Network Operations Center Shift lead
hace 1 día
Belfast
🚨 We’re Hiring: 24/7 NOC Shift Lead 📍 Belfast (Newtonabbey) | 💼 Permanent We’re expanding a 24/7 Network Operations Command Centre in Belfast and are looking for an experienced NOC Shift Lead to play a key role in day-to-day operations. This is a newly created role offering real responsibility, visibility, and long-term growth. If you’re a confident people leader who thrives in fast-paced, incident-driven environments, this could be the perfect next step. 🔧 What you’ll be doing As the on-shift lead, you’ll ensure smooth service delivery, strong SLA performance, and effective incident management: • Lead and coordinate NOC engineers during your shift, • Allocate work and ensure tasks are handled by the appropriate teams, • Coordinate and manage major incidents and escalations, • Monitor service quality, SLAs, and operational performance, • Act as the primary point of contact during incidents, • Provide guidance and operational support to engineers, • Manage clear handovers between shifts, • Oversee team members based across multiple locations 👤 What we’re looking for • 2+ years’ experience managing people in an operational or service environment, • Solid understanding of NOC or service delivery operations, • Proven ability to coordinate incidents under pressure, • Strong communication and stakeholder management skills, • Comfortable working a rolling 24/7 shift pattern, • Eligible for Security Clearance (SC minimum), • Networking knowledge is advantageous but not essential, • Training budget available for suitable candidates ⏰ Shift Pattern • 4 on / 4 off rotation, • 7am–7pm (days) → 7pm–7am (nights) 💡 Why apply? • Join a new and growing command centre, • Leadership-focused role without being a technical escalation point, • Competitive salary with 15% shift allowance, • Structured support, training, and development opportunities, • Work in a critical, high-impact operational environment 🗣 Interview Process • Stage 1: Microsoft Teams, • Stage 2: Face-to-face interview 👉 Apply now to take the next step in your NOC leadership career.
Emma M.Activo hace 4 años
