Technical Support Advisor
26 days ago
£23500–£24000 yearly
Full-time
Waltham Cross
Exciting Opportunity Alert! Join Our Growing Team at Blue Ice Machines!
Blue Ice Machines is at the forefront of the soft-serve revolution! As an industry-leading supplier of soft ice cream, slush, milkshake, and bean-to-cup coffee machines, we’re experiencing explosive growth—and we want YOU to be part of the journey!
We’re on the hunt for a Customer Service Adviser to join our friendly and dynamic team. This is your chance to be part of a thriving company, providing top-notch support to our customers. If you love problem-solving, multitasking, and delivering exceptional customer service, this role is for you!
Responsibilities:
Over the phone troubleshooting
Liaising with customers and engineers
Supporting spare parts ordering
Problem solving in a fast and efficient manner.
Ability to work with minimal supervision or guidance.
Provide excellent after sales support and fast response to customers in line with companies SLA’s
Efficiently input data and update company CRM
Communicate efficiently in a professional manner.
Requirements:
Basic IT knowledge
Customer service experience.
CRM knowledge an advantage
Ability to work with minimal supervision or guidance
Job Type: Full-time
Pay: £23,500.00-£24,000.00 per year
Additional pay:
Bonus scheme
Yearly bonus
Benefits:
Additional leave
Company pension
Cycle to work scheme
Schedule:
Monday to Friday
Experience:
Customer service: 1 year (required)
Location:
Waltham Abbey (required)
Work Location: In person
Mindy RubinActive 26 days ago