£31000–£39000 yearly
Full-time
Southend-on-Sea
Job Description:
• Install, configure, and maintain computer hardware, software, and networks to ensure smooth day-to-day operations across the business.
• Diagnose and troubleshoot hardware and software issues across a range of devices, providing efficient and effective support. • Provide responsive technical support to all employees, ensuring minimal disruption in a high-value retail environment.
• Implement and maintain IT security measures, including antivirus software, firewalls, and access controls, with a focus on protecting sensitive customer and transaction data.
• Manage system updates, data backups, and recovery procedures to ensure business continuity and data integrity.
• Support the integration and maintenance of key IT systems, including EPOS solutions, CRM platforms, inventory databases, and payment processing systems.
• Ensure all IT systems comply with company policies, GDPR, and industry-specific data protection regulations.
• Assist in the installation and configuration of servers, routers, and other network infrastructure.
• Monitor and assess IT infrastructure performance, proactively identifying opportunities for improvement and optimisation.
• Document IT procedures, troubleshooting guides, and user support documentation to aid efficiency and consistency. Skills & Education:
• Previous working experience as an IT Technician for at least a year. • Degree in Computer Science, Engineering or a similar relevant field
• Strong working knowledge of both Windows and Mac operating systems.
• Proficiency in networking protocols such as TCP/IP, DNS, and VPN.
• Familiarity with retail technology, including EPOS systems, payment gateways, and inventory management software (preferred).
• Experience with Microsoft 365, cloud-based tools, and CRM systems (advantageous).
• Strong problem-solving skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently as well as collaboratively within a team.
• Well-organised, reliable, and capable of prioritising tasks in a fast-paced retail environment.
Technetc LimitedManager•Active 2 years ago