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• Ipsos

  

  Field Market Research Interviewer (Car Required)

  2 days ago

  Exeter

  Do you enjoy chatting to people and getting out and about? Looking for flexible work that fits around your life, not the other way around? Join Ipsos, one of the world’s leading market research organisations, and help us understand what people really think about the services and communities around them. Every conversation you have helps shape real decisions. What the role looks like As a Field Interviewer, you’ll be out in your local area speaking to people face-to-face — whether that’s on doorsteps, in communities, or on public transport. The role is designed to be flexible. Some people prefer set shifts, while others like the freedom of working when it suits them. With us, you can do either: Your working options • Regular shifts each week (door-to-door or transport projects), • Transport shifts are 3–3.5 hours, • Pay includes:, • £12.75 per hour during initial training period, • £51–£61 per shift for transport work (project dependent) Pay-per-complete work • Get paid for each successful interview you complete, • Typically, 2- 3 days per week for door-to-door work (6-hour shifts), • Work more flexibly, choosing when to go out, • Great if you prefer a more independent way of working You can let us know which style you prefer, and we’ll do our best to match you with available work in your area. What you’ll be doing • Speaking to members of the public and asking survey questions, • Working in communities or on public transport, • Recording answers on a tablet (provided), • Representing Ipsos in a friendly and professional way Don’t worry if you’ve never done this before — we provide full training and ongoing support. What we’re looking for We’re not looking for a certain background — just the right attitude. You’ll be: • Friendly and comfortable striking up conversations, • Self-motivated and happy working on your own, • Reliable and organised You’ll also need: • A full UK driving licence, • Access to a car, • Willingness to travel locally What you’ll get • Flexible, part-time work that fits around you, • The option to work shifts or per-complete (where available), • Mileage reimbursement, • Free travel on surveyed bus routes (when applicable), • A company tablet and all equipment provided, • Full training and ongoing support, • Access to staff discounts and wellbeing benefits, • Opportunities to pick up extra work and earn more Why Ipsos? This isn’t just a job — it’s a chance to make a real impact. The conversations you have help shape decisions that affect everyday life in local communities. If you enjoy meeting people and want work that’s flexible and varied, we’d love to hear from you. Apply today and get started.

• Utility People

  

  Remote Account Manager

  1 month ago

  Exeter

  Our client, a global energy consultancy, is looking for an experienced Account Manager to join their team. As the Account Manager, you will manage client relationships and service delivery for a portfolio of I&C clients, while also driving upsells, account renewals, and client retention. If you have 4+ years of experience in account management within an energy consultancy or TPI, a great understanding of flexible procurement contracts and a passion for delivering exceptional client service - apply today!! Key responsibilities for the Account Manager: • Offering full-service support to high profile, Industrial & Commercial clients, • Acting as the key point of contact, delivering tailored solutions for energy and sustainability needs, • Attending regular client meetings with a focus on upselling services and driving retention, • Ensuring smooth, efficient and on-time service delivery, • Handling and processing contract renewals, • Identifying and presenting value-added opportunities to enhance client outcomes, • Reviewing and refining energy and sustainability strategies for the upcoming year, • Advising clients on energy usage options and sustainability initiatives, • Leading the development and execution of energy procurement strategies, • Coordinating international service projects and ensuring consistent delivery across regions Skills and experience required for the Account Manager: • 4+ years account management experience ideally for an energy consultancy/ TPI, • Experience in account management of I&C clients, • Strong client-facing experience with a passion for delivering exceptional service, • Experience of risk managed flexible procurement, non-commodity charges, bureau services etc, • Demonstrated success in upselling, client retention, and contract renewals, • Commercially minded with a strong business-oriented approach, • Excellent communication, interpersonal, and customer relationship skills, • Analytical thinker who enjoys working with data to uncover trends and insights, • Capable of evaluating sustainability and efficiency ROI business cases with accuracy, • Must hold a full, clean UK driving licence Ref: 15050 Role: Account Manager (B2B energy) Location: Homebased (with travel in the Redhill office and client visits) Salary: Competitive + bonus

• Newman Stewart

  

