System Analyst
hace 6 días
Norwich
Systems Analyst (ERP / Application Support) Location: Norwich (Hybrid, 3 days minimum on site)Salary: £ REED Technology are supporting a well-established organisation in their search for a Systems Analyst to join their Finance Systems team. This is a fantastic opportunity for someone with strong ERP application support experience to take ownership of a core business system, supporting users, resolving issues, and contributing to ongoing system development and improvement. The role is centred around Dynamics 365 (Finance & Operations), but experience with other large-scale ERP systems will also be considered. Key Responsibilities • Provide 2nd / 3rd line support for a core ERP system (Dynamics 365 F&O), • Act as a key point of contact between end users, internal IT teams, and external support partners, • Investigate and resolve system issues, carrying out root cause analysis to prevent recurrence, • Manage and prioritise a queue of support tickets (approx. 10–15 per day), • Carry out system configuration tasks (e.g. user setup, dimension changes), • Support system upgrades, testing, and releases, • Work proactively with the business to identify training needs and recurring issues, • Assist in the development of reports and system documentation, • Deliver and support end-user training where required Skills & Experience Required • Proven experience in application or systems support (2nd line or above), • Experience supporting a large ERP system (e.g. Dynamics 365, NetSuite, SAP, Oracle), • Strong troubleshooting and analytical skills with a focus on root cause resolution, • Ability to manage and prioritise multiple support requests, • Experience working in a user-facing support environment, • Strong communication skills with both technical and non-technical stakeholders Desirable Experience • Experience with Microsoft Dynamics 365 Finance & Operations, • Exposure to Azure integration services or system integrations, • Understanding of database structures or data flows, • Experience supporting finance-related systems or working closely with finance teams If you have the skills and experience to carry out the role highlighted above, and this is a role of interest, please apply using the link provided.