Nuffield Health (Head Office)

Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 per annum. Onsite interview dates: Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis. As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment. As a Contact Centre Coordinator, you will: Expertly handle all contact with our customers Make good use of a variety of channels, including calls, emails, live chat and social media Ensure the customer journey is always seamless Be part of an exciting, varied and dynamic environment Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm) Deliver excellent customer service, every time. Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare – at Nuffield Health, we’ll take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.

Job Title: Office Development Manager (Part-Time) Location: Remote-Based Role Hours: 15 hours per week Experience Level: Suitable for graduates or above Salary: £13.50 - £14.50 an hour About True Honour True Honour is a dedicated charity focused on supporting and empowering individuals impacted by harmful practices, such as forced marriages, honour-based abuse, and domestic violence. Founded with a commitment to creating safer, more inclusive communities, True Honour provides direct support services, advocacy, and educational programs to raise awareness and prevent future harm. Through collaborations with law enforcement, community organisations, and other charities, True Honour aims to break cycles of abuse and create lasting, positive change for those affected. Our mission extends beyond immediate support. We work to educate the broader community, challenge harmful cultural practices, and advocate for the rights and dignity of all individuals. As an organisation rooted in compassion, respect, and resilience, True Honour is committed to empowering individuals to rebuild their lives free from violence and oppression. Overview We are looking for a dedicated and organised Office Manager to join our team part-time, working remotely. The Office Manager is a crucial role within True Honour, responsible for ensuring the efficient operation of the charity. The position combines various administrative, organisational tasks with a focus on facilitating fundraising efforts, event coordination, and community outreach. The Office Manager will work closely with staff, volunteers, and stakeholders to streamline operations, enhance communication, support with driving the organisation's goals forward Key Responsibilities Administrative Support: Provide day-to-day administrative assistance, including scheduling and managing appointments and meetings. Organise and maintain digital files, ensuring quick and easy access to key documents. Update and maintain the company’s databases and contact lists, ensuring all information is accurate and up to date. Assist with processing invoices, and coordinating with finance as required. Respond to incoming emails and inquiries in a timely and professional manner, ensuring effective communication with clients, team members, and stakeholders. Arrange virtual and occasional in-person meetings, including scheduling, and following up on action points. Serve as the point of contact for team communications and announcements, ensuring information is shared effectively across the team. Information Collation and Data Management: Gather, collate, and organise information from various sources for project and reporting purposes. Conduct research as needed to assist with specific projects, compiling findings and preparing summaries. Compliance and Security: Maintain compliance with GDPR requirements, handling sensitive information with complete confidentiality. Ensure DBS (Disclosure and Barring Service) checks are complete and current for the role. Funding & Grant Applications: Research and identify potential funding opportunities, such as grants, sponsorships, or partnerships. Write and submit compelling grant applications, ensuring alignment with the organization’s goals and funder guidelines. Track deadlines for funding applications and ensure timely submissions. Monitor and report on the progress of active bids and funding applications. Key Requirements: Experience and Skills: Ideally a minimum of two year’s experience in a similar administrative or manager role, demonstrating knowledge and competence in office management practices. High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Excellent written and verbal communication skills, with the ability to manage both professional correspondence and client interactions effectively. Strong attention to detail, ensuring accuracy in data entry, report preparation, and information collation. Effective time management skills, with the ability to prioritise tasks and manage workload independently. Desired Attitude and Approach: Proactive and Resourceful: Able to anticipate needs and take initiative without direct supervision, addressing challenges with a solutions-focused approach. Flexible and Adaptable: Willing to take on a variety of tasks as needed, adjusting priorities in a fast-paced, remote work environment. Positive Attitude: Approaches each task with enthusiasm and a willingness to learn and grow within the role. Professional and Reliable: Upholds high standards of professionalism, with a strong sense of responsibility and dependability. Confidentiality: Maintains strict confidentiality, especially when handling sensitive or personal data, adhering to company and legal standard. Other Requirements DBS Check: Candidates must be DBS-checked or willing to undergo one if selected. Location Requirement: Remote, although must be available for occasional in-person meetings, though the role is predominantly remote-based. What We Offer: Flexible working hours that accommodate your schedule. Opportunity for skill development and career growth in a supportive and dynamic team. If you are a self-starter with excellent organisational skills and an eagerness to contribute to a collaborative team environment, we’d love to hear from you! Apply now to join us and be part of a growing and impactful organisation and help us make a difference.