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• Barclays Bank PLC

  

  Customer Service Advisor - Manchester

  hace 17 días

  Manchester

  Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

• AJ Bell

  

  Customer Service Administrator (6-8 months Fixed-Term Contract) - AJ Bell

  hace 3 días

  Manchester

  We're now looking to extra support across our Transfers, Bereavement and Investments teams within our Customer Services area. Ability and commitment to deliver excellent customer service skills. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling m

• Teleperformance

  

  Education Recruitment Advisors

  hace 3 días

  Manchester

  Education Recruitment Advisors Start date: December 2025 Location: Home-based. Some travel required. Salary: Dependant on experience, circa £35,000 Hours: Full-time 37.5 hours per week. Training Duration: Initial 3 days intensive training followed by longer term on the job training & mentoring Contract: Fixed term until 31 March 2027. Overview We have a temporary role as an Education Recruitment Adviser on the Teacher Training Adviser team to cover for an adviser going on maternity leave and parental leave. Our advisers work on our contract with DfE and are successful in encouraging people to consider teaching as a career and in supporting them to become more able to secure places on teacher training courses. Much of the role has a focus on offering support to a cohort of candidates by phone, email and text while working from home. There is also a need for face-to-face support for candidates at events, e.g. at specialist teacher training recruitment events and at graduate recruitment fairs. The ideal candidate will have: • A successful teaching background, having taught in England and must hold Qualified Teacher Status, • Enthusiasm for a teaching young people in a school setting, • Outstanding influencing and persuasion skills, • Provide one-to-one support to up to 200 individual candidates at any time to retain and encourage an initial interest in teaching. Help them to decide on a teaching career, and take the most appropriate steps towards this, • Host and support events for candidates to foster and grow commitment to a teaching career, • Help candidates to improve their readiness to apply for teacher training, e.g. by supporting them to gain school experience, • Facilitate discussions in an online community, to encourage teacher training course applications Successful candidates must: • Be an experienced teacher in the compulsory educational setting in England, and have Qualified Teacher Status (QTS), • Be sufficiently IT literate to successfully work from home using Outlook, MS Teams, and databases Successful candidates may have: • Strong evidence of resilience, emotional intelligence and commitment to peers and candidates, • A working knowledge and experience of contemporary teacher training courses, or the early career framework, • Experience in coaching or mentoring adults, • Have proven ability to be adaptive to frequent change, e.g. in the policy direction of the work or emphasis on different areas of support Salary: Circa £35,000.00 per year Education: • Bachelor's (required) Application deadline: Reference ID:

• boxxe

  

  Customer Service Coordinator

  hace 16 días

  Manchester

  For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference. At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human. Your Mission 💪 As part of our customer service team; you'll support our customers by phone and email answering questions with clarity and care. You'll log interactions, escalate complex issues, and work with suppliers, couriers, and colleagues to resolve problems. You’ll follow up to ensure everything is sorted. You enjoy a fast paced environment, love solving challenges, and take pride in delivering top-tier service. As a boxxe ambassador, you’ll live our values, collaborate across teams, and find ways to improve processes and delight customers. What you’ll be doing 🎯 • Manage returns, credit requests, delivery issues, and warranty queries in line with SLAs, • Liaise with suppliers, customers and boxxe team members on order and delivery enquiries, ensuring satisfaction and consistently exceeding SLAs, • Answer and coordinate overflow calls into boxxe, providing prompt, accurate support, • Communicate with suppliers and couriers to initiate investigations, replacements or returns of faulty, incorrect or unrequired goods, • Maintain high standards of customer communication and professionalism, upholding company service standards, • Assist with team tasks during busy periods and staff absence, • Identify recurring issues and escalate for process improvement What experience we think you’ll need 🚀 • Proven track record proactively building and developing customer relationships internally and externally, • Articulate communicator with strong phone and written skills, and high attention to detail, • Systematic, structured approach to work, with the ability to plan and manage your own time effectively, • Sound commercial judgement, making rational decisions based on available information, • You’ll be a team player, with the passion to push themselves and their team to succeed, • Genuine passion for boxxe’s mission and values, demonstrating clear alignment with our purpose At boxxe we believe that business should be about more than just profits. Sustainability is a core value. We are committed to reducing our environmental impact, encouraging inclusive working environments, and trading ethically. Everyone at boxxe is responsible for considering the impact of their actions on the environment and for reducing our carbon footprint through embracing Work from Anywhere (in the UK) principles, minimising travel by using virtual technology and adopting sustainable practices. boxxe embraces diversity. As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.

• BrightBox Group

  