  Remote Sales Manager Poland

  1 month ago

  Exeter

  Sales Manager (Poland) Up to €50,000 (dependent upon experience) Poland Our Client Our client is a leading manufacturer of advanced material solutions designed for comfort, durability and functionality, which are used across a broad range of sectors including building & construction, furniture, transport, healthcare and flooring. They are seeking a driven and results-orientated Sales Manager to join their team in Poland. This key role will on focus driving new business acquisition and expanding market share in the region. The Role The Sales Manager will drive business growth by identifying and capitalising on new opportunities, expanding the customer base, and strengthening the company's market presence. Through strategic prospecting, relationship management, and data-driven decision-making, they will play a key role in positioning the company as a market leader in the region. The ideal candidate will have a strong B2B sales background, particularly in new customer acquisition. They should possess excellent negotiation, communication, and presentation skills, alongside a self-motivated, resilient, and results-driven mindset. Strong analytical skills are essential for interpreting sales data and market trends to inform strategy. Proficiency in CRM software and Microsoft Office is required, along with fluency in Polish and English. Extensive travel across Poland is required, therefore a valid driving license is essential. A bachelor's degree in Business or Marketing is desirable, as is experience in the foam or industrial products sector. Familiarity with Polish market dynamics, supply chain processes, and sales forecasting would be advantageous. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact John Tilbrook in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a boutique executive search firm, delivering high-performing candidates to high-profile and mission-critical assignments. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and small organisations, providing Executive Search, Management Selection and Psychometric Assessment Services to its clients.

• Mercury Hampton Ltd

  

  Remote Business Development Manager - Telecoms

  15 days ago

  Exeter

  Business Development Manager Location: MediaCity, Manchester (Hybrid – 2 Days Office / 3 Days Home) Reports To: Sales Director / Commercial Director Salary: £40,000 Basic. £65,000 - £75,000 OTE About the Role We are looking for an ambitious and commercially focused Business Development Manager to join a growing technology solutions provider delivering connectivity, network infrastructure, managed services, cloud connectivity, and cybersecurity solutions to organisations across the UK. This is a hybrid role based from our MediaCity, Manchester office, with an expected working pattern of 2 days per week in the office and 3 days working from home. Travel to customer sites, partner meetings, and industry events will form part of the role. The position offers an excellent opportunity for a driven sales professional who enjoys both winning new business and developing existing customer relationships. The role is split approximately 60% new business development and 40% account management, requiring a consultative approach to identifying customer challenges and delivering tailored technology solutions that create long-term value. Working closely with technical, delivery, and leadership teams, you will play a key role in driving revenue growth, expanding market presence, and strengthening customer partnerships across sectors including public sector, healthcare, education, emergency services, and commercial organisations. Key Responsibilities New Business Development (60%) • Identify, qualify, and secure new business opportunities across target markets., • Build and execute strategic sales plans to achieve and exceed revenue targets., • Generate new opportunities through outbound prospecting, networking, referrals, framework agreements, and market intelligence., • Develop relationships with senior decision-makers including IT Directors, Heads of Infrastructure, Procurement Teams, and Digital Transformation leaders., • Conduct consultative discovery meetings to understand customer objectives, challenges, and technology requirements., • Present and position solutions across connectivity, networking, managed services, cloud connectivity, and cybersecurity., • Prepare and deliver proposals, presentations, and commercial solutions tailored to customer needs., • Manage the full sales lifecycle from initial engagement through to negotiation, contract award, and handover., • Maintain an active and accurate pipeline within the CRM system., • Represent the business at industry events, exhibitions, and networking opportunities. Account Management (40%) • Manage and develop a portfolio of existing customer accounts., • Build strong, long-term relationships with key stakeholders and decision-makers., • Conduct regular account reviews to identify opportunities for growth and service improvement., • Drive customer retention through proactive engagement and exceptional account management., • Identify upselling and cross-selling opportunities across the wider technology portfolio., • Collaborate with internal technical and delivery teams to ensure successful customer outcomes., • Monitor contract renewals and framework opportunities to maximise recurring revenue., • Act as a trusted advisor, ensuring customers remain informed about relevant technologies, solutions, and industry developments. Key Performance Indicators • Achievement of new business revenue and gross profit targets., • Pipeline generation and conversion rates., • Growth within existing customer accounts., • Customer retention and renewal performance., • Forecast accuracy and CRM management., • Contribution to recurring revenue growth., • Customer satisfaction and relationship development. Skills & Experience Essential • Proven experience in a Business Development Manager, Sales Manager, Account Manager, or similar commercial role., • Track record of consistently achieving and exceeding sales targets., • Experience selling technology solutions such as:, • Managed Services, • Telecommunications, • Connectivity, • Network Infrastructure, • Cybersecurity, • Cloud Services, • IT Solutions, • Strong new business hunting skills with the ability to open doors and develop opportunities., • Experience managing and growing existing customer accounts., • Excellent communication, presentation, and negotiation skills., • Consultative and solution-led sales approach., • Ability to engage with both technical and non-technical stakeholders., • Experience using CRM systems for pipeline and opportunity management., • Full UK driving licence. Desirable • Experience selling into Public Sector, NHS, Education, Local Government, Emergency Services, or Enterprise organisations., • Understanding of WAN, LAN, SD-WAN, connectivity solutions, managed networks, cloud connectivity, and cybersecurity services., • Knowledge of public sector procurement frameworks and tender processes., • Existing network of contacts within target sectors. Personal Attributes • Highly motivated and target-driven., • Commercially astute with strong business acumen., • Professional, credible, and confident communicator., • Relationship-focused with a customer-first mindset., • Resilient and proactive in identifying new opportunities., • Organised with excellent time management skills., • Collaborative team player who thrives in a fast-paced environment., • Passionate about technology and helping organisations achieve their goals through innovative solutions. What We Offer • Competitive basic salary, • Uncapped commission structure, • Hybrid working model (2 days office / 3 days home), • Modern office based in MediaCity, Manchester, • Career progression and professional development opportunities, • Pension scheme, • Holiday allowance, • Supportive and collaborative culture, • Opportunity to work with a broad portfolio of leading technology solutions Why Join Us? This is an exciting opportunity to join a forward-thinking technology provider at a time of continued growth. You'll have the autonomy to build new relationships, the support to develop existing customers, and the opportunity to make a significant impact on the business's future success while advancing your own career in a dynamic and evolving technology sector.

