Front of House Manager
hace 3 días
£19–£22 por hora
Jornada parcial
Tewkesbury
We are seeking an experienced and dynamic FOH Catering Manager to oversee and manage the live event execution of our prestigious wedding and event catering services. This role is crucial to ensuring that every event runs smoothly, with a focus on exceptional service, client satisfaction, and attention to detail. The ideal candidate will possess a strong background in hospitality and guest services, demonstrating exceptional leadership and time management skills. You will manage a team of front-of-house staff, coordinate with chefs and other event teams, and maintain high standards of service delivery, all while ensuring that the clients' vision for their special day is brought to life.
Responsibilities: - Oversee and manage the front-of-house operations during live events, ensuring all service runs smoothly, from guest arrival to event close. - Coordinate with event coordinators, chefs, and the back-of-house team to ensure the event’s logistics are perfectly executed. - Manage guest service, ensuring the highest standards of hospitality are maintained throughout the event. - Lead, train, and motivate front-of-house staff, ensuring they are well-prepared, confident, and knowledgeable. - Assign roles and manage the daily workflow of waiters, bar staff and other event staff. - Troubleshoot and resolve any on-site issues or customer concerns promptly and efficiently. - Act as the main point of contact for clients on the event day, ensuring their needs are met and expectations are exceeded. - Ensure all client-specific requests, dietary requirements, and special considerations are handled with precision. - Oversee the setup of the front of house area and manage the tear down and post event logistics - Assist with the event flow and ensure the guest journeys are well thought through - Oversee the furniture layouts and table layups - Conduct post-event evaluations to gather feedback for continuous improvement. Experience: - Proven experience in a FOH management role, preferably within catering, hospitality, or event management. - Strong background in guest services with a focus on customer satisfaction. - Experience managing the operations of high-end or luxury weddings, events, or functions is highly desirable. - Strong understanding of event logistics, service standards, and the ability to anticipate client needs. - Excellent leadership and team management skills. - Exceptional communication skills, with the ability to interact with clients, vendors, and team members. - Attention to detail and a commitment to delivering flawless service. - Time management proficiency to meet deadlines in a fast-paced environment. Why join us?
Competitive Salary
Flexible Schedule: As a freelance role, you have the flexibility to manage your time and take on as many or as few events as your schedule allows.
Career Growth: Be part of a growing company with opportunities for advancement.
Collaborative Environment: Work with a passionate and supportive team in some of the country’s finest venues
Creative and Exciting Events: Get involved in a variety of weddings and events, contributing to making someone's big day truly special.
Company pension
If you are passionate about creating memorable experiences through exceptional event management, we encourage you to apply for this exciting opportunity.
Driving license and travel is essential!
Job Types: Full-time, Permanent, Freelance Pay: Freelance Day Rates ranging from £200-£300 a day
Additional pay:
Performance bonus
Tips
Benefits:
Company pension
Food on shift
Schedule:
Flexitime
Holidays
Overtime
Weekend availability
Experience:
Event Management: 1 year (preferred)
Licence/Certification:
Driving Licence (required)
Personal Licence (preferred)
Willingness to travel:
50% (required)
Work Location: In person
Expected start date: 01/04/2025