  Account / Candidate Management Lead

  hace 9 días

  Manchester

  Account / Candidate Management Lead BrightBox Group Manchester / Hybrid / Remote (UK) About BrightBox BrightBox are redefining how high-performing organisations build and flex talent — and we’re looking for someone with strong client, candidate, and delivery experience to help make that vision real. The Opportunity If you’re an experienced Account Manager, Recruiter, or Delivery Consultant who’s built deep relationships with clients and contractors, this is a chance to step into a more strategic, commercial, and operational role. You’ll take ownership of our partner and associate network — the engine behind BrightBox’s delivery — ensuring quality, engagement, and performance across our flexible tech workforce. What You’ll Do Account/Supplier Management • Build and manage relationships across BrightBox’s global supplier and partner network, driving collaboration and value., • Define and embed a scalable partner management framework that ensures performance, compliance, and growth., • Oversee onboarding, reviews, and escalations — maintaining trust and quality across every engagement., • Negotiate competitive terms and ensure partner alignment with BrightBox and client expectations., • Spot opportunities for collaboration, cross-sell, and added value within the partner ecosystem. Associate (Contractor) Management • Own the end-to-end associate experience — onboarding through to engagement and offboarding., • Act as the key point of contact for associates, resolving issues, capturing feedback, and ensuring a great experience., • Ensure all compliance, documentation, and IR35/AWR requirements are completed accurately and on time., • Use systems and automation to improve visibility, reporting, and operational efficiency., • Track and report key metrics — retention, utilisation, engagement — to inform continuous improvement. Collaboration & Delivery • Work closely with Account, Delivery, and Operations teams to ensure smooth onboarding, high performance, and rapid issue resolution., • Contribute to process improvement and scalability initiatives across the business. What You Bring • Proven background in recruitment, account management, or talent delivery — ideally in IT, digital, or tech sectors., • Strong stakeholder management and relationship-building skills., • A commercial, solutions-focused mindset — comfortable negotiating, problem-solving, and improving processes., • An eye for detail with a genuine interest in compliance, governance, and service quality., • Tech-savvy and comfortable using CRM or ATS systems; excited about using data and automation to drive results., • Resilient, proactive, and collaborative — someone who enjoys making things work better and smarter. Why Join BrightBox? • Play a central role in scaling a next-generation talent model that’s transforming how tech teams are built., • Join a fast-growing, digitally native business where ideas are heard and ownership is real., • Hybrid or remote flexibility, with a culture built on autonomy, transparency, and innovation., • A rare opportunity to step into a more strategic and influential role, while leveraging your recruitment experience.

• Mimi's Travel Vacations

  

  Travel Agent

  hace 3 días

  Manchester

  Mimi's Travel Vacations is seeking several outgoing and amazing individuals with a passion for the travel industry to join our growing team! As an independent travel agent, you will: Communicate with clients to determine the type of travel they wish to book, including their personal preferences and budget constraints. You will research various destinations and present them to your client for approval. You will support clients before, during and after traveling. Travel Agent Duties (including but not limited to): Research various destinations and means of travel including prices, customs, reviews, etc. Determine the client's specifications and budget, and suggest suitable travel packages or services. Organize travels from beginning to end, through booking tickets and accommodations, securing rental transportation, etc. Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Attend trainings to maintain familiarity with tourism trends. Requirements: Must have a computer, smartphone, or tablet. Must be comfortable working with minimal supervision. Must have a customer-oriented mindset be enthusiastic about using social media. Must be a problem solver and great listener. Must be energetic with a positive attitude. Benefits: No experience needed Full daily training provided Work when you want, as often or as little as you want. Work from where you want. Earn complimentary bonuses, theme park tickets, cruise tickets and more. Licensed and Bonded Travel Agent. Powered by JazzHR

• Zencargo

  

  Account Manager

  hace 8 días

  Manchester

  Description Join Zencargo as an Account Manager and drive strategic growth for our customers and business. As an Account Manager at Zencargo, you’ll take full commercial ownership of a defined portfolio of customers, focusing on growing gross profit and maximizing customer lifetime value. You’ll be the trusted partner and strategic advisor to your clients — shaping their logistics vision, ensuring clear ROI, and deepening engagement through our innovative platform, services, and expert team. This is a high-impact, growth-oriented role for a commercially minded relationship builder who thrives on using data to unlock value, spot opportunities, and deliver measurable results. If you’re driven, strategic, and ready to take ownership of your success, we want to hear from you. Own your book of business : Drive volume and gross profit growth across your customer portfolio, with full accountability for performance. Build long-term value : Create and maintain a living Joint Impact Plan for each customer, aligned to clear ROI levers: transport spend, working capital, revenue, productivity, and CO₂ reduction. Drive platform adoption : Champion Zencargo’s technology, ensuring full customer engagement with features, reporting, automation, and optimisation tools. Strengthen relationships : Build strong multi-threaded relationships across customer organisations, expanding stakeholder engagement and becoming a trusted advisor. Lead strategic conversations : Run customer-facing business reviews, unlock new opportunities (lanes, modes, supplier optimisations), and present actionable insights from data. Collaborate cross-functionally : Partner with Operations, Pricing, and Product teams to deliver value. Own pricing discussions, rate card alignment, and escalation resolution. Key Responsibilities Manage a portfolio of strategic accounts Build and execute strategic account plans with defined growth targets Increase stakeholder engagement and account penetration Lead regular Business Reviews and ROI storytelling Drive proactive platform usage and feature enablement Monitor daily performance metrics using internal BI tools (e.g. Thoughtspot) Collaborate with Pricing

• Manatal

  

  Travel Customer Representative / Travel Consultant (Remote)

  hace 10 días

  Manchester

  Join Our Travel Adventure Team! Do you love traveling and helping others explore the world? Are you looking for a flexible, remote career that offers growth and purpose? At Prestige Travel Agency by Mich , we’re looking for passionate Travel Customer Representatives / Travel Consultants to join our expanding global team. About the Role As a Travel Customer Representative, you’ll be the first point of contact for clients — assisting them from booking through their return home. You’ll handle inquiries, reservations, and travel changes while ensuring every experience exceeds expectations. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, or chat. Assist with bookings, changes, cancellations, and special requests. Provide accurate information about destinations, travel documents, and policies. Follow up with clients to confirm satisfaction and trip details. Handle concerns with empathy, efficiency, and professionalism. Ideal Candidate Passion for travel and helping others create unforgettable experiences. Strong communication and problem-solving skills. Organized, dependable, and detail-oriented. Experience in travel, hospitality, or customer service is a plus (but not required). Comfortable with technology and remote teamwork. Perks 100% remote with flexible scheduling. Exclusive travel perks and discounts. Growth opportunities within the agency. Ongoing training and a supportive team environment. If you’re ready to turn your love of travel into a rewarding career, we’d love to hear from you! Apply now: Let’s create unforgettable experiences — together.