Business Operations Assistant Apprentice
3 days ago
Sheffield
Employer description: Wayv Talk and Broadband for Business is a fast-growing telecommunications provider delivering broadband, voice, mobile, I.T and connectivity solutions to SMEs throughout the UK. Overview: The Operations Assistant plays a crucial role in supporting day-to-day telecom operations, ensuring smooth coordination between suppliers, engineers, customers, and internal support teams. Responsibilities: • Onboarding new customers, gathering information on customer requirements, planning and booking installations., • Manage multiple tasks while maintaining a high level of accuracy and attention to detail., • Handle broadband orders (SoGEA, FTTP, leased lines), track supplier tickets, and chase updates including civil works., • Liaise with engineering, support and accounts teams to ensure smooth installations and service transitions., • Ensure customers are fully set up prior to installation, including adding numbers to platforms and confirming service readiness., • Provide customers with regular updates on porting dates, broadband installation/survey progress, cease completion, and settlements., • Submitting number ports, monitoring progress, updating customers, and liaising with suppliers., • Chase suppliers for updates on ports, broadband orders, civil work, and open tickets., • Ensure all equipment is ordered and delivered to site prior to installation., • Maintain email folders., • Create, manage, and send Docusign agreements and other installation paperwork., • Prepare and maintain accurate engineering notes for daily jobs, installations, and maintenance visits., • Log cases/tickets from inbound calls across support, sales, and operations., • Exceptional attention to detail and accuracy., • Highly organized with strong ability to prioritize and manage multiple tasks., • Strong communication skills for customers, suppliers, and internal interactions., • Proficiency with Microsoft Office and CRM/ticketing platforms., • Operations: 2 years (required), • Experience working in operations, administrative, or service-delivery role (industry experience is beneficial but not essential — full training will be provided)., • Basic understanding of service-related processes such as order handling, account updates, or coordinating with suppliers/partners., • Familiarity with general technical or service terminology (training will cover all role-specific terms). Entry requirements: • A Level 3 qualification plus 12+ months of work experience, • A business-related degree (e.g. business, finance, economics, maths), • A non-business-related degree plus 6+ months of work experience If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours per week, 9am – 5pm, Monday to Friday. Benefits: • Additional leave., • Company events., • Gym membership., • Private medical insurance., • Competitive salary., • Company pension scheme., • 21 days holiday plus Bank Holidays., • Additional holiday each year of service., • Unlimited Sim Card., • Staff events. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Karina H.Active 5 years ago