Spanish Speaking Customer Service Advisor
4 days ago
Nottingham
Spanish Speaking Customer Service Advisor Location: Nottingham (Hybrid – 2 days in the office, 3 days working from home) Salary: £24,000 per annum Contract: Full-time, Permanent Hours: Monday to Friday, 8am–4pm or 9am–5pm We’re looking for a Spanish Speaking Customer Service Advisor to join a collaborative and fast-moving international team based in Nottingham. You’ll support a range of business customers, ensuring excellent service delivery across order management, logistics coordination, and after-sales care. This is a fantastic opportunity for someone fluent in Spanish and English who enjoys problem-solving, communicating with people from different backgrounds, and working in a team that values professionalism and positivity. Key Responsibilities • Manage and process customer orders accurately and efficiently., • Coordinate deliveries and returns, ensuring issues are resolved promptly., • Communicate clearly with internal departments (credit control, planning, logistics, and sales) to ensure customer expectations are met., • Build strong relationships with business clients, keeping them informed on product updates, availability, and promotions., • Handle and resolve customer queries, ensuring the best possible outcome for both the client and the business., • Prepare reports, update records, and assist with any customer-related data requests., • Identify opportunities to improve service levels and operational processes. Skills and Experience • Fluent in Spanish and English (both written and spoken)., • Previous experience in customer service, sales support, or order management preferred., • Excellent communication and organisational skills., • Strong attention to detail and ability to multitask in a fast-paced environment., • Proficient with Microsoft Office, especially Excel., • A team player who enjoys collaborating and finding practical solutions. What’s on Offer • Competitive salary of £24,000 per annum., • Hybrid working model (2 days in the Nottingham office, 3 from home)., • Supportive and diverse team culture., • Career development opportunities in a growing international organisation., • Staff discounts and access to company benefits. If you’re fluent in Spanish and English and want to join a friendly, fast-paced environment where you can make a real impact on customer satisfaction, we’d love to hear from you.
Archie C.Active 4 years ago