Veritas Hearing UK

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• Premier Inn

  

  Hotel Manager -

  2 days ago

  Birmingham

  As a Hotel Manager at the UK’s leading hotel brand, you’ll be taking our famous name to more guests, keeping our unique culture alive with your team and using your management experience and skills to make your hotel a success. Hotel Manager – Premier Inn – Birmingham South (Hall Green). Beco

• HAYS

  

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• Metro

  

  Ocean Import Customer Services

  3 days ago

  Birmingham

  Join Metro – Where Innovation Meets Logistics Excellence At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others. We’re looking for a detail-oriented and customer-focused Import Operator to join our Ocean Import Customer Services team. If you thrive in a fast-paced environment, enjoy solving problems, and want to be part of a company that values innovation and growth - this is your next career move. What You’ll Be Doing As part of our Ocean Import Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include: • Booking freight with approved carriers and shipping lines., • Building strong relationships with clients to deliver outstanding service., • Handling customer queries and resolving them quickly and professionally., • Communicating clearly with overseas agents and clients via email, phone, and online systems., • Ensuring pre-alert documents are received before vessel arrival., • Verifying and managing correct documentation for shipments., • Processing supplier invoices accurately and on time., • Maintaining customer and supplier spreadsheets., • Keeping the sales team informed of client activity and profitability., • Updating the departmental manager on the status of all shipments What You’ll Bring • We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need:, • Solid knowledge of ocean freight operations., • A sharp eye for detail and understanding of its commercial impact., • Ability to work under pressure and meet tight deadlines., • Strong numerical and commercial acumen., • Excellent communication skills—both written and verbal., • Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus)., • A proactive, team-oriented mindset with great time management., • Enthusiasm, flexibility, and self-motivation. Why Metro? We believe in rewarding our people. Here’s a selection of what you’ll enjoy: • Discretionary bi-annual bonus – because your success drives ours., • Health & wellness perks – including gym discounts, retail offers, and more., • Health cash plan – supporting your wellbeing., • Octopus EV car scheme – drive electric, drive smart., • Free parking – no stress, no cost., • Respectful, inclusive culture – where your voice matters., • Training & development – grow with us, every step of the way. Plus, You’ll Enjoy: • Career Mobility & Growth – We actively promote from within and offer clear pathways to progress into senior roles or explore other departments., • Cross-Training Opportunities – Expand your skillset by working across different freight modes and supply chain functions., • Fast-Paced, High-Impact Work – Be part of a team that thrives on energy, agility, and delivering results under pressure., • Make a Global Impact – Help major international brands deliver on time, every time - your work keeps global supply chains moving., • Tech-Driven Efficiency – Work with industry-leading systems like Cargowise and MVT to streamline operations and reduce manual tasks.

• The Fuel Store

  