• Newman Stewart

  

  Remote Sales Manager Southern Italy

  1 month ago

  Exeter

  Sales Manager (Southern Italy) Up to €50,000 (dependent upon experience) Italy Our Client Our client is a leading manufacturer of advanced material solutions designed for comfort, durability and functionality, which are used across a broad range of sectors including building & construction, furniture, transport, healthcare and flooring. They are seeking a driven and results-orientated Sales Manager to join their team in Southern Italy. This key role will on focus nurturing and expanding relationships with existing customers in the region. The Role The Sales Manager's purpose is to strengthen the company's presence in Southern Italy by maintaining and expanding key accounts, maximizing the potential of the existing customer base, and building long-term partnerships. The Sales Manager will work to increase customer satisfaction, identify new opportunities for collaboration, and ultimately contribute to the region's growth and success. The ideal candidate will have a strong B2B sales background, particularly in key account management and customer retention. They should possess excellent negotiation, communication, and presentation skills, alongside a self-motivated, resilient, and results-driven mindset. Strong analytical skills are essential for interpreting sales data and market trends to inform strategy. Proficiency in CRM software and Microsoft Office is required, along with fluency in English and Italian. Extensive travel across Southern Italy is required, therefore a valid driving license is essential. A bachelor's degree in Business or Marketing is desirable, as is experience in the foam or industrial products sector. Familiarity with Italian market dynamics, supply chain processes, and sales forecasting would be advantageous. To Apply This is an excellent opportunity in a challenging, fast paced and dynamic business. Interested parties should apply accordingly or contact Sarah Metcalfe in the first instance for a confidential conversation. Contact details can be found via the Newman Stewart website. About Us Newman Stewart is a boutique executive search firm, delivering high-performing candidates to high-profile and mission-critical assignments. With a proven track record of success globally, we are the recruitment partner of choice to many blue chip, medium and small organisations, providing Executive Search, Management Selection and Psychometric Assessment Services to its clients.

