MITI Promotions Ltd

Immediate Start No Experience required! Due to budget increases and client expansion, we are looking for indiviuals who want to be the part of our growing direct marketing company. We are looking for: • Ambitious • Friendly • Willingness to learn • Reliable • Trustworthy Here at MITI Promotions we specialise in connecting brands with customers. What we offer:- • Weekly paid uncapped earnings • Exciting and fun environment with progression • Coaching experience to nourish your customer service skills • Multiple travel opportunities Can you afford to miss out on this opportunity? What's involved:- • Speaking and onboarding new customers through a field based residential campaign • Using excellent customer service skills along with all the product and sales coaching • Filling out simple online forms • Building your own team • Networking with different marketing companies nationally and internationally If you are looking for an immediate start, APPLY NOW, and our recruitment team will be in touch soon. The applicants who have an experience in customer service, customer sales representative, direct sales, customer service assistant, sales assistant, customer representation, sales and marketing, sales adviser, customer service role and retail are also eligible to apply for this role.

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).