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The Bar and Restaurant Manager oversees the daily operations of a bar and restaurant, ensuring excellent customer service, effective staff management, and a high-quality dining experience. This role involves managing both the front-of-house and back-of-house operations, including staff supervision, inventory control, financial management, and adherence to health and safety regulations. - Recruit, train, and supervise staff members. - Schedule shifts and assign tasks to ensure optimal staff coverage. - Conduct regular performance reviews and provide feedback and training. - Address staff issues and conflicts promptly and professionally. - Ensure high standards of customer service and address customer complaints efficiently. - Monitor customer satisfaction through feedback and adjust operations accordingly. - Develop strategies to enhance customer experience and loyalty. - Oversee daily operations to ensure smooth and efficient service. - Manage opening and closing procedures. - Ensure the bar and restaurant are clean, well-maintained, and compliant with health and safety regulations. - Coordinate with kitchen staff to ensure timely and accurate order delivery. - Monitor and manage budgets, including labor costs, food costs, and beverage costs. - Conduct regular financial reporting and analysis. - Implement cost-saving measures without compromising quality. - Manage cash handling and reconcile daily sales. - Order and manage inventory, including food, beverages, and supplies. - Conduct regular inventory audits and manage stock levels. - Negotiate with suppliers for the best prices and quality. - Develop and implement marketing strategies to attract and retain customers. - Plan and execute promotional events and special offers. - Utilise social media and other platforms to promote the bar and restaurant. - Proven experience as a bar and restaurant manager or in a similar role. - Strong leadership and management skills. - Excellent interpersonal and communication skills. - Financial acumen and experience with budgeting and financial reporting. - Knowledge of food and beverage operations. - Familiarity with health and safety regulations. - Ability to work flexible hours, including nights, weekends, and holidays. - Proficiency in point-of-sale (POS) systems and other restaurant management software. - Fast-paced environment requiring multitasking and quick decision-making. - Physical demands include standing for long periods, lifting heavy items, and performing repetitive tasks. - Occasional stressful situations due to high customer volume or staff shortages. The Bar and Restaurant Manager plays a crucial role in ensuring the success of the establishment, requiring a blend of management expertise, customer service skills, and financial acumen. This position offers the opportunity to work in a dynamic and rewarding environment with potential for career growth.
At Norbury Park all staff are aware of our core values of; care, community, nurture and support which we embed throughout our day-to-day practice and care for the young people/ children in our care. Safeguarding Norbury Park is committed to safeguarding and promotes the welfare of all residents within the setting. We are committed to the promotion of equal opportunities and for all voices to be heard. This post is classed as having the main responsibility and will be one of the main Designated Safeguarding Lead and so will have a high degree of contact with the vulnerable residents and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service. Role purpose To care for all Young people and Children within the residential home and ensure that they are always safe, well cared for and that you are working collaboratively with these young people to achieve their goals. To assist and lead and management of the team in the smooth running of the home, ensuring that staff are well trained and can appropriately manage the behaviours of the residents and that there are suitable staff ratio’s on shift at all times. Main Duties -Inducting all new staff -Ensuring appropriate paperwork is in place for each resident including; Risk assessments, Care plans, Support plan etc. -Supporting and managing a team -Rota all staff on regular, predictable shift patterns - Aiding the Completion of Quality Assurance Documents - Staff development; arrange training for staff, probations and supervisions - Supporting the QA visits (joint task) - Liaising with external professionals - Attend LAC and other professional meetings - Maintaining the daily write-ups and logs Initial Setup of Norbury Park -Ensure that the residence is registered and compliant with all necessary regulation services. Such as; Ofsted, CQC etc. -Interview and appoint new staff - Assist in the Establishment of a staff team that is appropriately trained to support the young people/children appropriately -Ensure that budgets and staffing are within the allocated amount each month Maintaining Norbury Park -To ensure that the day to day running of the Care Home is smooth and efficient Staffing/ Management -Provide advice, guidance and training to staff where required Safeguarding -Share responsibility of the Designated Safeguarding Lead alongside the Care home managers Communication -Liaise with the manager and the Directors and inform them of any important updates, related to the residents, finance amongst other day to day things. -Weekly and Monthly meetings with the Directors Administration/Organisational -Develop and oversee the implementation of the Director’s strategy within the Company -Keep up to date with legislation and government guidance relating to the work of the Company -To maintain accurate records in accordance with Norbury Park’s requirements -To fulfil the Company’s equal