Pure Events Solutions

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• Sands & Son Est 1872

  

  Sales Assistant

  2 days ago

  £12–£20 hourly

  Part-time

  Nottingham

  Join our team as a Sales Assistant and play a crucial role in delivering exceptional customer service in our retail environment. Your responsibilities will include: • Assisting customers in finding products and providing detailed information., • Accurately and efficiently handling transactions at the cash register., • Stocking shelves and organizing displays to maintain a tidy and visually appealing store., • Collaborating with team members to meet store goals and enhance customer satisfaction., • Keeping abreast of product knowledge, promotions, and store policies., • Managing deliveries and participating in the opening and closing of the store. Ideal candidates are friendly, enthusiastic, and passionate about customer service. Although prior retail or sales experience is beneficial, it is not mandatory. Ability to work alone is required.

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• Headway Nottingham

  

  Deputy Store Manager

  24 days ago

  £13.17 hourly

  Part-time

  Chilwell, Beeston

  Job Title: Deputy Manager Salary: £13.17 per hour Hour: 28 hours per week Location: 71 - 73 High Road, Beeston, NG9 2LE Apply now to join our team in our charity shop in Beeston Job Role You will be an integral part of the team, supporting the manager. You will work with a group of volunteers to maximise the shop’s sales & profits by using your creativity, communication, and customer service skills. You will be responsible for covering the managers holidays and sickness, recruiting and managing volunteers, stock donations, Vinted sales, cash management gift Aid, administration tasks and communicating sales performance and guidance to the shop team, including key performance indicators and Gift aid whilst always working within Headway’s policies and procedures. Charity Retail experience desirable but not essential as full training will be provided. About You We would like to hear from you if you think you have the enthusiasm and commitment to meet the challenges and expectations of charity retailing. You must be confident in using digital systems (Microsoft 365) Benefits As a staff member at Headway - the brain injury association you’ll have access the following range of benefits; Competitive salaries You will be automatically enrolled into the People’s Pension, with Headway contributing between 3–6% dependant on your contributions Occupational Sick Pay Scheme – Increasing with length of service. Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for. You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services. You’ll get 25 pro rota days leave incrementally increasing to 30 pro rota days based on service plus Bank Holidays. You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership. You will only be contacted if your application is successful. Job Types: Part-time, Permanent Work Location: In person

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• Blinds2Go

  

  Customer Care Plus Agent

  1 day ago

  Nottingham

  Role Overview Job Title: Customer Service Plus Agent Reports to: Customer Care Plus Team Manager Direct Reports: N/A Work Pattern: Full Time, including 1 in every 3 weekends, Office Based As a Customer Care Plus Agent, you will handle the most complex, technical, and sensitive customer queries. You will be empowered to take ownership of issues from start to finish and will play a key role in delivering an exceptional customer experience. Your performance will have a direct impact on customer satisfaction, operational efficiency, and brand reputation. Our Company At Blinds2Go, our people are our stars. We foster an environment where autonomy and challenge are embraced, empowering our team members to take ownership of their work and push the boundaries of innovation. We believe our team will help us to become the fastest-growing, most loved, and most efficient window coverings company in the world. Transparency We lead by example and inspire others to achieve excellence in the right way. Entrepreneurship We focus on what matters with a sense of urgency, we quickly adapt and constantly innovate to meet customer needs. Accountability We take ownership and are responsible for our actions and decisions. Meritocracy We set challenging but realistic targets and deliver results passionately. Integrity and hard work are at the core of our culture, and we go the extra mile. Key Responsibilities • Resolve escalated and complex customer issues across phone, email, and chat channels., • Own customer interactions end-to-end, ensuring clarity, care, and resolution., • Collaborate with cross-functional teams to remove friction and solve root problems., • Contribute insights and suggestions for process and service improvements., • Meet or exceed SLA targets and key performance indicators., • Model company values and OHI practices in all interactions., • Proactively follow up on unresolved customer issues and ensure timely closure., • Escalate critical incidents appropriately while maintaining ownership and accountability., • Support the offshore team by acting as a point of contact for escalations, guidance, and issue resolution., • Assist in creating and maintaining internal knowledge base articles and process documentation., • Support testing and feedback loops for new tools, workflows, or platform updates., • Participate in calibration sessions and peer reviews to ensure service consistency and quality., • Actively contributes to team huddles, retrospectives, and improvement discussions., • Mentor and support new starters or colleagues as a subject matter expert when needed. Key Performance Indicators (KPIs) • CSAT (Customer Satisfaction Score), • FCR (First Contact Resolution), • Ticket resolution time, • Trust Pilot, • Call Abandon Rate, • Email Response Times, • Quality assurance results Skills & Experience Required • Strong communication and problem-solving skills, • Experience handling escalated or complex customer queries, • Comfortable working with ambiguity and under pressure, • Tech-savvy and quick to learn new systems, • Proactive, with a growth mindset and a desire to improve continuously