  Account Manager

  3 days ago

  Birmingham

  Do you pride yourself in retaining customers and upselling to them? Do you have a drive to earn a good salary and a great commission? If so, then please read on and apply to join our growing organisation. With this comes requirements for a Customer Account Manager! You will be extensively trained and supported to become an ambassador of The Fuel Store, to identify account growth opportunities for our fuel and non-fuel products in order to generate revenue and increase sales overall. Brief Overview: Permanent Opportunity: Full Time Basic Salary: £32,000 Commission: Additional £10,500+ Location: Birmingham City Centre (Hybrid 4 days in the office 1 day at home) Requirements for an Customer Account Manager: • Foster long-term client relationships to ensure loyalty and retention., • Maintain high levels of client satisfaction by delivering exceptional service., • Identify new business opportunities and potential clients., • Effectively present products and services to clients., • Handle challenging situations with professionalism and a solution-focused approach., • Share insights and best practices to support team development., • Monitor key performance indicators (KPIs) to track success and drive improvements., • Ensure efficient workflow and maintain high levels of productivity. To contribute to The Fuel Store’s success, you will need 2 years experience in: • Building and maintaining strong client relationships., • Understanding client needs and delivering tailored solutions., • Driving client satisfaction and retention., • Identifying opportunities to upsell or cross-sell products and services., • Meeting and exceeding sales targets., • Managing workflow efficiently to maximise productivity., • Prioritising tasks and managing time effectively., • Making commercially driven decisions to enhance sales performance., • Monitoring and analysing key performance indicators (KPIs). As well as having the right experience, a Fueller will have: • Ability to build strong, long lasting relationships, • Strong commercial awareness to make logical decisions, • Strong motivation to work in a fast-paced environment, • Great aptitude for overcoming challenges by having a naturally inquisitive mind, • Ability to challenge the status quo; actively seeking to understand HOW something works, not just WHY, • Resilience and ability to focus on the detail but not forget the bigger picture, • Ability to work hard as an individual but also bring value to the wider team, • Excellent communicator and act as an “ambassador” for all stakeholders, • Ability to be logical when making decisions, • Excellent organisation and time management What’s in it for you? • Pension Scheme: After 12 weeks of continuous employment, you will be automatically enrolled into our Pension Scheme., • Life Assurance: Payable at 3x Basic Salary, • Health Wellbeing: All employees will have access to MediCash upon passing their probation, this gives access to everyday healthcare cashback schemes such as dental, virtual GP , counselling, and so much more., • Financial Wellbeing: Our financial wellbeing platform gives employees access to online discounts, Salary Sacrifice Schemes, and 1-2-1 sessions with qualified financial advisors., • Holiday Entitlement: You will be entitled to 26 days annual leave plus all statutory holidays, you increase personal holiday allowance with increased service., • Career Progression: We track all employees progression by creating personal development plans, alongside being keen to support external professional development., • Location: Based in Birmingham City Centre, with panoramic views from the office floor., • Supporting local charities: We are passionate about giving back to the local community and supporting charities as much as we can., • Incentives & Good Commission: We offer uncapped commission, as well as regular incentives for everyone across the business to get involved in. A little more for you to know... We want to be a place where everyone has a sense of belonging. Our team is growing rapidly and that means that we want collaborative, talented Fuellers to help us to invent The Fuel Store’s future. We will support you, nurture you, and give you the best platform to succeed – we just need you to have that drive and willingness to learn! If you think that you could add value here at The Fuel Store, please apply. Equally, if you think your experience only meets part of the requirements, apply anyway! We’d love to review your application and if successful arrange a chat with you to find out if you could be the next Fueller! We are also an equal opportunity employer and value diversity across the business. All applicants will be considered for employment without attention to ethnicity, race, religion, sexual orientation, gender identity, sex, family or parental status, neuro diversity or disability status, marital status, veteran status and national origin. A bit about The Fuel Store Here at The Fuel Store, we are transforming the Fleet and Fuel industry for good! We are proud to be the number one reseller in the UK, through providing unrivalled support to our customers that fuels the lifeblood of Britain’s roadways. As a family run business and over 10 years’ under our belt, we have always been determined to deliver on our founding principle; fuelling better for our customers. From single-vehicle operators to multi-fleet solutions, our customers are genuinely at the forefront of everything we do. We believe that our services will allow them to reach heights they didn’t even know possible and we love being part of that journey! Our significant growth has led us to investing further across our Customer Account Management team to increase revenue.

• Optical Express

  