• Antavo

  

  Remote Senior Technical Account Manager EMEA NAM

  13 days ago

  Exeter

  About Us Antavo is a rapidly growing, VC-backed scale-up disrupting the loyalty management market with its innovative omnichannel technologies. We are recognized by Gartner and Forrester as a leading pure-play loyalty management platform. The Team The Antavo Team is a passionate, dynamic, innovative and fun-loving professional team. From consultative salespeople to savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus: our customers. Customers are at the heart of everything we do, and we pride ourselves on always taking an innovative, customer-centric approach to creating the right experiences, products, and content for them. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are passionate, fearless and entrepreneurial. If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you! The Role We are looking for a Senior Technical Account Manager to act as a trusted technical advisor for Antavo’s strategic customers. This role is focused on long-term customer success, technical adoption, platform stability, solution optimisation, and proactive risk management. You will work closely with customers after go-live to ensure their Antavo setup remains scalable, reliable, and aligned with their evolving business and technical needs. You will combine strong technical understanding with excellent customer-facing communication skills. You should be confident discussing integrations, APIs, data flows, configurations, release impacts, platform behaviour, technical risks, and best-practice recommendations with both technical and non-technical stakeholders. A key part of this role is developing and maintaining a strong command of the Antavo platform. You should be able to understand complex customer setups, advise customers on optimal platform usage, troubleshoot technical topics, and act as a bridge between customers and internal teams. This role may require occasional customer travel for strategic workshops, technical reviews, Executive Business Reviews, or ad-hoc planning sessions when required. Candidates should preferably be based in the EU region or a timezone that allows strong overlap with European customers. HI THERE, I’m Shariq Ahmed Head of Customer Success here at Antavo We are a product-driven company. Our team is made up of passionate, smart people who help our customers achieve their goals by providing guidance, support, and strategic partnership throughout their journey with Antavo. We are looking for a Senior Technical Account Manager to join our friendly and agile team. I’m looking for someone who can combine technical depth, customer empathy, structured problem-solving, and strong ownership to help our customers get the best out of Antavo. I’m looking forward to working with you! Your main responsibilities • Maintain strategic technical relationships with senior customer stakeholders, including Engineering leadership,, • Architecture teams, Digital leadership, Product leadership, and C-level executives where relevant., • Act as the executive-level technical advisor for assigned strategic customers, helping customers align their technical roadmap and operational strategy with Antavo capabilities., • Lead technical alignment discussions related to scalability, architecture evolution, operational maturity, governance, and long-term platform strategy., • Represent Antavo in high-impact customer discussions involving technical escalations, strategic initiatives, platform evolution, or executive-level technical governance., • Provide strategic technical guidance and coordination across customer teams and internal Antavo departments, while ensuring ownership and follow-through of critical technical topics, • Act as the primary strategic technical advisor for assigned enterprise and strategic Antavo customers after go-live, • Build and maintain strong relationships with customer technical, business, and executive stakeholders, including Engineering leadership, Product teams, Architects, CRM, Digital, and C-level stakeholders where relevant, • Develop a high level understanding of each customer’s Antavo setup, integrations, data flows, configurations, environments, and business use cases, • Proactively identify technical risks, limitations, dependencies, adoption gaps, and optimisation opportunities, • Guide customers on best practices for platform usage, integrations, configuration, scalability, performance, and operational efficiency, • Translate technical concepts, trade-offs, risks, and recommendations into clear, customer-friendly guidance, • Act as a bridge between customers and internal teams such as Customer Success, Customer Operations, Support, Engineering, Product, Professional Services, and Implementation, • Preserve customer context internally and ensure technical topics are clearly documented, owned, and followed through, • Support customers through platform changes, upgrades, new feature adoption, and release-related questions, • Contribute customer feedback, technical insights, and recurring pain points into Product and Engineering discussions, • Partner with Customer Success Managers to support customer health, retention, value realization, and