opportunities and safeguarding policy at all times, recognising and respecting the diversity of all who work within the Company. -Any other reasonable duties as requested by the Director of Finances Health and Safety -To be familiar with Health and Safety Regulations, policies and procedures and ensure they are adhered to withing your own area of responsibility. -To be aware of and follow fire policies and procedures, ensuring safety of residents and workers safety and welfare at all times Equality and Diversity -To enforce the zero tolerance policy of all forms of victimisation, discrimination and harassment in the workplace -To be tolerant of differences and use respectful language -Ensure professional standards and boundaries are clear - To treat everyone respectfully The duties and responsibilities above do not represent a full list of those expected of the post holder. It is also recognised that the duties of all posts are subject to change over time. All duties must be carried out in accordance with the Company’s equality and diversity policy, recognising and respecting the diversity of all who live and work at the Company. We reserve the right to amend your duties with notice and where possible we will aim to get your consent. Person Specification- Deputy Care Home Manager Qualifications Essential: -Safer Recruitment Desirable: -Designated Safeguarding Lead, Level 4 -Level 5 Registered Care Home Manager Experience Essential: -At least 2-years experience working with those who have complex needs such as; SEMH, physical aggression, verbal abuse etc. Desirable: -Worked with children from the age of 11-18 Knowledge & Understanding Essential: -Understand that the care home users will always take priority over anything else whilst also recognising and completing essential tasks at the same time. Abilities & Skills Essential: -Good communication skills -Passionate about working with those who have challenging behaviour -Leadership experience Other Desirable: -Hold a UK Driving licence and be willing to get business insurance Job Types: Full-time, Permanent Pay: £37,000.00 per year Benefits: - Additional leave - Company car - Company events - Company pension - On-site parking Schedule: - Monday to Friday - Overtime Supplemental pay types: - Performance bonus Work Location: In person
We are seeking an experienced floor manager to join our bustling steakhouse and cocktail bar. Candidates must have a background in high-volume, fast-paced environments. We offer a competitive salary package for the right individual.
About Us Exhibit is an independent venue in the heart of Balham, we have been hosting late night parties, brunches and private events, for over two decades… and we are just getting started! We are a multi-space venue serving up quality cocktails, wholesome food and unforgettable experiences. Spanning 3 floors, we have a stunning sun-trapped garden and terrace, gorgeous mezzanine and balconies, cinema and karaoke suite, boutique private hire rooms and of course… a giant dance floor! People are at the core of our business, from our guests to our team members. We believe that everyone is unique with both our service and training styles reflecting this. No day at Exhibit is ever the same… …but one thing we can guarantee is that, it’s going to be A DAMN GOOD TIME! ** About You** We are looking for an experienced and proactive Assistant Manager with late night experience to join our busy team. To perform this role, you will be responsible for focusing on the late night operations and running of the events under supervision from the GM, but in time owning the show, being that natural leader, ensuring excellent customer service maintaining high standards. You will understand that safety is paramount, exceeding our guest expectations is crucial and you can think on your feet, react and above all, bring the party. Big personalities to the front! Everything is teachable as long as you bring the energy ** Responsibilities:** Owning the party vibe Taking the night to the next level Managing our team to ensure smooth operations and excellent customer vibes Training new staff members and providing ongoing training and support to existing staff Working with the team in running the weekly events Handling customer complaints and resolving any issues that arise promptly and professionally Managing the door and work alongside security and senior management, fully understanding the licensing laws and the company policy Maintain venue and floor company standards ** Requirements:** - Minimum 1 years’ experience in a similar role, preferably in a busy bar or late-night event space environment - Excellent communication and interpersonal skills - Strong leadership and problem-solving skills - Ability to work well under pressure and manage multiple tasks simultaneously Knowledge of health and safety regulations and best practices Ability to work flexible hours, including weekends and holidays Understanding and knowledge of licensing laws Personal Licence Holder and experience working alongside security team are preferred If you have a passion for hospitality, enjoy working in a fast-paced but highly enjoyable environment, and have a proven track record of managing a team effectively, we would love to hear from you. We ask you to deliver 2 big nights a week, with one weekend off a month. The best work life balance in the industry, great food, discounts at our sister venues, 50% off drinks and above all a big step in your career
