Design & Build UK

Duties and responsibilities required are: Provides information to customers on products and prices. Fields telephone enquiries from prospective customers on behalf of the sales team. Prepares sales invoices and maintains records and accounts of sales activity. Handles customer complaints or forwards them to relevant member of sales team. Carries out general clerical duties. Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material. Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time. Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently. Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department. Hiring and training sales staff and ensuring staff meets their quotas and goals. Managing budgets for expenses like bonuses, marketing, and travel. Making the company's products and services as attractive to potential customers as possible. Ensuring adherence to laws, regulations, and policies. Skills required: Excellent communication and coordination skills Proficient in MS Office and sales applications Computer literacy and working knowledge of relevant software tools Exceptional time-management and organizational skills Strong leadership and interpersonal skills In-depth knowledge of Sales and marketing techniques Great interpersonal skills Excellent written and verbal communication skills. Qualification and Experience: Minimum of 2-3 years of experience as a sales coordinator or in administration may be advantageous. Knowledgeable in current market regulation and trends. Bachelor’s degree or diploma in Business Management or other similar fields is a plus point