expansion opportunities, • Participate in Executive Business Reviews, technical reviews, workshops, and ad-hoc success planning sessions when required, • Help customers increase their self-service usage of the Antavo platform and Backoffice, • Create or contribute to internal and customer-facing documentation, playbooks, technical notes, and best-practice materials, • Support internal process improvements, technical account management playbooks, automation, and scalable ways of working, • Use AI tools where relevant to improve productivity, analysis, documentation, reporting, and customer communication, • Continuously deepen product, technical, loyalty, SaaS, and customer domain knowledge You should have • Proven experience building and maintaining relationships with senior technical and executive stakeholders, including CTOs, Heads of Engineering, Architects, Digital leaders, and enterprise decision-makers., • Strong ability to balance technical depth with strategic customer engagement and executive communication., • Experience acting as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments., • Ability to lead strategic technical conversations focused on scalability, operational maturity, technical governance, and long-term platform evolution., • Proven experience in a senior customer-facing technical role within a B2B SaaS environment, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar, • Strong experience working with technical SaaS products and live customer environments, • Excellent communication and relationship-management skills, with the ability to earn and maintain customer trust, • Ability to explain technical topics clearly to both technical and non-technical audiences, • Strong problem-solving skills with a structured, analytical, and pragmatic mindset, • Experience working with integrations, APIs, data flows, web technologies, technical configurations, and production systems, • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities, • Strong ownership and task prioritisation skills across multiple strategic customers, • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams, • Familiarity with issue and project-tracking tools such as Jira, • Understanding of software development processes, release cycles, incident handling, and escalation management, • Calm and confident approach in escalated, ambiguous, or high-impact customer situations, • Comfortable working in a remote, international SaaS environment, • Hands-on experience using AI tools to improve or automate internal processes, workflows, documentation, reporting, analysis, or customer-facing operations., • Built and showcased at least one practical AI-enabled project, workflow, or automation, with the ability to explain the problem solved, tools used, impact achieved, and lessons learned, • Willingness and ability to travel approximately 30-40% across the EU & NAM region for customer meetings, Executive Business Reviews, workshops, and ad-hoc technical training sessions Nice to haves • Experience with loyalty technology, CRM, MarTech, customer engagement platforms, e-commerce, or digital marketing technology, • Experience with loyalty business use cases such as points, tiers, rewards, campaigns, personalization, segmentation, omnichannel engagement, and member lifecycle, • Experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication methods, and data integrations, • Good understanding of databases, including SQL and NoSQL concepts, • Experience working with e-commerce platforms such as Magento or Shopify, • Familiarity with marketing CRM or automation platforms such as Salesforce, Emarsys, Braze, Bloomreach, or similar, • Experience supporting enterprise or strategic customers, • Experience participating in technical workshops, solution reviews, Executive Business Reviews, or customer architecture discussions, • Experience improving technical account management processes, playbooks, dashboards, documentation, or automation workflows, • Previous experience in customer success, professional services, solutions engineering, or implementation consulting Benefits • The opportunity to quickly advance in your career, • AntavoCare health insurance benefit, • International vibe: our working language is English, and we have 100 colleagues from 8 different nationalities, • A dynamic, no corporate-BS environment to learn, grow, and really make an impact, • You will have a strong team around you to support you in reaching your goals Why our team loves working at Antavo • “Antavo is remote-first, so I can work from my home, which means a lot to me. We regularly meet in-person.”, • “Truly international vibe, with different nationalities working on one mutual goal.", • "I love my comfortable environment (no dress code, flexible working hours, company retreats, etc)", • "People here like my bad jokes." At Antavo every person is a unique personality working towards the same goal, creating a thriving business. It’s very important for us that everybody has a place and a voice on projects and goals, no matter the race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability. We create and empower a diverse culture, as we know it encourages creativity and innovation. _ _

