Sedem Pharmacy

About Us At Aspire Care & Support, we believe every child deserves a safe, stable and loving home where they feel genuinely valued. Ashton House is a small, two-bed children's residential home in Hunts Cross, Liverpool, where we provide trauma-informed, relational care built on warmth, consistency and trust. We're not driven by targets or numbers — we're driven by doing right by the children in our care. Our approach is rooted in PACE (Playfulness, Acceptance, Curiosity and Empathy) and Motivational Interviewing techniques, underpinned by a genuinely non-judgemental, listening-led way of working. If that sounds like the kind of team you want to be part of, we'd love to hear from you. About the Role We're looking for a caring, resilient and dependable Residential Support Worker to join our small team at Ashton House. You'll provide day-to-day care, support and guidance to the children living with us, helping them feel safe, understood and able to thrive — whether that's through everyday routines, shared activities, or simply being a calm, consistent presence they can rely on. No two days are the same. You might be helping with homework, cooking dinner together, supporting a young person to a health appointment, or just being there for a chat. What matters most is that you bring patience, empathy and a genuine desire to make a positive difference. What You'll Be Doing • Providing warm, consistent, trauma-informed care to children and young people, in line with their individual care and placement plans, • Building trusting relationships using PACE and Motivational Interviewing techniques as part of a relational approach, • Supporting daily routines — mealtimes, school, activities, appointments and bedtimes, • Acting as a positive role model and, where allocated, a key worker to a young person, • Keeping accurate, timely records in line with our policies and Ofsted requirements, • Working closely with colleagues, the Registered Manager, and external professionals (social workers, education, health) as part of the wider team around the child, • Promoting each child's safety, wellbeing, and their voice in decisions that affect them, • Taking part in regular supervision, team meetings and reflective practice What We're Looking For • A genuine passion for improving outcomes for children and young people, • Patience, resilience and a calm, level-headed approach, • Good communication skills and a team player attitude, • Willingness to work towards (or already hold) a relevant qualification, such as the Level 3/4 Diploma in Residential Childcare, • Flexibility to work shifts, including evenings, weekends and occasional sleep-ins, on a rota basis, • A full, valid UK driving licence is desirable but not essential Previous experience in residential childcare is welcomed but not essential — if you've got the right values and attitude, we will invest in developing your skills.

Job Title: Service Manager – Full time, Immediate Start Hours: 37.5 hours per week About the Role Mediline Supported Living is seeking experienced and passionate Service Managers to lead the day-to-day delivery and performance of designated services, ensuring safe, high-quality, person-centred support that meets regulatory and organisational standards. Reporting to the Regional Manager, you will be responsible for achieving positive outcomes for the people we support, leading and developing your team, managing service quality and compliance, and building effective relationships with external partners and stakeholders. This is a rewarding, hands-on leadership role where you will lead by example, maintain a visible presence within the service, and foster a culture of quality, accountability, and continuous improvement. Working alongside fellow Service Managers, you will support service development and contribute to regional and organisational objectives. Key Responsibilities · Lead the day-to-day management of the service, ensuring the people we support receive safe, high-quality, person-centred care and support. · Promote a culture of high-quality, person-centred support that reflects Mediline's Values · Ensure full compliance with CQC regulations, relevant legislation, contractual requirements, company policies, and best practice standards. · Lead, motivate, and develop staff through effective supervision, performance management, recruitment, training, and workforce planning. · Ensure all staff are fully trained and competent and compliance requirements are met. · Monitor service quality and performance through audits, reviews, and continuous improvement, responding efficiently to feedback and inspection outcomes, including implementation of actions required. · Manage safeguarding, risk management, incidents, complaints, and regulatory notifications, ensuring concerns are escalated appropriately and addressed promptly. · Support the effective management of service budgets, resources, and financial records, ensuring accountability and value for money. · Build and maintain positive relationships with commissioners, healthcare professionals, families, and other stakeholders to achieve the best outcomes for the people we support. · Work closely with the Regional Manager to deliver operational objectives, drive service improvements, and maintain high standards of quality, compliance, and performance. · Maintain oversight of care and support planning, reviews, outcomes monitoring and service delivery · Collaboration with other Service Managers to ensure consistency and shared learning · Participate in the senior management on-call rota and provide emergency management support outside normal office hours as required Key Requirements · Level 5 Diploma in Leadership for Health and Social Care (or equivalent) or working towards · Proven experience of achieving and maintaining regulatory compliance · Experience of managing budgets, staff and operational performance is desirable · Leadership, coaching and performance management skills · Excellent communication, organisational and problem-solving abilities · Ability to analyse performance data and implement service improvements · Flexible, resilient and capable of managing competing priorities A strong working knowledge of key legislation including but not limited to: · CQC Regulations · Safeguarding Adults · Mental Capacity Act · Deprivation of Liberty Safeguards · Positive Behaviour Support · Positive Person Centre Planning · Health and Safety Legislation All appointments are subject to an Enhanced DBS check and satisfactory pre-employment checks. Please note that we are not currently able to offer sponsorship for this role. Application Questions • Are you able to participate in a management on-call rota? Experience: Adult Social Care Management: 5 years (preferred) Licence/Certification: Level 5 Diploma in Leadership for Health & Social Care or working towards Applications will be reviewed after the closing date, and feedback will be provided to all applicants.