Travel Operations & Client Support Executive
2 days ago
Telford
You're the person everyone calls when something needs organising. You don't miss details. You don't drop balls. And when things go sideways — which in travel, they sometimes do — you find a way through, calmly and quickly, without waiting to be told what to do. If that sounds like you, keep reading. Who We Are Crown Journey designs high-end UK travel experiences for mainly luxury American couples and families who want to visit the UK and are looking for something far beyond the usual tourist trail in England, Wales and Scotland. We're based in Telford, Shropshire and we're part of Travel Collection Limited, a global DMC group operating in sixteen countries worldwide. We're a small, ambitious team. We work hard, we care deeply about what we deliver, and we're building something we're genuinely proud of. The Role When our Sales team closes a booking, you take over. You become the operational backbone of every trip — booking hotels, transfers, guides, tickets, experiences — and the main point of contact for our clients and partner agencies from that moment until the trip is complete. You'll be juggling multiple live bookings at any one time, each one different, each one carrying real responsibility. When something goes wrong — a supplier goes quiet, a confirmation doesn't arrive, a client calls in a panic — you're the one who fixes it. This role requires someone who is genuinely self-sufficient. We're not a big corporate with layers of management. You'll manage your own workload, set your own priorities, and be trusted to get on with it. Day to day you'll be: • Coordinating all logistics for upcoming trips and managing live operations, • Making bookings and processing payments against costed trip inclusions, tracking invoices, ensuring every supplier is paid accurately and on time and keeping records, • Producing a polished pre-arrival booklet for every client — a comprehensive document covering all logistics, timings, tickets, contacts and everything they need for a seamless trip, • Communicating with clients, travel agencies and UK suppliers, • Pre-departure checking — and then checking again, • Being on-call occasionally when clients are travelling (evenings/weekends), • Constantly looking for ways to improve how we operate You • Exceptionally organised — structured, methodical, nothing falls through the cracks, • A calm problem-solver — you find a way, every time, no matter what the day throws at you, • Self-sufficient — you own your workload and don't need chasing, • A great communicator — clear, professional, and trusted by luxury clients, luxury travel advisors and our partners in the UK alike, • Well travelled — you understand what a great trip feels like from the inside, • AI-fluent — you use tools like ChatGPT or Claude daily to work smarter. This isn't optional., • Invested — you want to do well, and you want Crown Journey to do well. You treat every booking like your own reputation is on the line., • Background: 2+ years in luxury travel operations, event management, hospitality or a similar logistics-heavy role. Strong preference for candidates with prior DMC experience. What You Get • Salary discussed at interview, commensurate with experience, • Performance incentive equivalent to 2 months' salary per year, • Permanent contract from day one, • Modern lakeside office in Telford, • Company laptop, phone and headset, • Pension after qualifying period, • A team that takes the work seriously and has a lot of fun doing it Right to Work Applicants must have the unrestricted, permanent right to work in the UK.
Sukjinder T.Active 2 months ago