Hobbycraft

Position Overview: We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities: Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users. Liaise with clients and handle more complicated or sensitive complaints and queries. Develop and plan training programs for team members to enhance their skills and knowledge. Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage. Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications: Proven experience working in the car spare parts industry in a similar role. Excellent leadership and interpersonal skills with the ability to motivate and inspire team members. Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders. Exceptional problem-solving abilities and a customer-centric approach. Proficiency in relevant software applications and customer service tools.

Responsibilities: Oversee the smooth and efficient operation of the office, ensuring all administrative tasks are completed accurately and on time. Manage office supplies and equipment, ensuring inventory levels are maintained and orders are placed as needed. Coordinate schedules and appointments for staff members, as well as meetings and events. Serve as the primary point of contact for customer inquiries and complaints, providing exceptional service and resolving issues promptly. Handle correspondence, including emails, letters, and phone calls, professionally and courteously. Maintain records, including sales records, customer data, and employee information, ensuring accuracy and confidentiality. Assist with human resources tasks, such as onboarding new employees, managing employee files, and coordinating training sessions. Manage budgets and expenses, ensuring spending is in line with company policies and objectives. Foster a positive and collaborative work environment, providing support and guidance to team members as needed. Stay informed about industry trends and developments, providing insights and recommendations to senior management. Requirements: Bachelor's degree in business administration or a related field. Proven experience in office management or a similar role. Strong organizational and multitasking abilities, with excellent attention to detail. Excellent communication and interpersonal skills, with the ability to interact professionally with customers and colleagues. Proficiency in Microsoft Office Suite and other office software. Familiarity with the retail industry, particularly in the areas of jewelry, watches, and accessories, is preferred. Ability to work independently and as part of a team, with a proactive and positive attitude. Flexibility to adapt to changing priorities and deadlines. Previous experience in human resources and budget management is a plus. A commitment to upholding the highest standards of professionalism and integrity in all aspects of work.