development - Enhanced Gympass membership for all employees with access to mental health courses and fitness classes - Fully stocked kitchen and monthly team lunches - Financial advisor - Cycle to work scheme - Regular wellness weeks; inc. industry leading talks, massages, art therapy
This isn’t stacking shelves. This is feeding families. As a Customer Assistant, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day of customers, you’ll keep moving and keep business booming. Every day is different, so you won’t just be working deliveries or working on the till; you’ll be doing all of it and more. You could even train to be a freshness specialist, non-food specialist or a bakery specialist. It’s your hard graft that puts food onto dinner tables and keeps our customers coming back. Our Customer Assistants work together as a team to ensure their store is clean, tidy and well-ordered so that customers can get the products they love and need. You’ll be part of a close-knit team who will soon become friends. Shifts include the weekends, but whether you have family commitments, are studying or have an extraordinary hobby, we make sure our rotas are available 3 weeks in advance so you can get the most out of your days off. This isn’t just a challenge, this is a challenge with great rewards – , you get out what you put in. If you love keeping busy and want to do a job that matters, find out more below and apply for a career a less ordinary. What you’ll do Unpack stock as deliveries arrive in store Providing excellent customer service on the tills Help our customers with any questions or queries, and locate items around the store Ensure the bakery stays topped up by baking fresh goods Ensure shelves are looking good, checking for sell by dates, ensuring quality and freshness for our customers Merchandising and maintaining our middles aisles of non-food products What you’ll need Some experience of working in a fast-paced environment The flexibility to start an early shift at 5am or finish a late shift at 11pm The ability to react positively to changing priorities The initiative to identify tasks that need to be completed The drive to work hard and contribute to the success of your store A friendly communication style with your team and customers Experience in providing excellent customer service What you’ll receive This isn't getting by. This is getting what you deserve. Working will be rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're proud to offer a competitive hourly rate, with 30-35 days’ holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in store discount, plus extra discounts on days out, cinema tickets and much more.
Optimus Search is an internationally acclaimed recruitment company, specializing in providing best in class staffing and consultancy services to global STEM clients and a vast network of professionals. Our primary markets include Engineering, Technology, and Life Sciences. With ambitious growth plans, we have achieved a remarkable 45% growth over the past 12 months. We're currently seeking Trainee Recruitment Consultants to join our team, and we've made substantial investments in our already award-winning learning and development function, with plans to increase it by 40% this year alone! If you're looking to work for a company that offers clear progression opportunities, look no further. We provide a well-defined 5-step progression plan, so if you aspire to be on the board of Directors one day, we can make that dream a reality. Your Responsibilities as a Trainee Recruitment Consultant: - Conducting sales calls to prospective and past clients to promote Optimus Search as a valued business partner. - Participating in meetings and negotiating rates. - Crafting job adverts and social media content to attract top talent. - Proactively headhunting candidates with specific skill sets. - Coordinating interviews and extending job offers to successful candidates. - Building and nurturing strong, lasting relationships with both clients and candidates. What's in it for You: - Competitive basic salary with exceptional commission potential. - Realistic first-year earnings of £40,000 OTE. - High-performing individuals can earn well over £230,000. - Access to award-winning training. - Outstanding prospects for career progression, including opportunities to advance into senior sales and management roles within your first 12-24 months. What Experience Do You Need to Be a Trainee Recruitment Consultant? - No prior recruitment experience is necessary; comprehensive training will be provided. - We've welcomed Trainee Recruitment Consultants with diverse backgrounds, including: Graduates Sales professionals Customer service experts Hospitality enthusiasts Lettings negotiation specialists And many more backgrounds.
