Customer Service Co Ordinator
25 days ago
Walsall
REED are recruiting on behalf of a successful and growing business based in Aldridge. Renowned for delivering high-quality products and exceptional customer service, our client works with a wide range of trade and commercial customers across the UK. \n Due to continued growth, an exciting opportunity has arisen for a Customer Service Coordinator to join their friendly and supportive team. \n The Role \n As a Customer Service Coordinator, you will be the first point of contact for customers, ensuring an outstanding customer experience from initial enquiry through to order completion. This is a varied role combining customer service, order administration, showroom support and sales coordination. \n Key Responsibilities \n\n • Managing customer enquiries via telephone, email and online channels.\n, • Processing customer orders accurately and efficiently.\n, • Providing product information, pricing and order updates.\n, • Building strong relationships with trade and commercial customers.\n, • Following up quotations and customer enquiries.\n, • Maintaining accurate customer records and updating internal systems.\n, • Coordinating with purchasing, operations and product teams to ensure smooth order fulfilment.\n, • Welcoming customers to the showroom and conducting showroom tours, showcasing products and collections.\n, • Assisting customers with product selections and recommendations.\n, • Representing the business at industry exhibitions and trade shows.\n, • Supporting the wider team with administrative and customer service activities.\n, • Ensuring all customer interactions reflect the company's commitment to quality and service excellence.\n\n About You \n We are looking for someone who is: \n\n • Friendly, professional and confident when communicating with customers.\n, • Passionate about delivering exceptional customer service.\n, • Highly organised with excellent attention to detail.\n, • Comfortable interacting with customers both in person and over the phone.\n, • Proficient in Microsoft Office applications.\n, • A proactive team player with a positive attitude.\n, • Able to prioritise workloads and work effectively in a fast-paced environment.\n, • Experienced within customer service, customer coordination, sales support or sales administration.\n, • Experience using CRM or ERP systems would be advantageous but is not essential.\n, • Willing to attend trade shows and occasional industry events as required.\n\n Benefits \n\n • 28 days annual leave, including bank holidays.\n, • Company pension scheme.\n, • Free on-site parking.\n, • Full training and ongoing development opportunities.\n, • Supportive and collaborative working environment.\n, • Excellent long-term career prospects with a growing business.\n
Omega building S.Active 60 minutes ago