  Retentions & Service Specialist

  5 days ago

  Birmingham

  Retention & Service Specialist Location: Birmingham Hours of Work: 40 hrs pw including weekends Salary: £27,000 plus bonus Optical Express, ACES, THMG and sk:n are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. With clinics across the UK, Ireland and mainland Europe, we offer a huge variety of exciting career opportunities. The Optical Express, ACES, THMG and sk:n teams work together, collectively, and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. Far close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland. ROLE As a Retention & Service Specialist, you play a crucial role in supporting patients through moments of uncertainty, safeguarding their experience and strengthening their confidence in our clinical services. Acting as a key point of contact for patients who may be hesitant, disengaged or considering cancelling their journey, you will provide empathetic guidance, clear information and tailored solutions that address concerns and encourage continuation of care. Through insightful conversations, proactive service recovery and accurate interpretation of patient behaviour and history, you will help reduce cancellations, enhance loyalty and protect the integrity of the patient pathway. This role combines exceptional communication, problem‑solving and relationship‑building skills with strong operational accuracy to ensure every patient receives a supportive, informative and reassuring experience aligned with the organisation’s values of care, trust and integrity. KEY DUTIES • Engage with patients who express hesitation or intent to cancel, using empathetic, confident and persuasive communication to understand concerns and provide solutions that encourage continuation of treatment., • Analyse patient engagement patterns, appointment history and previous interactions to identify early signs of dissatisfaction and implement proactive retention strategies., • Deliver personalised, patient‑focused solutions that address individual needs, clinical considerations and service-related issues to prevent disengagement., • Conduct timely outbound follow‑ups to re‑engage patients, support their progression through the care journey and reduce lapse or cancellation risk., • Accurately document all interactions, concerns, feedback and retention activity within the CRM system to ensure continuity of care and support operational insight., • Collaborate closely with Clinical Services, Operations, Patient Experience and Contact Centre teams to escalate concerns and support end‑to‑end patient resolutions., • Confidently negotiate solutions within agreed parameters (e.g., appointment adjustments, pathway clarity, issue resolution) to support patient commitment., • Facilitate swift resolution of service, booking or process issues, ensuring patients receive accurate information, reassurance and a seamless experience., • Conduct post‑decision conversations with patients who choose not to proceed, gathering valuable insights to improve service delivery and inform future retention strategies., • Uphold strong product, service and clinical pathway knowledge to ensure accurate, confident guidance at every stage., • Represent Optical Express with professionalism, patience and a commitment to delivering an exceptional, patient‑centred service experience., • Ensure all day‑of‑surgery balances are collected efficiently and accurately, following compliance, payment handling standards and financial governance procedures., • Communication & Persuasion - Clear, confident and empathetic communication, with the ability to influence decision‑making, address concerns and guide patients towards positive outcomes., • Customer/Patient Relationship Management - Ability to build genuine rapport, actively listen, demonstrate empathy and provide tailored solutions that support long‑term patient confidence and loyalty., • Problem Solving & Conflict Resolution - Calm, solution‑focused approach when addressing patient issues or concerns, turning negative experiences into positive resolutions through patience and thoughtful problem‑solving., • Negotiation - Skilled in presenting alternatives and negotiating solutions within agreed limits to support both patient needs and organisational goals., • Analytical Thinking - Ability to interpret trends in patient behaviour, identify risk indicators and apply insights to inform proactive retention strategies., • Resilience & Emotional Maturity - Maintains professionalism during challenging conversations, shows emotional intelligence and remains composed in fast‑paced, high‑volume environments., • System & Process Proficiency - Competent in using CRM and booking systems, ensuring accurate documentation, efficient workflow management and data protection compliance., • £27,000 salary plus bonus, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses and other group products & procedures., • Generous Optical Express friends and family discount scheme

• Citrus Recruit

  

  Account Manager

  5 days ago

  Birmingham

  Citrus Recruit are excited to be working with a leading manufacturing business seeking an B2B Account Manager. You will be a key member of the providing a high level of customer services to an existing client base with complete accountability of your own customers. As the Account Manager you be required to have both phone and email contact with your customer base. Taking the clients requirements and create quotations for your customers accurately and recorded on the CRM systems, with the detail provided. This can be anything from a simple quote to a complex quotation comprising of many elements, which will include liaising with third parties. Key Responsibilities of an Account Manager • B2B Account Management handling and order processing – this isn’t a sales role, • Client contact via phone and email, supporting your existing clients requirements, • Provide and follow up on accurate quotes created for the customer using set prices, • Accurately input simple to complex quotations onto the CRM and submit to the customer, • Working with high volume and accurate data, • You will be required to contact third party suppliers regularly to support the quotations you will be completing Qualifications and Experience: • Excellent usage of Excel, • Comfortable with numeracy, • Strong communicator and excellent organisation skills, • Ability to work well under tight deadlines Benefits • Salary up to £32,000 DOE, • 21 days holiday plus 8 bank holidays, • Pension, • Free parking, • Easy transport routes, • Excellent onsite facilities How to Apply: This is a great opportunity to join a fast-paced business and play a key part in the business operations, if you feel like this is a team you would like to be a part of, please click apply today. Citrus Recruit acts as an employment business when introducing candidates for permanent employment with a client. We take pride in being an equal opportunity employer that celebrates diversity. Our commitment to inclusion means that we seek out the best candidates for every role, regardless of their gender, age, race, sexual orientation, disability, religion, or any other protected characteristic. While we make every effort to reach out to all candidates. If you don't receive a response within 7 days of applying, please understand that your application has not progressed on this occasion. Please review our website for further and upcoming opportunities.

