Customer Service Supervisor
1 month ago
£16.31–£20 hourly
Full-time
Position Overview:
We are seeking a dynamic and experienced Customer Service Supervisor to join our team. The ideal candidate will have a strong background in the car spare parts industry and proven experience in a similar role. As a Customer Service Supervisor, you will be responsible for supervising and coordinating the activities of our help and advisory services team, ensuring exceptional customer support and satisfaction. Key Responsibilities:
Directly supervise and coordinate the activities of help and advisory services to provide support for customers and users.
Liaise with clients and handle more complicated or sensitive complaints and queries.
Develop and plan training programs for team members to enhance their skills and knowledge.
Establish and monitor work schedules to meet the organization's requirements and ensure optimal customer service coverage.
Discuss customer responses with managers to improve the product or service provided and resolve operational problems effectively. Qualifications:
Proven experience working in the car spare parts industry in a similar role.
Excellent leadership and interpersonal skills with the ability to motivate and inspire team members.
Strong communication skills, both written and verbal, with the ability to effectively liaise with clients and internal stakeholders.
Exceptional problem-solving abilities and a customer-centric approach.
Proficiency in relevant software applications and customer service tools.
Raza AbbasDirector•Active 1 month ago