JJ Traders

Job Title: Sales Supervisor - Wholesale Cash & Carry Reports to: Wholesale Manager Location: Liverpool, England, United Kingdom Purpose of the Role: The Sales Supervisor plays a key support role in the daily operations of our wholesale cash and carry's sales floor. This position focuses heavily on direct customer interaction, ensuring a positive shopping experience, and assisting with sales floor management and coordination of a small team under the direction of the Wholesale Manager. Key Responsibilities: 1. Customer Engagement & Sales Support: * Serve as a primary point of contact for customers on the sales floor, actively assisting with inquiries, product location, and order needs. * Provide excellent customer service, ensuring a friendly, efficient, and helpful experience for all shoppers. * Assist customers with large purchases and general sales support, contributing to overall sales targets. * Help resolve customer queries and minor issues on the floor, escalating more complex situations to the Wholesale Manager. * Accurately process customer transactions at the point of sale. 2. Sales Floor Presentation & Stock Coordination: * Maintain the cleanliness, organization, and visual appeal of the sales floor throughout the day. * Ensure products are correctly priced and clearly displayed, assisting with the implementation of promotional materials. * Work with the warehouse team to ensure the sales floor is well-stocked and popular items are replenished promptly. * Assist with monitoring general stock levels on the sales floor and report any discrepancies or low stock items. 3. Team Assistance & Daily Task Coordination: * Provide daily support and guidance to a small team of sales assistants/shop floor staff, helping them with tasks and customer service. * Assist the Wholesale Manager in ensuring daily tasks are completed efficiently and according to operational guidelines. * Help maintain a positive and collaborative working environment on the sales floor. 4. Operational Support & Compliance: * Support adherence to company policies and procedures, including basic health and safety practices and security measures on the sales floor. * Assist with opening and closing procedures of the sales area. * Contribute to maintaining accurate records of sales floor activities as required. 5. Communication: * Effectively communicate customer feedback, sales floor observations, and any operational concerns to the Wholesale Manager. * Work cooperatively with all team members to ensure smooth operations. Qualifications & Experience: Some previous experience (e.g., 1+ year) in a customer-facing role within a retail or wholesale environment is preferred. Demonstrated strong customer service skills and a positive, helpful attitude. Basic understanding of sales principles and store operations. Familiarity with point-of-sale (EPOS) systems. Good communication and interpersonal skills. Ability to work effectively in a dynamic and active environment. Flexibility to work varied shifts, including weekends, as business needs require. Desirable (but not essential): Experience in coordinating tasks or providing guidance to other team members. Basic computer literacy (e.g., email, simple data entry).

At &serve, we pride ourselves on anticipating customer needs and going the extra mile, which is why our success relies on the talent our of people. We’ve offering an exciting opportunity for the right candidate to join us as a Business Development Executive. We’re looking for someone to drive the business growth within the company, develop a network of contacts to attract new clients, research new market opportunities and oversee growth projects, making sales projections and forecasting revenue, in line with projected income. The ideal candidate will have extensive experience in the hospitality or catering industry, with a wide range of transferable skills and experience. We’re looking for a confident and charismatic individual to enhance our team and to build credibility and relationships with both existing and new customers. Duties and Responsibilities - Identifying new business opportunities, including new markets, customers, partnerships and/or new products and services. - Creating strategies to successfully reach new business opportunities. - Building relationships with other team members, new clients, gauging their needs, and developing proposals to address these needs. - Maintaining and developing relationships with current clients. - Extensive production knowledge to support advice/guidance for customers based on their requirements - Attending conferences and events to build relationships with industry partners and staying up to date with new trends. Experience/Skills Required - Excellent time management skills and the ability to multitask and self motivate - Excellent customer service skills - An effective communicator - Commercial awareness and market research experience - Technical skills to understand and propose products or solutions by focusing on the client’s requirements - Effective use of Microsoft suite i.e. Word, Excel, Powerpoint - An established network within the hospitality/catering industry The role is being offered on a full time basis Monday – Friday during office working hours.* As an inclusive organisation who supports working families, start times may be flexible depending on individual need. *there may occasionally be the opportunity to attend networking events that fall outside of office working hours. This position will be hybrid (Liverpool city centre office and field based)