One Avenue Group is a boutique, luxury serviced office company that are based in numerous iconic locations in London. We pride ourselves in being the very best in offering a high level of service & hospitality. We’re looking for career-focused people to support our expansion and growth whilst we provide experience, knowledge and training throughout all aspects of the operation in order for you to take on a team leader role at the end of the programme and ultimately enable you to carve out your own personal career aspirations. This is an exciting opportunity for you to join a growing dynamic, 5* boutique serviced office company in the heart of London that does things differently. We want people that are looking to learn and make a mark where they can be supported, trained and gain career prospects within a company. If this is you, then read further. Responsibilities As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You will work alongside a growing team of other Client Experience Assistants, while reporting to the Assistant Centre Manager. Some of your key responsibilities will include: Assisting with administrative requests – with our operations department being an extension of our client’s businesses, it is important we deal with client requests in a timely and professional manner, while adding a personal touch Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding services, where full training will be provided Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given design projects, allowing you to develop your interior design skills Organising client events – part of our concierge service is hosting client events, which you and your front of house colleagues are given autonomy to organise, creating a luxurious experience for our clients Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times, allowing clients to work in a space for success · Requirements You will ideally be someone that has: The will to learn and develop their skills in customer service and high-end hospitality The ability to communicate to our clients with etiquette and politeness An ability to sell your own ideas, encapsulate ideas of others and take them from conception to execution Ideally (but not necessarily) some experience of a fast-paced, high standards driven environment Strong team player capabilities with an ability to work well in a productive team environment An energy and enthusiasm to learn and develop yourself and build your career An ability to demonstrate flexibility and operate in a changeable environment MS Office skills, including Word, Excel and PowerPoint A desire to be part of the supportive One Avenue family where you’ll be treated as an individual and nurtured to succeed in your career · Benefits As well as a competitive annual salary, you’ll get: Training and development opportunities with our extensive learning academy and the option to attend external courses Opportunity for advancement that aligns with your career aspirations 31 days paid holiday, including bank holidays Enrolled on our People’s Pension Scheme Regular team nights out to some of the most enviable & hippest places in London Cycle to work and park your bike at our secure premises Season Ticket Loan Discounts - ranging from bars, restaurants and other local establishments A fun activity-filled sports day in the summer An invitation to our famous Christmas event every year Access to 24/7 Employee Assistance Programme Refer a friend scheme from £500 to £1000 per referral Hours of work are only Monday to Friday, so that you can enjoy the weekends!
At Nationwide, a Multi-Skilled Member Representatives role is having the ability to best support our members with our great services. From transactions on the till, allocated time handling inbound calls from members, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our membersworking closely as a team. Some branches in this area are closed to the public on certain days as you will be helping members on the phones . We are looking for future talent in our communities to work at our branches in the West Wickham area. With this in mind, we will be conducting interviews to build a Talent bank in this location. If the role is advertised as part time the salary will be pro rata. If there is not a role suitable at the time of interview, and your assessment is successful, your details will be held in the talent bank and given priority for any future vacancies at the same job title and role responsibilities for the assessment you passed. You will be active in our talent bank for 6 months. You’ll need to be within a 45 minute commute of the branch you’re applying to work in, and here’s the good news. Whilst major banks continue to close branches, we’re keeping ours open. Nationwide’s commitment to the High Street means we now have the UK’s largest network, with over 600 branches. So if the location you’re considering is outside the 45 minutes then please check our other vacancies that are closer to you. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. Who we are looking for What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can’t a Multi-Skilled Member Representative do! This is the great part about this role, it’s so versatile. There is an opportunity to work on the counter completing transactions and educating members on our digital services and easier ways to bank with us. A large part of the role will be dealing with Member queries online and via the phone and face to face. We build up our knowledge day in day out to ensure we can answer all our members queries. They are the most important part of our day. What you'll be doing We’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because our members are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our members? Working for a building society you will have the opportunity to change someone’s life for the better. You’ll take care of our members/customers from guiding them through online banking to discussing our range of services whilst adapting our style to suit all our member’s needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our members, building our society. Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these. • Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand. • Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members. • Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome. We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance. The extras you'll get There are all sorts of employee benefits available at Nationwide, including: • A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% • Up to 2 days of paid volunteering a year • Life assurance worth 8x your salary • A great selection of additional benefits through our salary sacrifice scheme • Access to an annual performance related bonus • Access to training to help you develop and progress your career. • Gympass- Access to a range of free and paid options for health and wellness • Location Allowance of £2060 Why work for us? Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank. As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society. When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead