The Wharf Teddington

WHO ARE YOU? After years of success in Canada, UROSPOT is expanding into the UK. As the Manager of Client Care you truly change lives. Using your nursing / healthcare background, you will lead our client experience team and ensure the clients who walk through our door, frustrated by their pelvic health challenges, receive world class care that restores their freedom, confidence, and trust in their body again. You ensure clients leave feeling educated and empowered about their health and wellness. At UROSPOT you’ll become a subject matter expert on all things pelvic health. You will lead our pelvic health done differently care model that incorporates education, health coaching and our non-invasive, disruptive technology that restores the fitness of the pelvic floor musculature to help improve quality of life for those struggling with bladder leaks, urgency, frequency, prolapse, GSM etc. No more changing pads and nappies as a nurse / healthcare professional. Our clients stay fully clothed throughout their journey at UROSPOT. You will build relationships with our clients by leading all client consultations, developing an individual care plan for each person and inspiring them to prioritize their health. Your impeccable listening skills, empathetic understanding and contagious passion will help ensure our clients feel heard, understood and are provided the hope they so deserve. You are a natural storyteller and leader. Your warmth, competence and professional appearance immediately build trust; making people feel comfortable. Your attention to detail will ensure a meaningful brand experience every time you interact with a client. You are excited to lead a small team of like-minded people passionate about improving women’s health. You are a confident coach and enjoy helping others succeed as well as inspiring a team around a common goal. Passion with purpose is what you’ve been craving. Setting a goal and crushing it lights you up inside. Leading a small team excites you. A regular Monday-Friday schedule feels like a dream come true. We can’t wait to meet you. JOB DUTIES: • As a passionate brand ambassador, take lead role in client consultations. Review intake forms in advance of consultation. Listen empathetically and question brilliantly to build an individualized care plan for each client. In a safe and effective manner provide trial treatment and coordinate their treatment protocol with the help of our Client Care Administrator. You are the ultimate owner of client experience., • Responsible for conversion from interest through to treatment., • Fully understand how to perform every role in the clinic operations. You are able to step in wherever necessary when staffing shortages occur or to cover breaks., • Correct performance in each role if process is not being adhered to., • Handle all customer complaints and comments in a professional, timely and mindful manner knowing “clients at our core” is a core value at UROSPOT., • Respect and protect the rights of clients, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse., • Maintain and model appropriate personal boundaries with clients, and refrain from involvement with client personal affairs or other business that may constitute a conflict of interest., • Ensure that all direct reports delivering treatment comply with company policies, procedures, and ethical standards. Ensure clients receive exceptional care during their treatment protocol., • Ensure correct reporting procedures for all client sessions are entered completely and efficiently., • Ensure that team members adhere to all appearance standards, personal hygiene and safety procedures and guidelines., • Ensure that safe work practices are followed., • Contribute ideas and oversee and assist with the planning and implementation enhancements that make our client experience better., • Analyze departmental operations and identify areas requiring improvement., • Submit any required reports on time and complete., • Communicate effectively and use a professional approach with all team members, managers, supervisors, clients, and stakeholders., • Knowledge of external regulatory bodies governing the organization. This includes partnering with clinic owner to ensure policies and procedures adhere to CQC expectations., • Assist the owner in the hiring of staff., • Maintain current credentials as required for employment. JOB REQUIREMENTS: • Registered healthcare professional (e.g. RN / BScN or other healthcare professional); current certificate of competency from the appropriate regulating body and must be in good standing (e.g. NMC), • Completion of an Enhanced DBS check., • Further education / interest in women’s health, pelvic health or other related specialism., • Familiarity with CQC and keen to ensure the UROSPOT services adhere to all policies and procedures., • Sales and client management experience is an asset., • You are a storyteller, a planner, a lover of being organized., • Passionate about helping people., • An innate leader – you have led teams before and relish this opportunity., • Able to set expectations, delegate and monitor progress of all direct reports., • Effective leadership skills, with a strong focus on mentoring and motivation of employees., • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills., • You believe in women's empowerment and are eager to be a part of something with a true purpose that will change women's lives for the better. WORK CONDITIONS: • Work environment is one where you bring clients joy, freedom and confidence in a beautiful setting., • Currently a Monday-Friday operation during the day. Possibility of Saturdays in the future with expansion., • Interaction with clients, employees and owners., • Occasional help at marketing events. Acknowledgement and Agreement UROSPOT is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons. As such, UROSPOT will provide reasonable accommodation for any applicant, as requested during the hiring process.

Join our ambitious and growing restaurant group as an Assistant Restaurant Manager. As a key part of our management team, you will support the Restaurant Manager in ensuring the smooth operation of our trendy dining establishment. Responsibilities include: • Overseeing daily restaurant operations to maintain high service standards., • Assisting in staff management, including training and scheduling., • Ensuring customer satisfaction by addressing inquiries and resolving any issues promptly., • Collaborating with the management team to implement effective strategies for business growth., • Assisting in inventory management and ordering supplies as needed. Ideal candidates will have: • Previous experience in a supervisory role within the hospitality industry., • Strong leadership and communication skills., • Ability to work in a fast-paced environment and handle multiple tasks efficiently., • A commitment to providing excellent customer service and a passion for the restaurant industry.

