Guest House Manager
1 month ago
Kemptown, Brighton and Hove
As a Guest House Manager, the post holder will be responsible for overseeing the daily operations of our hotel to ensure exceptional guest experiences and efficient management of all hotel activities. He/she will be a dynamic leader, capable of leading a team, managing resources, and delivering high-quality service in a fast-paced hospitality environment. Key Responsibilities:
Oversee the day-to-day operations of the Guest House, including check-in/check-out procedures, housekeeping, maintenance, and room reservations.
Monitor guest reviews and feedback and take proactive steps to enhance the guest experience.
Monitor and manage the Guest House's budget, expenses, and revenue to ensure profitability.
Support the sales team to promote the Guest House through various marketing channels, such as online travel agencies, social media, and local partnerships.
Recruit, train, schedule, and manage Guest House staff, including front desk, housekeeping, restaurant, and maintenance teams.
Maintain high cleanliness and maintenance standards throughout the Guest House to meet or exceed industry regulations.
Requirements
Previous Guest House management experiences as a supervisor or similar role
Strong leadership, communication, and interpersonal skills
Excellent problem-solving abilities and attention to detail
Knowledge of industry trends and best practices
Bachelor’s degree in hospitality management or a related field (preferred)
Availability for flexible work hours including evenings, weekends, and holidays as required
Faye RileyActive 3 years ago