Customer Service Administrator
hace 2 días
Gateshead
🌐 Customer Service Administrator (Remote | Part-Time)
💼 Sector: Accountancy
📍 Interviews Held In: Shared Office Space – Paddington, London
🕒 Hours: Part-Time (Approximately 20 hours/week)
💰 Salary: £15,000 per year
➡️ Approx. £1,250/month | £288/week | £57.50/day (based on 5 days/week)
📢 About Us
We are a growing, client-focused accountancy firm providing expert financial support to individuals, startups, and small businesses. We're committed to professionalism, clarity, and excellent service — and we're looking for someone who shares that ethos.
👩💻 The Role
We’re looking for a proactive, organised, and friendly Customer Service Administrator to join our remote team. You’ll be the first point of contact for our clients, ensuring smooth communication, prompt responses, and efficient handling of day-to-day admin tasks.
📝 Responsibilities
Respond to customer queries via phone and email in a timely, professional manner Schedule client appointments and follow up on outstanding documents Maintain and update internal databases and client files Support accountants and team members with administrative duties Flag client issues or complaints to relevant team members Ensure all communications reflect our tone: professional, helpful, and clear ✅ You Should Have
Previous experience in customer service or administrative support Strong written and verbal communication skills Excellent organisational abilities and attention to detail A self-motivated attitude and ability to manage tasks independently Familiarity with tools like Google Workspace, Microsoft Office, and CRM software is a plus 💼 What We Offer
Fully remote role – work from anywhere in the UK Supportive and friendly team Opportunity to grow within the company Flexibility around working hours (within agreed time frames) Regular virtual check-ins and optional in-person team days 📍 Interview Process
Initial interviews will be held in person at our shared office space in Paddington, London. You’ll meet members of our team and get a better feel for how we work. 📅 Start Date:
ASAP – we're looking to fill this role quickly, so early applicants are encouraged. 📨 To Apply:
Send your CV and a short cover letter explaining why you’re a great fit for the role. We look forward to hearing from you!
Claire PearceActivo hace 2 días