Job Title: Restaurant Assistant Manager Location: Camberwell, London Company: Nandine Kurdish Restaurant Nandine is a renowned Kurdish restaurant nestled in the heart of Camberwell, London. We take pride in serving authentic Kurdish cuisine, prepared with love and a commitment to excellence. Our cozy atmosphere and delightful flavors have made us a cherished part of the local culinary scene. We are seeking a highly motivated and dedicated Restaurant Assistant Manager to join our Nandine family. As the Assistant Manager, you will play a crucial role in supporting the day-to-day operations of the restaurant, ensuring exceptional service and memorable dining experiences for our customers. Key Responsibilities: - Assist the Restaurant Manager in overseeing all restaurant activities. - Supervise and train restaurant staff to maintain high-quality service standards. - Manage inventory and stock levels to ensure optimal supply. - Handle customer inquiries and address concerns in a professional manner. - Assist in scheduling and managing employee shifts. - Uphold food safety and sanitation standards. - Collaborate with the kitchen team to ensure efficient food preparation and service. - Contribute to the development and execution of marketing and promotional activities. Qualifications: - Previous experience in the restaurant industry, with at least 2 years in a supervisory or management role. - Strong leadership and communication skills. - A passion for food and delivering exceptional customer service. - Knowledge of Kurdish cuisine is a plus but not required. - Proficiency in restaurant management software is an advantage. What We Offer: - Competitive salary and bonus potential. - Opportunities for career growth within our expanding restaurant. - A supportive and friendly work environment. - Staff meals whilst on shift - delicious Kurdish cuisine. If you are a dedicated individual with a passion for hospitality and a desire to be part of a thriving restaurant, we encourage you to apply. Join Nandine and help us continue to share the warmth and flavors of Kurdish culture with our valued customers. We look forward to hearing from you! Nandine family
Are you an experienced Assistant General Manager looking for your next challenge? Do you have a passion for delivering outstanding Guest Experiences and an interest or curiosity in crafted pasta? If YES, then read on. We are excited to be searching for our next superstar Assistant General Manager in London! A little bit about the role: No two days are ever the same here at La Nonna; As our new Assistant General Manager, you will assist the General Manager in all aspects of running our London Venue, including directing and coordinating operations, financial management, compliance with building regulations, and managing People & Culture. Some of the other areas you will oversee include: - Providing leadership alongside the General Manager. - Managing rota scheduling, planning for both day-to-day operations and corporate events in collaboration with Business Development. - Directing operational procedures to maximize guest experience, striving for an exceptional, five-star level of entertainment for all guests, and leading initiatives to improve the venue’s social media ratings. - Championing the venue’s health and safety, ensuring compliance, providing training, conducting risk assessments, and acting as a primary first aider during shifts. - Collaborating closely with People and Culture on the employee life cycle, employee relations, and team development, positively impacting the venue's culture. - Focusing on procurement, building relationships with suppliers and contractors, and managing stock. - Striving for improvement in all areas of the business, including people management, financial performance, health and safety, and service standards.
Summary Newly created, full time role for a small, ambitious café, located front and centre in the ground floor of our mixed use hospitality and workspace building in Peckham. The role will be hands-on, running and operating the café on a day to day basis and overseeing the café & floor team, to create an excellent, well established neighbourhood destination with the support of the Venue Manager and wider management team. . With expert training offered, this is a great opportunity for someone who has been a successful cafe assistant manager or head barista for at least 2 years, and is looking to take the next step in their career. It’s a chance to come in at the beginning and help create and shape the new team as part of a collaborative, progressive venue which is full of life and open to all. We’re looking for an organised, engaging, business-minded person who fully understands our customers. Applicants should have spent at least 2 years in specialty coffee, with 1 year in cafe management or 2 years at a senior level. SCA Intermediate is preferable. Company Description Rye Lane Cornerhouse is home to a huge number of independently operated small businesses in the centre of Peckham. We run a shared workspace (via our sister company Market Peckham) and food hall, as well as acting as landlord and building manager to a music venue, gym, rooftop bar and restaurant. We’re a multifaceted, independent business focussing on offering an evolving, high quality platform for a diverse group of businesses and operators, which translates into an energetic and varied local destination for our customers. As we evolve and grow our operations to launch a new café in May, we’re looking for a professional and engaged Café & Assistant Venue Manager who can embed themselves in the life of our building, and work in a structured and creative way to maximise our collective offer, customer service, local appeal and footfall. Key Tasks: Responsibility for the day to day running and operation of the café set within our ground floor food hall, supported by the Venue Manager and wider management team, as well as assisting in the oversight and operation of the food hall. Responsibilities include; 1. Operational leadership – overseeing day to day operations of the café, managing a team to embed a motivated and enjoyable