Gracee

Full-Time Order Processor & Customer Support Assistant – Immediate Start We are looking for a reliable and enthusiastic Order processor & Customer Support Assistant to join our friendly and supportive team. This is a full-time position with an immediate start. The role involves handling small, lightweight products only, and full training will be provided. Key Responsibilities • Process customer orders using our iPad-based system and prepare items for dispatch, • Organise stock, receive and sort deliveries, and monitor inventory levels using our software platform., • Handle customer returns and replacements efficiently and accurately, • Answer customer enquiries by phone and provide excellent customer service when required, • Work closely with colleagues in a small, friendly team environment, • Maintain a tidy and organised workspace while ensuring attention to detail in all tasks About You • Fluent in English, both spoken and written, • Friendly, confident, and professional in dealing with customers and colleagues, • Well-organised, proactive, and able to work efficiently in a busy environment, • Positive attitude with a willingness to learn and develop new skills, • Strong attention to detail and ability to follow processes accurately, • Team-oriented and dependable, • Previous experience in customer service, retail, administration, or similar roles is advantageous but not essential, • Basic Excel skills would be beneficial but are not required What We Offer • Full training and ongoing support, • A welcoming and collaborative team environment, • Opportunities to learn new skills and grow within the business, • Clean and organised workplace, • Stable, full-time employment with regular weekday hours Working Hours Monday to Friday, 9:00 AM – 5:00 PM Location Based near Canons Park, Stanmore, with excellent public transport links.

Full-Time Order Processor & Customer Support Assistant – Immediate Start We are a branded wholesaler based in Stanmore, supplying our products to a wide range of retailers including high street shops, independent department stores, and garden centres. We are offering a full-time position with an immediate start. The role involves handling very light products, so no heavy lifting is required. Full training will be provided. Key Responsibilities • Fulfil customer orders using an iPad system and prepare them for dispatch, • Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported), • Manage customer returns and replacements efficiently, • Answer customer phone calls when needed, providing excellent customer service, • Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback Requirements • Fluent English is essential, • Confident, proactive, and able to perform well in a busy environment, • Willingness to learn, improve, and grow within the role, • Strong team player with a positive attitude, • Previous experience in retail, warehouse, or customer service is preferred but not required, • Basic Excel skills are desirable but not mandatory Working Hours • Monday to Friday, 9:00 AM – 5:00 PM Closed on Bank Holidays and National Holidays Location • Based near Canons Park in Stanmore, with good access to public transport