• Greenvolt

  

  Remote Business Development Manager

  1 month ago

  Exeter

  We are currently seeking a Business Development Manager to drive the continued growth and commercial success of our distributed energy initiatives. This is a high-impact role responsible for delivering revenue growth, expanding market presence, and strengthening client engagement. The successful candidate will play a key role in shaping our go-to-market strategy and leading the development of bespoke solar PV solutions for commercial clients, ensuring best-in-class delivery across the project lifecycle. Greenvolt is a renewable energy company dedicated to accelerating the energy transition through sustainable solutions. We are proudly 100% green, operating across Biomass, Wind & Solar Utility Scale, and Distributed Generation, with a strong commitment to people, the planet, and society. Commercial Sales and Client Management • Lead and manage the full commercial sales lifecycle from initial enquiry through to contract award and handover., • Drive client engagement, solution positioning, pricing strategy, and commercial negotiations to secure new business., • Identify, qualify, and convert opportunities across key sectors (SMEs, corporates, and public sector)., • Build and maintain strong relationships with key stakeholders including clients, developers, architects, and engineers. Solution Development • Oversee technical assessments and client consultations in collaboration with the engineering team to ensure solutions are both technically robust and commercially viable., • Undertake preliminary basic irradiance, shading, and loss factor calculations to support solution design and financial modelling, • Ensure all proposed solutions align with regulatory standards, financial models, and client requirements., • Collaborate with engineers/designers to develop system layouts, energy yield forecasts, and technical solutions that are aligned with regulatory and financial standards. Proposal, Tender and Contract Management • Lead the development and delivery of high-quality proposals, tenders, and commercial offers in collaboration with sales engineering and pre-construction teams., • Take ownership of commercial negotiations, contracts, and agreements, working closely with legal, procurement, and operations., • Advise and support clients in evaluating ROI and accessing relevant financial incentives and grant opportunities. Performance Monitoring and Strategy • Manage and maintain a strong sales pipeline, ensuring accurate tracking of opportunities, forecasts, and conversion rates via CRM systems., • Report on sales performance, pipeline health, and key account activity., • Provide market insights on customer needs, competitor activity, and pricing strategy to support business growth. Sales Process and Market Engagement • Report on sales performance, pipeline health, and key account activity., • Provide market insights on customer needs, competitor activity, and pricing strategy to support business growth., • Achieve agreed sales targets., • Support in any other duties which may encompass the role. The job description is intended as a guideline and may evolve over time to meet the needs of the role and the organization • A degree (or equivalent) in Engineering, Business, Renewable Energy, Electrical Engineering, Energy Systems, Environmental Science, or a related discipline is essential. A master’s qualification is desirable., • Additional qualifications in business, sales, or project management are desirable., • Strong understanding of renewable energy technologies is essential; knowledge of solar PV systems is an advantage., • Experience delivering contracts under FIDIC and/or NEC frameworks is desirable., • Proven experience within the construction or engineering sector is essential., • 7–10 years’ experience in technical sales or business development, ideally within renewable energy or engineering services., • Demonstrated ability to manage the full sales lifecycle, from client engagement through to contract close., • Experience preparing and managing tenders for public and/or large-scale private sector projects., • Strong commercial acumen, including contract negotiation and working with legal and procurement teams., • Excellent communication, presentation, and stakeholder management skills., • Ability to work independently, manage multiple priorities, and collaborate cross-functionally., • Full, clean driving licence and willingness to travel across Ireland as required., • Full right to work in UK., • Flexibility to attend industry events and client engagements outside standard business hours where required. Additional Benefits after successful completion of probation • Health Insurance, • Company Pension, • Death in Service, • Income Protection, • Professional Membership fees, • Training and CPD This job description is intended as a general guideline and is not exhaustive; it is a flexible document and may be subject to change to meet the evolving needs of the company. We are an Equal Opportunity Employer and give consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity! Note this role is based in Ireland and you must be based in Ireland to complete the tasks of this role We want an energy transition for everyone from everyone. Please note: We do not require assistance from recruitment agencies and will not be accepting unsolicited agency submissions for this vacancy.