• Harris Carlton

  

  Account Manager - Home Furnishings

  4 days ago

  Birmingham

  Account Manager – Home Furnishings £35-38,000 Basic, Excellent Commission Structure, Fully Expensed Company Car + Benefits The Company • Leading manufacturer of Home Furnishings products, • Well established with a strong heritage, • Rapidly expanding, ambitious business, • Hugely successful in the UK and on the global stage The Role • To manage a portfolio of accounts across the West Midlands, Mid & South Wales and parts of Gloucestershire & Somerset, • Strong focus on Account Management, • Consultative sales role – supporting, advising and helping the accounts to grow, • Small amount of new business development but this is fundamentally an account management/relationship building role The Person • Must have very strong Account Management skills & experience, • A proven track record of building successful relationships with customers, • Must have a very consultative approach to selling, • Can come from any category background as long as candidates have exceptional account management skills and experience, • Candidates should be based in or close to the West Midlands region DUE TO ANTICIPATED RESPONSE LEVELS WE SHALL ONLY BE ABLE TO CONTACT CANDIDATES WHOSE APPLICATIONS WE WISH TO PROGRESS. IF YOU DO NOT HEAR FROM US YOUR APPLICATION WILL BE DEEMED TO BE UNSUCCESSFUL ON THIS OCCASION. How we use your data - Please note that by responding to this advertisement you will be creating a legitimate interest for Harris Carlton to communicate with you about the position you have applied for. We may also store the information you send us, in order that we may alert you of other similar opportunities which might be of interest to you either now or in the future. We will never share your information with third parties without your prior permission. You have the right to see whatever information we hold about you, and the right to insist that we remove your personal information at your instruction. To view our full privacy policy, please visit

• C&M Travel Recruitment

  

  Senior Travel Consultant

  5 days ago

  Birmingham

  Travel sales Consultant – Specialist Travel Birmingham Office (Hybrid available) Competitive salary + commissions +progression Looking for a sales role that’s more meaningful conversation than high‑pressure selling? This specialist travel company is hiring an experienced Sales Consultant to join a team where the focus is genuinely on understanding people, not rushing them. You’ll be speaking with customers who have detailed, specific requirements and want thoughtful, honest guidance on trips and holidays. It’s consultative, relationship-led sales - the kind where listening well, setting clear expectations and matching someone to the right trip really matters. What you’ll be doing • Managing inbound enquiries with a calm, consultative approach, • Understanding customers’ detailed travel requirements, • Giving clear, confident recommendations and building trust, • Converting quality enquiries into bookings with a long‑term view, • Keeping accurate CRM notes for seamless customer support, • Working closely with internal teams to ensure trips run smoothly, • Bringing ideas to improve conversion and customer experience What you’ll need • Experience in sales or a customer-facing role with complex conversations, • Strong emotional intelligence and excellent listening skills, • Confidence handling detailed, sensitive or high‑consideration decisions, • A results mindset balanced with genuine care for customers, • Good written and verbal communication, • Comfortable with systems, CRM and performance metrics, • A collaborative, proactive approach Travel industry experience is helpful but not essential - your ability to build trust is what really counts. Why you’ll love it You’ll join a small but fast-growing company with a clear mission, genuine purpose and big ambitions. You’ll be supported to grow, trusted with real responsibility and able to build a career you can genuinely be proud of. Salary up to £28,000 Depending on experience plus commissions (ave £10000yr ) Shift pattern 1) 09:00–18:00 Mon–Thu, 09:00–17:30 Fri Shift Pattern 2) 10:00–19:00 Mon–Thu, 09:00–17:30 Fri Plus 1 Saturday in 4 Homeworking days of Tuesdays and Thursdays available only at this time Interested? Email explaining why you would fit into this role -please quote ref KR60549