Practice Development and Performance Manager
21 days ago
Norwich
Practice development manager job for Qualified accountant in Norwich Practice Development Manager The OpportunityAn established and fast‑growing accountancy group is seeking a Practice Development Manager to join its central operations function. This is a highly visible, influential role supporting a national network of accountancy practices, with a focus on commercial performance, client experience, and shared success.This position will suit a practice‑trained accountant who enjoys working with people, improving systems, and driving meaningful, sustainable change—rather than being measured purely on personal chargeable time. Role OverviewWorking closely with senior stakeholders and practice owners, you will help shape and deliver initiatives designed to improve profitability, enhance client service, and strengthen the long‑term success of the network. Your work will span three core pillars: • Improving profitability through better pricing strategies, sales processes, cross‑selling opportunities, margin improvement, and the adoption of technology and automation., • Client centricity, ensuring practices are supported to deliver exceptional client outcomes and consistently high service standards., • Shared success, empowering teams across the network through training, support, and best‑practice implementation.Key Responsibilities, • Design, implement, and communicate best‑practice initiatives across the network using a range of engagement methods., • Act as a central point of expertise for practice systems and technology, supporting adoption, troubleshooting, and continuous improvement., • Develop and maintain process documentation, user guides, and operational best practice., • Design and deliver training sessions focused on software, workflows, and commercial effectiveness., • Manage relationships with outsourcing and technology partners to support capacity planning and operational efficiency., • Experience working within an accountancy practice, • ACA or ACCA qualified, • An excellent communicator with the ability to build trust and influence at all levels, • Commercially minded, pragmatic, and process‑driven, • Comfortable working independently while collaborating closely with a wider team, • Organised, adaptable, and proactive in identifying and solving problems, • A rare opportunity to influence and support multiple accountancy practices at a strategic level, • Varied, people‑focused role with real impact, • Supportive, values‑led culture with a strong emphasis on development and collaboration, • Hybrid working and strong investment in professional growth
Steven D.Active 4 years ago