Insurance Customer Success Executive
hace 1 día
£25000–£30000 anual
Jornada completa
Malvern
Position Overview: We are seeking a proactive Customer Success Executive to join our Servicing Team. This role is ideal for a confident and sociable individual with a strong understanding of insurance policies and client needs. You will be responsible for managing policy renewals, identifying opportunities for cross selling, and conducting interim check-ins to ensure our clients receive a 5-star service. Key Responsibilities: Client Management: Build and maintain strong relationships with clients, ensuring their insurance needs are met effectively.
Policy Reviews: Conduct thorough policy reviews at renewal, aligning coverage with evolving client requirements.
Cross-Selling: Identify and confidently recommend additional insurance solutions that add value to the client.
Proactive Engagement: Reach out to clients at key touchpoints throughout their policy term to ensure satisfaction and address any gaps.
Service Excellence: Uphold Fuelled’s high standards of customer service, acting as a trusted advisor to clients.
Collaboration: Work closely with internal teams to deliver seamless client experiences. Experience 2+ years experience in a customer service or sales role within insurance
Excellent verbal and written communication skills
Confident phone manner
A passionate problem-solver
Excellent organisation skills
Self-motivated – can work alone and as part of a team
Willingness to learn and adapt in a dynamic business environment
Tech-savvy Job Types: Full-time, Permanent Pay: £23,000.00-£30,000.00 per year Additional pay: Bonus scheme
Commission pay Benefits: Working for a B-Corp organisation
Canteen
Casual dress
Company events
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking Schedule: Monday to Friday
kay-le darrahActivo hace 13 horas