• Togetherall

  

  Remote Senior Account Manager (9 Months FTC Maternity Cover, Temp to Perm)

  1 month ago

  Exeter

  Location: Remote UK – with occasional travel, especially to the North West of England Salary: Up to 45k per annum Togetherall is a social impact business on a mission to make mental health support instantly available to millions by unlocking the power of peer support. With 24/7 moderation by licensed clinicians, Togetherall is a safe way for people to support each other through life’s difficulties. Togetherall’s users report feeling better able to cope, more confident and less alone. Togetherall operates in the USA, UK, Canada, Australia, Ireland, and New Zealand. Our continued growth and focus on the North American market, in both workplace mental health and higher education, has prompted the need for increased marketing capacity and experience in this space, with a particular emphasis on partnerships. At Togetherall, we are more than just a company – we are a community on a mission since 2007. Our culture thrives on compassion, collaboration, and innovation. We celebrate diversity, value work-life balance, and nurture professional growth. Expect an inclusive and engaging environment where your voice is heard, and your well-being matters. We make a positive impact on lives and communities, all while having fun along the way. Join us to be a part of a team that genuinely cares about its employees and the people we serve. Togetherall is not just a job; it is a fulfilling journey. Apply now and be a part of our mission to support well-being. Reporting to the Director of Partnerships and Growth, the Account Manager is responsible for managing a portfolio of accounts in the UK. This role is focused on strategic account management to support the success, retention and growth of clients, including managing an upsell opportunity pipeline As a Togetherall Account Manager focused on client retention you’ll be proactively keeping in touch with clients, ensuring that they are happy, developing and managing those relationships to retain existing business, and offering the best solutions to maximise opportunities as well as driving the commercial renewal process within each account. Our business opportunities are across the UK, so this role will be remotely based, and we will provide you with the equipment or allowances that you need to do the job. Although the role is remote, travel is expected to visit clients for both meetings and events. Team meetings are usually held monthly in Manchester. This role is initially a 9-month fixed-term maternity cover, offering a fantastic opportunity to join our team at an exciting time of growth. There is potential for the position to become permanent, depending on how the business evolves over the coming months. • Proactively maintain regular contact with clients to ensure continued satisfaction, address issues, and build lasting relationships, • Build strong relationships across varying levels of an organisation (from day-to-day contacts to senior leadership), developing a deep understanding of client needs and challenges, • Use CRM systems and internal documentation to accurately capture, track and share client information and activity, • Interpret platform data and client insights to support decision-making, provide strategic recommendations, and highlight impact, • Help clients maximise their engagement with the platform through regular performance reviews, insights, and targeted promotional campaigns, • Manage the full renewal process, including commercial conversations, value positioning, pricing proposals, negotiations, and contract closure, • Plan and lead renewal and budget discussions well in advance of key timelines, ensuring clients have the information and support needed to secure ongoing contracts, • Represent Togetherall at client meetings and industry events (e.g. AMOSSHE), confidently engaging with clients and prospects in both formal and informal settings to strengthen relationships and raise awareness, • Collaborate with internal teams (e.g. clinical, marketing, and data) to deliver a seamless and consistent experience for clients, • 3+ years’ experience in an Account Management or Client Success role, nurturing and growing a portfolio of accounts, • Proven experience of retention and growth within an existing portfolio of accounts (renewals and upsells are a fundamental part of the role), • Account Management experience in the benefits, mental health or wellbeing sectors is a definite asset, • Demonstrable experience increasing engagement and adoption of a support solution, • Commercially minded with the ability to link service value to client ROI, budget planning, and business objectives, • Comfortable working autonomously and taking initiative to move things forward without needing detailed instructions, • Strategic relationship-orientated and have a passion for building partnerships with clients over long periods, • Clear and confident communicator who takes ownership in written and verbal communication, and proactively follows up after meetings, • Superior interpersonal and communication skills (both verbal and written); keenly client focused and numbers driven, • Comfortable networking and building rapport in person - including at events, conferences, and social engagements, • Strong presentation skills - able to represent the business by hosting and presenting on webinars and at in-person events, • Work Remotely: Flexible hours and work from home, • Vitality Private Health Insurance, • Vivup Employee Benefits Platform, • Employee Assistance Programme, • 25 days annual leave + bank holidays + birthday day off, • Enhanced Maternity Pay, • Occupational Sick Pay, • Access to Go1 e-learning platform At Togetherall, we don’t just accept difference, we thrive on it for the benefit of those that work with us and our members. We are proud to be an equal opportunities employer and working with us is based solely on a person’s merit and qualifications directly related to professional competence. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.