Customer Service Manager
hace 1 mes
£27000–£27200 anual
Jornada parcial
London
The job duties and responsibilities includes:
· develops and implements policies and procedures to deal effectively with customer requirements and complaints;
· co-ordinates and controls the work of those within customer services departments;
· discusses customer responses with other managers with a view to improving the product or service provided;
· plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc.
Assigning new customers to Customer Service Representatives
Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction.
Support for the rest of the team
Attend production meetings, Management meetings, customer specific meetings
Support Site Lead via reporting and day to day site activities
Working closely with all other departments to ensure smooth and efficient running of the site
Present at site audits where required
As a Customer Service manager, the skills required are:
· Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business.
· Excellent understanding of customer service management procedures in the relevant industry.
· Proficient knowledge of inventory and inventory controls.
· Outstanding communication skills, both written and verbal.
· Outstanding leadership, organizational, multitasking, and problem-solving skills.
· Available to work extended hours.
· Proficiency with customer service management and policies
· Excellent problem-solving skills and leadership qualities
· Ability to deliver effective feedback, both written and verbal
· Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
Ben HopeActivo hace 2 años