After many years with us, our manager has decided to go back to France. We are therefore looking for a new manager to take the lead in our creperie. If you are looking for a new challenge, this might be the opportunity you’ve been waiting for! Location: La Petite Bretagne, 5 Beadon road, W6 0EA Contract : Full time Reports to : Owner What you’ll do: • Take shifts on the floor (serving customers, preparing drinks…), • Supervise cleanliness in the restaurant (daily clean + deep clean), • Prepare the rota, • Deal with suppliers for drinks, packaging, cleaning products in collaboration with the chef, • Recruit and train floor members, • Take responsibility for the monthly reporting / stock take What we’re looking for: • Experience as a floor manager / general manager, • Experience in recruitment and training., • Experience in dealing with rota., • Barista skills, • A team player with a positive attitude and leadership qualities., • Excellent organisational skills with the ability to multitask efficiently under pressure., • Attention to detail and pride in your work., • Someone with a hands on approach and a can do attitude., • Ability to speak French is a plus. What’s in it for you: • Gross salary of £28,000., • Service charge (around £1,000 per month)., • Bonus on sales and reviews (on average £600 per month)., • On average a monthly net salary around £3,000., • Free meal on shift., • You are responsible for the floor rota so you decide when you work (5 shifts per week)., • Kitchen closes at 21h30 so no Uber at 2am! If you love the idea of making people happy through food and service, we’d love to hear from you! We do not offer work visas.

Whelans is a vibrant, welcoming pub company known for great quality food and drink, warm hospitality, and a buzzing atmosphere. We’re committed to creating memorable guest experiences and fostering a positive, motivated team culture. As we continue to grow, we’re looking for an exceptional General Manager to lead one of our venues to its next chapter. The Role As our General Manager, you will be the driving force behind the pub’s success. You’ll oversee all day-to-day operations, manage and inspire your team, deliver outstanding customer service, and ensure strong commercial performance. Key Responsibilities • Lead, motivate, and develop a high-performing front- and back-of-house team, • Maintain exceptional standards of service, cleanliness, and guest satisfaction, • Oversee stock management, ordering, and cost control, • Drive sales and profitability through great hospitality and local marketing initiatives, • Ensure compliance with licensing laws, health & safety, and company policies, • Recruit, train, and schedule staff effectively, • Manage budgets, P&L performance, and financial reporting, • Build strong relationships with guests, suppliers, and the local community About You We’re looking for a confident, hands-on leader with a passion for hospitality and people. You will have: • Proven experience as a General Manager or similar role in a pub, bar, or hospitality venue, • Strong leadership and communication skills, • A commercial mindset with experience hitting KPIs and driving revenue, • A calm, positive attitude under pressure, • A genuine passion for creating memorable guest experiences, • Excellent organisation and problem-solving abilities, • Personal licence (desirable)

Are you a passionate and experienced care professional ready to lead a warm, person-centred residential home? We’re looking for a dedicated and compassionate Registered Manager to join our care team and make a real difference every day. About Us Our 30-bed residential home in Walton-on-Thames provides high-quality care and support for older adults, including those living with dementia. We pride ourselves on creating a welcoming, homely environment where residents are respected, valued and truly cared for. The Role As our Registered Manager, you’ll take the lead in ensuring the home runs smoothly, safely and in line with CQC standards. Supported by the Operations Manager, you’ll be responsible for the overall management of the home — from supporting staff and ensuring excellent care delivery, to maintaining compliance and driving continuous improvement. Key responsibilities include: • Leading, motivating and developing a committed care team, • Overseeing the delivery of person-centred care with compassion and respect, • Ensuring compliance with CQC and all relevant legislation, • Building strong relationships with residents, families, and professionals, • Managing vacancies, admissions and discharges, home audits and care plans effectively About You We’re looking for someone who combines professional experience with genuine care and empathy. You’ll need: • At least 1 years’ experience as a Registered Manager in a residential care setting, • Experience in dementia care and a passion for supporting older people, • Strong leadership, communication and supervisory skills, • Knowledge of CQC requirements and best practice in adult social care, • Level 5 diploma in Leadership & Management for Adult Care (or working towards it) What We Offer • Supportive and friendly team environment, • Opportunities for ongoing training and professional development, • Competitive salary, • The chance to lead a home where your ideas and passion truly make an impact If you’re a caring, dedicated professional ready to take the next step in your career, we’d love to hear from you.

Restaurant Manager, runs the day-to-day operations of a dining establishment. Their duties include managing the staff and operations, providing excellent customer service, ensuring staff are safe and that all food safety procedures are followed according to regulations. Having a keen attention to detail and being able to prioritise tasks are some of the key qualities required for a Restaurant Manager.

Restaurant Manager, runs the day-to-day operations of a dining establishment. Their duties include managing the staff and operations, providing excellent customer service, ensuring staff are safe and that all food safety procedures are followed according to regulations. Having a keen attention to detail and being able to prioritise tasks are some of the key qualities required for a Restaurant Manager.

We are looking for a motivated & experienced Assistant Manager to join and lead our team in our stylish Restaurant, As the successful Assistant Manager, you will have a genuine passion for exceptional customer service and a pro-active approach to team management. You will be enthusiastic & driven to continue the success of our Restaurant and play a pivotal part in training our team to ensure they have the knowledge needed to delight our customers. Thanks for your interest. If you’d like to be part of our team, then apply now!