• Mondottica Group

  

  IT Support & AI/Automation Analyst

  1 day ago

  Nottingham

  About Mondottica Mondottica means 'World Optical'. Collectively, we aspire to develop strong and long-term partnerships with our licensors, customers and employees. Mondottica is in business to build a customer focused international fashion eyewear company that is committed to making beautiful product. Through our collaborations and our partnerships, we aim to bring our Brand Partners’ vision to life through eyewear design, helping people to see. Role Purpose A hybrid technical role covering 1st and 2nd line support, data analysis, and the development of AI-powered and automated solutions. Responsibilities 1st Line Support • Act as the first point of contact for IT issues., • Log, triage, and resolve incidents within SLA., • Diagnose basic hardware, software, and access issues., • Troubleshoot escalated complex issues., • Administer AD/Entra ID accounts and permissions., • Support servers, networking, and enterprise systems., • Extract, clean, and analyse data from systems., • Develop reporting dashboards in Power BI., • Identify data quality issues and improvements., • Assist staff in using MS Copilot and internal AI tools., • Create and refine prompt templates., • Guide safe and responsible AI use., • Build & maintain simple automations using Power Automate or scripts., • Automate repetitive IT tasks., • Document automations and ensure knowledge transfer. Skills & Experience (Essential) • Excellent communication with technical and non-technical users., • Strong customer service mindset., • Analytical thinker with strong problem-solving capabilities., • Organised, proactive, and able to work independently., • Ability to translate technical concepts into simple language. Desirable Skills • Basic PowerShell or Python scripting., • SQL querying for data extraction., • Experience supporting ERP or specialist business systems., • Exposure to Azure cloud services. This is a hybrid based 3 days a week in our Nottingham office, NG2, with two days working from home. The salary bracket for this role is £35,000 to £40,000 per annum + a wide array of employee benefits.

• Spectrum Brands EMEA UK Ltd

  

  Category Assistant

  4 days ago

  Nottingham

  Category Executive Reporting to: Manager, Category Management Business Unit & Location: GPC, Nottingham (Hybrid option) Contract: Permanent, Full time At Spectrum Brands – Global Pet Care, we're proud to be a leading worldwide supplier of exceptional pet products for dogs, cats, birds, fish, and small animals. With trusted brands like Good Boy, FURminator, Tetra, Iams, and Eukanuba, we're committed to delivering value and quality to pets and their owners globally. About the Role: We’re looking for a data‑driven, Category Management Executive/Assistant to join us. You’ll support category strategy and growth by turning customer and market data into clear, compelling insights for internal teams and retail partners. This is a hands‑on role with exposure across data, dashboards, retailers and the commercial team. Role and Responsibilities: • Own and maintain customer and market data trackers, • Deliver regular insight updates to the UK Commercial team, • Manage UK market dashboards and reporting, • Work with external data agencies and internal stakeholders, • Support retailer reviews and attend regular store visits Skills Required: • Experience or strong interest in data, insight, or analysis, • A degree featuring marketing/data insight is desirable, • Confident Excel and PowerPoint skills, • High level of attention to detail, • A curious mindset, • Comfortable collaborating across teams and partners The role will involve travel. A full UK driving licence and access to a vehicle is essential (mileage is paid). If you enjoy working with data, telling stories with insight, and supporting commercial decision‑making, we’d welcome your application. Benefits: • 25 days holiday + Bank holidays, with option to buy additional 5 days, • Company Pension – up to 7% matched employer contribution, • Annual bonus scheme, • Life Assurance, • Private health care, • Colleague discount How to Apply: Please send your CV along with a Cover Letter to