culture, implementing SOPs to ensure highly consistent, excellent standards, and monitoring inventory and supplies (all supported by the Venue Manager) 2. Customer experience – providing an exceptional, welcoming and memorable experience for every single customer, ensuring the space always looks beautiful, proactively engaging with customers and community to gather feedback and address concerns, and implementing initiatives to enhance customer loyalty and satisfaction 3. Financial management – adhering to budgets, exceeding sales targets and generating sustainable, healthy margins for the café, as well as feeding into strategic decision making to improve customer experience and business performance 4. Quality control – ensure the consistent delivery of a high-quality full hot and cold food and drinks menu, created and supported by a collective of creative, highly experienced industry professionals, as well as implementing and enforcing health and safety and general upkeep standards Required Skills; - Commercial Awareness - Strong understanding of café operations and financials. - Ability to set achieve sales and revenue targets. - Experience in cost control and menu pricing. - Knowledge of current trends and innovations in the UK hospitality industry. Leadership & Team Management - Self-starting and highly motivated - Proven ability to oversee, motivate, and encourage a diverse team. - Excellent communication and interpersonal skills to build positive relationships with team members, collaborators and customers. - Ability to promote a positive and supportive work environment for maximum productivity. Customer Service & Operations - Exceptional customer service skills with a focus on exceeding guest expectations, and setting a friendly, welcoming atmosphere for all. - In-depth knowledge of coffee as well as preparation techniques and equipment. - Good knowledge of UK food hygiene and safety regulations. - Ability to handle customer complaints and resolve issues in a professional and timely manner. - Detail-focussed, with a proven track record in maintaining high standards of service, cleanliness, and presentation throughout venues. Problem-Solving & Decision-Making - Ability to make sound decisions under pressure and in fast-paced environments. - A proactive approach to anticipating and mitigating potential risks and challenges. - Excellent organisational and planning skills to ensure smooth daily operations and event execution. Additional Skills - Proficiency in relevant POS systems. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Commitment to continuous learning and development within the hospitality industry. If you’re interested we’d love to hear from you!
Mamma Dough is a family-friendly Sourdough Pizza restaurant chain with locations throughout South London. Our restaurants specialize in serving authentic, Neapolitan-style sourdough pizza made with fresh, locally sourced ingredients. We pride ourselves on using traditional techniques to create the perfect sourdough and combining them with unique and innovative toppings to create special and delicious pizzas. Our restaurants are warm and welcoming, and we strive to create a relaxed and comfortable atmosphere for our customers. We offer a casual dining experience, great for families and groups of friends, and we take great care to ensure that our customers leave feeling satisfied and happy. Mamma Dough is a company committed to sustainability and environmental protection. We work closely with local farmers and suppliers to source the freshest ingredients possible, reducing our environmental impact and supporting our local community. We are a growing company that values hard work, creativity, and innovation. We believe that our employees are our greatest asset, and we offer a supportive and collaborative work environment where everyone has the opportunity to grow and develop their skills. If you're looking for a fun, challenging, and rewarding work environment, we welcome you to join the Mamma Dough family! Mamma Dough restaurants are seeking a highly skilled and motivated Duty Manager to join our team in London. Responsibilities: - Ensure that the venue is opened and closed down with great attention to detail - Hold keys for the venue to open and close the building - Ensure both kitchen and front of house teams are following company specs - Assist the General Manager in maintaining stock levels by ordering what is needed to deliver full menu - Assist the General Manager in controlling costs, management of team and upkeep of government food/H&S guidelines - Ensure your working environment is set up optimally for yourself and your team - Be organised and work with the other team members and management team to complete duties - Assist the General Manager with keeping a high level of Health & Safety and Food Safety standards at work - Help to create an inclusive and fun team within a dynamic environment - Deliver fun but professional service ensure guest satisfaction is of the upmost importance - Assist with handling deliveries with Deliveroo and collections - Requirements: - Previous experience as a key holder is desirable - Strong interpersonal skills and a positive attitude. - Ability to manage teams effectively - Ability to multitask and thrive in a fast-paced environment. - A keen eye for detail and a passion for providing exceptional customer service. - Flexibility to work evenings, weekends, and holidays as needed. Benefits - 28 days holiday - 50% meals any time for you and four friends at any one of our Mamma Doughs - Job progression - Great work-life balance - Company parties - FREE pizza on shift - If you have the leadership skills, creativity, and ambition to take on this exciting position and work with the best, then please submit your CV and cover letter to us today.