Midlands Housing

Midlands Housing LTD IS HIRING! We are looking for an experienced Admin for a temporary role, however, this could change to a permanent position depending on candidates work ethic. About Midlands Housing: Midlands Housing is a Housing Association Company which is committed to provide a safe, supportive, and nurturing environment for individuals in need of housing support. Our mission is to empower residents through compassionate care, fostering independence, and ensuring a high quality of life. Our Mission Midlands Housing aims to: ● Provide high-quality supported housing. ● Foster a sense of community and belonging. ● Promote independence and personal growth. ● Ensure the safety and well-being of all residents. ● Uphold the values of respect, dignity, and inclusion. Core Values ● Compassion: We approach each resident with empathy and understanding. ● Integrity: We maintain honesty and transparency in all our actions. ● Respect: We value the dignity and individuality of every person. ● Excellence: We strive for the highest standards in everything we do. ● Collaboration: We work together to achieve our mission and support our residents. Your Role As an Administrator you will be at the forefront of all resident and business interactions. Some of your responsibilities will be, Tenant Management: Handle tenant inquiries, requests, and complaints, ensuring they are addressed promptly and professionally. Manage tenant records, ensuring accurate and up-to-date information in the system. Coordinate lease renewals, terminations, and ensure all necessary documentation is completed and filed correctly. Property Maintenance Coordination: Serve as the point of contact for maintenance requests and ensure they are addressed in a timely manner. Schedule routine inspections, repairs, and follow up on work orders to ensure they are completed. Maintain records of maintenance and repairs for each property. Administrative Support: Assist in the preparation of reports, including occupancy reports, financial reports, and maintenance updates. Manage and organise office files, both physical and digital, ensuring they are well-maintained and easily accessible. Handle phone calls, emails, and in-person inquiries from tenants, landlords and housing officers. Financial Administration: Oversee bills, direct debits and service charges, ensuring payments are processed accurately and on time. Assist in budget preparation and tracking, including reporting on expenses related to property maintenance and tenant services. Office Operations: Ensure smooth daily operations of the housing office, including managing office supplies, equipment, and resources. Assist in organizing meetings, events, and other administrative functions related to property management. Communication and Reporting: Communicate updates, policies, and changes to tenants regarding property-related matters. Provide regular updates to management on property performance, tenant satisfaction, and maintenance issues. Data Entry and Database Management: Input and maintain data related to tenant information, payments, and maintenance requests into the property management system. Applicant Requirements: - Must have experience in administration. - Must have strong communication skills. - Must have experience using software such as Word, PDF, Excel (Microsoft) Desired Requirements (not essential): Previous experience of working within a Housing Association/Supported Accommodation Company. Job Type: Temporary to permanent Pay: £22,997.00-£24,379.00 per year Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Administrative experience: 1 year (preferred) Language: English (preferred) Work Location: In person Reference ID: MH-ADMIN