• Talent

  

  Program Manager

  1 day ago

  Nottingham

  IT Program Manager – EPOS Transformation 📍 Nottingham (3 days onsite minimum) 📄 6-month initial contract (high likelihood of extension) 💼 Inside IR35 Overview We are delivering a major EPOS replacement and retail systems transformation within a large, complex retail organisation. This is not a standard POS upgrade — it is a multi-year, £20m+ transformation programme spanning core retail systems, integrations, and supply chain improvements. Currently in the planning and design phase, the programme will run for approximately 18–24 months. We are seeking a delivery-focused IT Project Manager to take ownership of the IT workstream and drive execution through to delivery. Key Responsibilities • Own end-to-end IT project delivery for the EPOS transformation workstream, • Define and manage delivery plans, roadmap, sequencing, and dependencies, • Track and control budgets, costs, and financial governance, • Coordinate delivery across multiple IT domains, including:, • EPOS replacement, • Stock management / inventory systems, • Integration with new and existing core platforms, • Work closely with architecture and engineering teams (exposure to HLD, not hands-on design), • Manage third-party vendors and internal stakeholders, • Ensure alignment with programme milestones and business objectives, • Operate effectively within a large-scale, enterprise IT environment Key Requirements • Proven track record delivering large-scale (£20m+) IT programmes, • Strong background as a core IT Project Manager (delivery-focused, not change/comms-led), • Experience in retail systems and/or supply chain environments, • Excellent planning, governance, and cost control capability, • Experience managing multiple workstreams, vendors, and complex dependencies, • Comfortable working onsite and embedded within delivery teams Nice to Have • EPOS / POS transformation experience, • Experience working within large retail organisations, • Exposure to end-to-end retail operations or supply chain systems Not in Scope • Change communications, • Training delivery, • Organisational change management Why Join • Business-critical transformation with high visibility, • Long-term programme with strong extension potential, • Opportunity to lead a core IT workstream within a £20m+ initiative, • Stable, structured delivery environment

• Optical Express

  

  Patient Advisor

  4 days ago

  Nottingham

  Job Title – Patient Advisor Hours: Full Time – 40hrs per week Salary: From £27,000 ( Involves working Saturdays and occasional Sundays ) Location: Nottingham Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses, • Generous Optical Express friends and family discount scheme, • Ongoing training and development opportunities Every day will bring something new, but your day to day role will involve: • Building relationships with patients and ensuring regular communication prior to and following their treatment, • Assisting in patient consultations, • Scanning patients eyes using state of the art equipment as part of a full health check, • Assisting patients to complete health questionnaires, • Introducing patients to their optometrist, • Scheduling treatment date, • Discussing finance options, • Have a passion for providing world-class customer service, • Possess strong organisational skills, • Can communicate clearly and articulately with a diverse range of people, • Previous experience working towards sale targets and personal KPI’s

• Halfords

  

  Auto Technician

  5 days ago

  Nottingham

  • Age 21+ £12.61 per hour You’ll already have some experience of working with cars, either as a job or as a hobby, but more about that later. Your endless enthusiasm for all things car combined with your knack with customers is what will lead you to success in this role – you’ll be delivering market-leading standards of service, after all. Working on customers’ vehicles in our car park, you’ll help us wow every customer. A practical problem solver who works quickly and efficiently you already have a confidence with all things motoring. You’ll have some experience of fitting, and we’ll train you to deliver a wide range of expert vehicle fitting services across car parts and technology. Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. Ideally, you already have experience in a retail or automotive/mechanic environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. To be successful in this role you'll need: • Experience of car parts fitting, including completing basic car maintenance such as bulbs, blades, batteries,, • Experience of sharing expertise with others, • Experience of delivering great customer service ideally in a retail sales or automotive based environment, • A proactive approach to helping customers, • Problem solving skills, • Store discount, with 25% off most products across Halfords and Tredz, • Employee discount, with up to 50% off your garage bills at Halfords Autocentre, • Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies, • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more, • Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week, • Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced, • Life Assurance, • Uniform, • Option to join our Sharesave scheme: save to purchase shares at a 20% discount, • Cycle to Work scheme, • Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.